# Customer feedback that actually gets collected.

> AI agents that collect customer feedback via WhatsApp. 3-5x higher response rates than email surveys. Built in weeks, not months. PSG grant eligible.

You know feedback matters. But surveys go unanswered, review requests feel spammy, and NPS scores never get actioned. We build AI agents that collect feedback naturally, through the conversations you're already having.

Built in weeks, not months · PSG grant eligible

Updated 3 Sep 2026

## Before and after.

Without AI

- Email surveys get 5-10% response rates, because most customers ignore them
- Review requests feel generic and transactional
- Negative feedback discovered on Google Reviews instead of internally
- No systematic way to collect, categorise, and act on feedback

With AI agent

- Feedback collected via WhatsApp after key touchpoints, with response rates 3-5x higher
- AI categorises feedback by theme, sentiment, and urgency automatically
- Negative feedback flagged in real-time for immediate follow-up
- Happy customers nudged to leave Google/Facebook reviews

## How the agent works.

1

### Define feedback triggers

We identify the right moments, whether post-appointment, post-delivery or post-onboarding, and configure automatic outreach.

2

### Deploy conversational surveys

Not a form link. The AI asks 2-3 questions in a natural WhatsApp conversation. Customers respond because it feels personal.

3

### Analyse and route

AI categorises responses by sentiment and theme. Negative feedback triggers alerts. Positive feedback triggers review requests.

4

### Close the loop

Dashboard shows feedback trends over time. Your team sees what's working and what needs attention, without reading every response.

## Expected results.

Feedback response rate

3-5x higher than email

Time to collect feedback

80% faster

Negative feedback detection

Real-time alerts

| Metric | Result |
| --- | --- |
| Feedback response rate | 3-5x higher than email |
| Time to collect feedback | 80% faster |
| Negative feedback detection | Real-time alerts |

Works with your tools

WhatsApp · HubSpot · Google Sheets

Most common in

Healthcare · Education · F&B · Wellness & Spas · Retail

From our glossary

AI Agent · ROI of AI Automation · PSG Grant

## This is what we do. Let's build yours.

Talk to Volty

Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it.

SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme.

## Links

- [WhatsApp](https://voltade.com/sg/integrations/whatsapp)
- [HubSpot](https://voltade.com/sg/integrations/hubspot)
- [Google Sheets](https://voltade.com/sg/integrations/google-sheets)
- [Healthcare](https://voltade.com/sg/whatsapp-automation)
- [AI Agent](https://voltade.com/sg/resources/glossary/what-is-an-ai-agent)
- [ROI of AI Automation](https://voltade.com/sg/resources/glossary/roi-of-ai-automation)
- [PSG Grant](https://voltade.com/sg/resources/glossary/what-is-psg-grant)