# WhatsApp Business verified but cannot send: fix it in Voltade

> You completed Meta Business Verification, but messages from Voltade still fail. Verification is a prerequisite, but several other pieces need to be in place.

You completed Meta Business Verification, but messages from Voltade still fail. Verification is a prerequisite, but several other pieces need to be in place before Voltade can actually send messages.

2 min read

Updated 10 Sep 2026

Run through these in order. Stop at the first one that applies.

### 1. Check the channel is connected

- Go to Settings > Channels > WhatsApp
- Does the channel show Connected?
- If Disconnected: see our reconnection guide

### 2. Check the display name is approved

- Check in WhatsApp Manager > Phone Numbers
- If pending: wait for the review. Meta does not publish how long a display name review takes. You can still receive messages.

### 3. Check the quality rating

- Check in WhatsApp Manager > Phone Numbers
- If Red or Yellow: see our quality rating guide

### 4. Check the message templates are approved

- Outside the 24-hour window, Voltade needs approved templates to send outbound messages
- Check in WhatsApp Manager > Message Templates
- If no templates: create one and wait for Meta's review, which Meta says can take up to 24 hours

### 5. Check a payment method is set up

- Required for template messages and broadcasts
- Check in Meta Business Suite > Billing > Payment Methods

### 6. Check the correct WABA is linked

- If you have multiple WhatsApp Business Accounts, verify the correct one is linked to your Voltade channel
- Check in Settings > Channels > WhatsApp > channel details

Collect the following and contact support:

1

- Your Voltade account URL and channel ID

2

- The specific error message you see when attempting to send

3

- Screenshots of your display name status, quality rating, and template list in Meta WhatsApp Manager

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## Related Articles

Messaging WhatsApp restricted or low quality rating: what to do in VoltadeYour WhatsApp messages fail with error 131049 or stop delivering. Your account is not banned. Here is what a low quality rating means and what to do about it in Voltade. · Verification WhatsApp display name under review: cannot send messages yetYou've connected your WhatsApp Business number. The setup completed successfully. But when you try to send a message, it fails, and there's no obvious error. · Messaging WhatsApp Business verified but cannot send messagesYou completed Meta's Business Verification process. But you're still getting errors when trying to send WhatsApp messages.

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## Links

- [reconnection guide](https://voltade.com/sg/help-centre/envoy-whatsapp-disconnected-reconnect)
- [quality rating guide](https://voltade.com/sg/help-centre/envoy-whatsapp-quality-rating-restricted)
- [VerificationWhatsApp display name under review: cannot send messages yetYou've connected your WhatsApp Business number. The setup completed successfully. But when you try to send a message, it fails, and there's no obvious error.](https://voltade.com/sg/help-centre/whatsapp-display-name-under-review)
- [MessagingWhatsApp Business verified but cannot send messagesYou completed Meta's Business Verification process. But you're still getting errors when trying to send WhatsApp messages.](https://voltade.com/sg/help-centre/whatsapp-verified-but-cant-send)
- [Contact Support](https://voltade.com/sg/contact)
- [WhatsApp Diagnostic Tool](https://voltade.com/sg/learn/whatsapp/diagnostic)
- [Back to Help Centre](https://voltade.com/sg/help-centre)