# Customer support automation that scales.

> Custom AI agents for customer support automation. Handle 3x more enquiries without hiring. Built in weeks, not months. PSG grant eligible.

Your support team is answering the same questions hundreds of times. We build AI agents that handle the routine across WhatsApp, email and web, so your team handles what actually matters.

Built in weeks, not months · PSG grant eligible

Updated 3 Sep 2026

## Before and after.

Without AI

- Same questions asked hundreds of times per week
- Support staff buried in routine instead of complex cases
- Response time increases as enquiry volume grows
- Hiring more staff just makes the bottleneck more expensive

With AI agent

- Routine queries resolved instantly without human touch
- Complex cases routed to the right person with full context
- Response time stays fast regardless of volume
- Team focuses on high-value interactions

## How the agent works.

1

### Analyse your support patterns

We study your tickets, chats, and emails to identify what's routine and what needs a human.

2

### Build your agent

Trained on your SOPs, products, and brand voice. Connected to your helpdesk, CRM, or order system.

3

### Deploy across channels

Works on WhatsApp, web chat, and email. Consistent responses everywhere your customers reach you.

4

### Route and escalate

Complex queries go to the right person, with full context. No customer repeats themselves.

## Expected results.

Enquiries handled

300% increase

Reply time

2 hours → instant

Hours saved

50 hrs/month

Lead conversion

+20%

| Metric | Result |
| --- | --- |
| Enquiries handled | 300% increase |
| Reply time | 2 hours → instant |
| Hours saved | 50 hrs/month |
| Lead conversion | +20% |

Works with your tools

WhatsApp · HubSpot · Google Sheets

Most common in

Healthcare · Education · F&B · Retail

From our glossary

AI in Customer Service · AI Agent vs Chatbot · ROI of AI Automation

## This is what we do. Let's build yours.

Talk to Volty

Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it.

SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.

## Links

- [WhatsApp](https://voltade.com/sg/integrations/whatsapp)
- [HubSpot](https://voltade.com/sg/integrations/hubspot)
- [Google Sheets](https://voltade.com/sg/integrations/google-sheets)
- [Healthcare](https://voltade.com/sg/whatsapp-automation)
- [AI in Customer Service](https://voltade.com/sg/resources/glossary/ai-in-customer-service)
- [AI Agent vs Chatbot](https://voltade.com/sg/resources/glossary/ai-agent-vs-chatbot)
- [ROI of AI Automation](https://voltade.com/sg/resources/glossary/roi-of-ai-automation)