# WhatsApp business automation that handles real conversations.

> WhatsApp business automation built to your workflow. A WhatsApp AI agent that handles voice notes, images and multilingual chats, PSG grant eligible.

WhatsApp business automation built as a custom AI agent trained on your products, your SOPs, your brand voice, and your edge cases. Handles voice notes, photos, handwriting, and the code-switching customers do mid-sentence.

Looking for our AI CRM? →

Conversation intelligence

## Voice notes, photos, and a memory that doesn't forget.

Singaporean customers don't type neat sentences. They send voice notes mid-walk, photos of damaged stock, screenshots of competitor quotes. Voltade reads all of it, and grounds every reply in your actual products, SOPs, and prior conversations.

### Voice transcription with code-switching

Customers send a 90-second voice note mixing English, Mandarin, and Malay, plus the Hokkien, Singlish, and dialect-switching Singaporeans actually do mid-sentence. The agent transcribes the whole thing, at 95%+ accuracy on the core three languages, and replies in seconds, not after a teammate listens back.

### OCR on photos and handwritten forms

Photo of a handwritten order chit, a printed invoice, a screenshot of competitor pricing: the agent reads it. Extracts line items, prices, dates, customer details. It can then create an order, log the quote, or surface the right reply without the customer needing to type a single word.

### Grounded in your knowledge base

Upload your SOPs, FAQs, pricing decks, product specs. The agent retrieves the right passage for every reply, and shows your team which document it pulled from. No hallucinations, no 'sorry I don't know that' when the answer is in a PDF you already wrote.

Beyond replies

## The agent does the work. Not just chat.

AI chatbots hand back a message and call it done. Voltade agents check the schedule, take the booking, log the order, escalate the edge case, and improve themselves on the way out.

### MCP plugs the agent into your live systems.

Through MCP (Model Context Protocol), the agent connects to your live systems. Plato and WESS for the local stack global tools can't touch, Shopify for stock, your calendar for availability. When a customer asks "is the 3pm therapist free Saturday?", it checks the real schedule, takes the booking, and updates the system in one move.

See all our integrations

### When the AI shouldn't reply, it doesn't.

Some conversations need a human. The agent recognises them in real time and hands off to your teammate with a structured summary: what the customer wants, what's been said, the suggested next reply, and which knowledge article it pulled from. Confidence thresholds and routing rules are yours to set.

Source captured

### Know exactly where every lead comes from.

Every conversation lands with its source captured: ad, campaign, channel, referrer. See the user trail next to the conversation. Pages visited, time spent, traffic source, conversion path. Stop wasting ad spend on channels that don't convert.

What the agent runs on

### Our AI CRM: pipeline, inbox, broadcasts, analytics.

The agent is who your customers talk to. Our AI CRM is where the real work happens: pipeline, inbox, broadcasts, analytics. Agentic at the core, tying every conversation across WhatsApp, email, Instagram, Messenger, and your website widget.

See our AI CRM

More agent types

## WhatsApp is one channel. We build agents for every workflow.

Booking, quoting, ordering, procurement, ops, HR. We've shipped each of these for Singapore SMEs.

Booking & appointmentsWellness, clinics, services, brand sites. Book without a human in the loop. See it

Quotations & tendersDrawing or spec in, quote out. Including construction tenders. See it

Order captureHandwritten chits, photos, voice notes, WhatsApp messages. All turned into confirmed F&B and retail orders. See it

ProcurementOCR every supplier invoice, surface price drift, draft the cheaper PO, route it for approval. See it

Operations & dispatchShop floor, site, clinic, kitchen. Run-book agents for the work itself. See it

HR & recruitmentScreens and scores candidates, runs onboarding, answers staff questions on WhatsApp, plans headcount. See it

See every agent we've shipped

Real results

## Measured outcomes, not projections.

What Singapore businesses see after putting our WhatsApp AI agents into production.

Reply time

2+ hours · Instant

Enquiries handled

Manual, limited · 300% increase

Chat traffic

Baseline · +60%

Bookings

Phone-dependent · +20%

Quotation turnaround

Days · 60% faster

Hours saved monthly

0 · 60+ hours

| Metric | Before | After |
| --- | --- | --- |
| Reply time | 2+ hours | Instant |
| Enquiries handled | Manual, limited | 300% increase |
| Chat traffic | Baseline | +60% |
| Bookings | Phone-dependent | +20% |
| Quotation turnaround | Days | 60% faster |
| Hours saved monthly | 0 | 60+ hours |

FAQ

## Common questions.

How is this different from WATI or SleekFlow?

