# WhatsApp Disconnection: Messages Are Now End-to-End Encrypted Warning

> The yellow 'messages are now end-to-end encrypted' notice means your WhatsApp Business API number has disconnected. Here is how to re-onboard it.

Fix WhatsApp Business API disconnection identified by the yellow 'Messages and calls are now end-to-end encrypted' text. Learn how to re-onboard your number and restore connection.

2 min read

Updated 10 Sep 2026

disconnected · end-to-end encrypted · yellow text · re-onboard · connection · troubleshooting

Using Voltade? See the step-by-step guide with instructions for your dashboard.

## WhatsApp Disconnection: End-to-End Encrypted Message

When you see a yellow "end-to-end encrypted" message in WhatsApp, it indicates your Business API connection has been disconnected and needs to be restored.

## The Warning Sign

Yellow text (problem):

> "Messages and calls are now end-to-end encrypted. Tap to learn more."

Green text (working correctly):

> "This business is now using a secure service from Meta to manage this chat. Tap to learn more."

## Why This Happens

The yellow encryption message appears when:

- The WhatsApp Business API connection was disconnected
- The phone number was deregistered from the platform
- There was an integration failure
- The Cloud API link was broken

## How to fix this issue

### Step 1: Verify Disconnection

\1. Check your WhatsApp Business API platform (Voltade)

\2. Look for connection status warnings

\3. Confirm the channel shows as disconnected

### Step 2: Re-onboard the Number

\1. Go to Settings > Channels > WhatsApp

\2. Start the onboarding/reconnection process

\3. Follow the prompts to reconnect your number

\4. Complete any verification steps

### Step 3: Verify Reconnection

After successful onboarding:

\1. Open a conversation in WhatsApp

\2. The message should now show the green text: "This business is now using a secure service from Meta to manage this chat"

\3. Test sending a message to confirm functionality

## What causes a disconnection

- Session timeout or token expiration
- Meta Business Suite changes
- Manual disconnection (intentional or accidental)
- Platform migration issues
- Account verification problems

## Prevention Tips

- Regularly check your channel status
- Keep Facebook sessions active
- Monitor for connection warnings in your platform
- Set up alerts for disconnection events

## Contact Voltade

If re-onboarding doesn't restore the connection:

See how WhatsApp automation works. Our team can help troubleshoot connection issues.

Previous WhatsApp Error: Phone Number Already Registered with INBOX Product · Next WhatsApp Error: This Account Can No Longer Use WhatsApp, Appeal Guide

### Related Articles

How to Fix Meta Error 459 (Account Checkpoint) · WhatsApp Coexistence Limitations: What You Need to Know · WhatsApp Account Blocked? How to Restore Access to Your Blocked Account

### Official Documentation

For the most up-to-date API reference, visit Meta's official docs.

Meta Developer Docs

### Need Integration Help?

Voltade handles WhatsApp integration automatically. Focus on your business, not the API.

Learn About Voltade

## Links

- [Using Voltade? See the step-by-step guide with instructions for your dashboard.](https://voltade.com/sg/help-centre/envoy-whatsapp-disconnected-reconnect)
- [See how WhatsApp automation works](https://voltade.com/sg/whatsapp-automation/whatsapp)
- [PreviousWhatsApp Error: Phone Number Already Registered with INBOX Product](https://voltade.com/sg/learn/whatsapp/whatsapp-error-already-registered-inbox)
- [NextWhatsApp Error: This Account Can No Longer Use WhatsApp, Appeal Guide](https://voltade.com/sg/learn/whatsapp/whatsapp-error-account-can-no-longer-use)
- [How to Fix Meta Error 459 (Account Checkpoint)](https://voltade.com/sg/learn/whatsapp/meta-error-459-checkpoint)
- [WhatsApp Coexistence Limitations: What You Need to Know](https://voltade.com/sg/learn/whatsapp/whatsapp-coexistence-limitations)
- [WhatsApp Account Blocked? How to Restore Access to Your Blocked Account](https://voltade.com/sg/learn/whatsapp/whatsapp-account-blocked-restore-access)
- [Learn About Voltade](https://voltade.com/sg/whatsapp-automation/customer-engagement)