# Facebook & Instagram AI agent integration.

> Connect AI agents to Facebook Messenger and Instagram DMs. Handle enquiries and support across Meta channels. PSG grant eligible.

Connect your AI agent to Meta's messaging channels: Facebook Messenger and Instagram DMs. Handle enquiries, product questions, and support across Meta's ecosystem with the same AI that powers your WhatsApp agent.

Updated 3 Sep 2026

## What connects.

- Facebook Messenger and Instagram DM messages → AI agent responds
- Product catalogue integration for visual product recommendations
- Lead capture from social interactions synced to your CRM
- Consistent AI responses across WhatsApp, Messenger, and Instagram

Use cases

Customer Support AutomationYour support team is answering the same questions hundreds of times. We build AI agents that handle the routine across WhatsApp, email and web, so your team handles what actually matters.

AI Lead QualificationNot every enquiry is a qualified lead. We build AI agents that screen, score, and route leads, so your sales team only talks to prospects worth their time.

AI Order ProcessingOrders come in via WhatsApp, email, and phone. Your team re-keys them into your system manually. We build AI agents that capture, validate, and process orders automatically, no matter how they arrive.

Popular with

F&B · Wellness & Spas · Retail

From our glossary

AI in Customer Service · Lead Qualification · AI Agent

## Need a Facebook & Instagram integration? We've built it before.

Talk to Volty

## Links

- [Customer Support AutomationYour support team is answering the same questions hundreds of times. We build AI agents that handle the routine across WhatsApp, email and web, so your team handles what actually matters.](https://voltade.com/sg/use-cases/customer-support-automation)
- [AI Lead QualificationNot every enquiry is a qualified lead. We build AI agents that screen, score, and route leads, so your sales team only talks to prospects worth their time.](https://voltade.com/sg/use-cases/ai-lead-qualification)
- [AI Order ProcessingOrders come in via WhatsApp, email, and phone. Your team re-keys them into your system manually. We build AI agents that capture, validate, and process orders automatically, no matter how they arrive.](https://voltade.com/sg/use-cases/ai-order-processing)
- [F&B](https://voltade.com/sg/whatsapp-automation)
- [AI in Customer Service](https://voltade.com/sg/resources/glossary/ai-in-customer-service)
- [Lead Qualification](https://voltade.com/sg/resources/glossary/what-is-lead-qualification)
- [AI Agent](https://voltade.com/sg/resources/glossary/what-is-an-ai-agent)