WATI and SleekFlow are SaaS platforms with template chatbots. Voltade's AI is custom-trained on your business. It handles free-form conversations, voice notes, images, and code-switching. Plus we integrate with local systems like Plato and WESS that global tools don't support.

Do I need to replace my existing CRM?

No. Our AI agent connects to your existing CRM (HubSpot, Odoo, etc.) via API. Or you can use our built-in CRM: full pipeline, contacts, orders, and broadcasts included.

Is this eligible for PSG grant?

Yes. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme. We guide you through the BGP application and your company files the claim directly. Full step-by-step guide at go.voltade.com/psg.

How long does deployment take?

Our CRM deploys in days. Custom AI agents take weeks, not months, including conversation mapping, training, integration, and testing. We'll give you a clear timeline during scoping.

What languages does it support?

English, Mandarin, and Malay with native code-switching support. The AI understands when customers switch languages mid-sentence, with no separate language flows needed.

Keep reading

## Go deeper.

AI CRMPipeline, inbox, broadcasts, analytics. The CRM that runs every channel.

WhatsApp AI agentWhat an agent does that a chatbot cannot, and what it needs write access to

WhatsApp IntegrationData flows, architecture, and how we connect to WhatsApp Business API

PSG Grant GuideStep-by-step on getting up to 50% PSG support for your WhatsApp AI agent, and stacking SFEC on top

Volty vs WATIAn AI agent that answers, against a flow builder you maintain

Volty vs SleekFlowAn AI teammate, against a per-seat omnichannel inbox

Start the conversation

## Your customers are on WhatsApp. Your AI agent should be too.

Talk to Volty

Free scoping session. We'll map your WhatsApp conversations, scope the solution, and give you a clear cost, including PSG grant options.

Updated 4 Sep 2026

## Links

- [Looking for our AI CRM? →](https://voltade.com/sg/whatsapp-automation/ai-crm)
- [See all our integrations](https://voltade.com/sg/integrations)
- [Booking & appointmentsWellness, clinics, services, brand sites. Book without a human in the loop.See it](https://voltade.com/sg/whatsapp-automation/ai-booking-agent-wellness)
- [Quotations & tendersDrawing or spec in, quote out. Including construction tenders.See it](https://voltade.com/sg/whatsapp-automation/drawing-to-quotation-agent)
- [Order captureHandwritten chits, photos, voice notes, WhatsApp messages. All turned into confirmed F&B and retail orders.See it](https://voltade.com/sg/whatsapp-automation/ai-order-agent-fb)
- [ProcurementOCR every supplier invoice, surface price drift, draft the cheaper PO, route it for approval.See it](https://voltade.com/sg/whatsapp-automation/ai-procurement-automation)
- [Operations & dispatchShop floor, site, clinic, kitchen. Run-book agents for the work itself.See it](https://voltade.com/sg/whatsapp-automation/ai-operations-for-manufacturing)
- [HR & recruitmentScreens and scores candidates, runs onboarding, answers staff questions on WhatsApp, plans headcount.See it](https://voltade.com/sg/whatsapp-automation/people-hr)
- [See every agent we've shipped](https://voltade.com/sg/whatsapp-automation)
- [WhatsApp AI agentWhat an agent does that a chatbot cannot, and what it needs write access to](https://voltade.com/sg/whatsapp-ai-agent)
- [WhatsApp IntegrationData flows, architecture, and how we connect to WhatsApp Business API](https://voltade.com/sg/integrations/whatsapp)
- [PSG Grant GuideStep-by-step on getting up to 50% PSG support for your WhatsApp AI agent, and stacking SFEC on top](https://voltade.com/sg/grants/psg-grant)
- [Volty vs WATIAn AI agent that answers, against a flow builder you maintain](https://voltade.com/sg/compare/volty-vs-wati)
- [Volty vs SleekFlowAn AI teammate, against a per-seat omnichannel inbox](https://voltade.com/sg/compare/volty-vs-sleekflow)