# WhatsApp Error Code 131060: Companion Device Message Visibility Issue > WhatsApp Error 131060 appears when a message is sent from a companion device in Coexistence mode. Here is why it happens and what Voltade shows you. Learn how to resolve WhatsApp error code 131060, which occurs when messages are sent from companion devices in Coexistence mode. Understand why this happens and how Voltade displays these errors clearly. 3 min read Updated 10 Sep 2026 error 131060 · companion device · coexistence · troubleshooting · message visibility · whatsapp business app Using Voltade? See the step-by-step guide with instructions for your dashboard. ## WhatsApp error code 131060: companion device message visibility When using WhatsApp Business API with Coexistence mode, you may encounter error code 131060. This error is specifically related to companion devices and affects message visibility on the API side. ## What error 131060 is Error code 131060 occurs when a WhatsApp user with an unsupported companion device sends or receives a message to or from your business number. According to Meta's official documentation: > "If you onboard a business customer with a WhatsApp Business app phone number, you may later receive a messages webhook with error code 131060. One possible reason for this is a WhatsApp user with an unsupported companion device sends or receives a message to or from the business." ## Why this happens This error is common with Coexistence flow setups where: \1. The business uses both WhatsApp Business App and Cloud API simultaneously \2. A customer's companion device (such as WhatsApp Web or a linked tablet) sends or receives a message \3. The message cannot be relayed to the Cloud API due to companion device limitations ### What companion devices are Companion devices are additional devices linked to a WhatsApp account, such as: - WhatsApp Web (browser) - WhatsApp Desktop app - Linked tablets or secondary phones When messages are sent or received through these companion devices, they may not be visible through the Cloud API integration. ## How Voltade handles this error Voltade now catches this error and displays it clearly on our platform. Instead of silently failing or showing a confusing technical error, you'll see a clear notification: The message clearly states: > ⚠️ "A message from this contact is unable to be viewed on Voltade. Please check your WhatsApp Business app on your device to view this message." This allows your team to: - Quickly understand that there's a message that needs attention - Know exactly where to look: the WhatsApp Business App on the primary device - Respond appropriately without missing important customer communications ## How to resolve this issue Since this error is related to companion devices, it needs to be resolved on the WhatsApp Business App: ### Step 1: Check the WhatsApp Business App Open the WhatsApp Business App on your primary device to view the message that couldn't be relayed to Voltade. ### Step 2: Respond from the Primary Device If necessary, respond to the customer directly from the WhatsApp Business App. ### Step 3: continue normal operations Once the message thread is updated from the primary device, subsequent messages should sync normally to Voltade. ## Best practices for Coexistence mode To minimise error 131060 occurrences: \1. Regularly open the WhatsApp Business App on your primary device \2. Encourage customers to message your primary number rather than through companion device limitations \3. Train your team to check the WhatsApp Business App when they see this error in Voltade \4. Consider full Cloud API migration if these errors become frequent, this eliminates companion device issues entirely ## Contact Voltade If you're frequently encountering error 131060 or need help optimising your Coexistence setup: Talk to Volty. Our team can help you configure the best setup for your business needs. Previous WhatsApp Error: This Account Can No Longer Use WhatsApp, Appeal Guide · Next How To Unban Your WhatsApp Account Within 24h ### Related Articles How to Fix Meta Error 459 (Account Checkpoint) · WhatsApp Coexistence Limitations: What You Need to Know · WhatsApp Account Blocked? How to Restore Access to Your Blocked Account ### Official Documentation For the most up-to-date API reference, visit Meta's official docs. Meta Developer Docs ### Need Integration Help? Voltade handles WhatsApp integration automatically. Focus on your business, not the API. Learn About Voltade ## Links - [Using Voltade? See the step-by-step guide with instructions for your dashboard.](https://voltade.com/sg/help-centre/envoy-whatsapp-error-131060) - [PreviousWhatsApp Error: This Account Can No Longer Use WhatsApp, Appeal Guide](https://voltade.com/sg/learn/whatsapp/whatsapp-error-account-can-no-longer-use) - [NextHow To Unban Your WhatsApp Account Within 24h](https://voltade.com/sg/learn/whatsapp/how-to-unban-whatsapp-account) - [How to Fix Meta Error 459 (Account Checkpoint)](https://voltade.com/sg/learn/whatsapp/meta-error-459-checkpoint) - [WhatsApp Coexistence Limitations: What You Need to Know](https://voltade.com/sg/learn/whatsapp/whatsapp-coexistence-limitations) - [WhatsApp Account Blocked? How to Restore Access to Your Blocked Account](https://voltade.com/sg/learn/whatsapp/whatsapp-account-blocked-restore-access) - [Learn About Voltade](https://voltade.com/sg/whatsapp-automation/customer-engagement)