# AI agents that speak your customers' language.

> Custom multilingual AI agents with native support for English, Mandarin, Malay. 95%+ accuracy. Built in weeks, not months. PSG grant eligible.

English, Mandarin, Malay and more. We build AI agents with native multilingual support built in. Not translation layers on top of English. Genuinely multilingual, from the ground up.

Built in weeks, not months · PSG grant eligible

Updated 3 Sep 2026

## Before and after.

Without AI

- Multilingual support requires bilingual staff on every shift
- Translation tools produce awkward, unnatural responses
- Non-English enquiries get slower, lower-quality responses
- Hiring multilingual staff is expensive and competitive

With AI agent

- Native responses in English, Mandarin, Malay and more
- Consistent quality regardless of language
- 24/7 multilingual support without additional headcount
- Language detection is automatic, so no customer action is needed

## How the agent works.

1

### Define your languages

We configure the languages your customers use, including dialect preferences and code-switching patterns.

2

### Train per language

The agent is trained on your content in each language. Not translated. Natively built.

3

### Auto-detect and respond

Customer writes in any supported language. Agent detects and responds naturally.

4

### Monitor quality

We track accuracy per language and continuously improve based on real conversations.

## Expected results.

Language accuracy

95%+ across 3 languages

| Metric | Result |
| --- | --- |
| Language accuracy | 95%+ across 3 languages |

Works with your tools

WhatsApp

Most common in

Healthcare · Education · Manufacturing

From our glossary

NLP (Natural Language Processing) · AI Agent · AI in Customer Service

## This is what we do. Let's build yours.

Talk to Volty

Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it.

SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.

## Links

- [WhatsApp](https://voltade.com/sg/integrations/whatsapp)
- [Healthcare](https://voltade.com/sg/whatsapp-automation)
- [NLP (Natural Language Processing)](https://voltade.com/sg/resources/glossary/what-is-nlp)
- [AI Agent](https://voltade.com/sg/resources/glossary/what-is-an-ai-agent)
- [AI in Customer Service](https://voltade.com/sg/resources/glossary/ai-in-customer-service)