# Help Centre > Troubleshoot WhatsApp, Voltade, and AI agent issues. Step-by-step guides for error codes, account problems, and setup. Find answers to common issues with WhatsApp, Voltade, and your AI agents. If the problem is with WhatsApp itself rather than with Voltade, the WhatsApp Business API hub collects everything we have written about it. 29 articles found Messaging · Error 10 WhatsApp error #10: permission deniedYour WhatsApp messages are failing with Error code #10 ("Application does not have permission for this action"). This guide covers the most common causes (Facebook security checkpoints, revoked asset permissions, and token scope issues) and how to fix each one. 3 min read Account Issues Unban a WhatsApp account and reconnect it in VoltadeYour WhatsApp number was banned and you need to get it restored so your Voltade channel works again. 2 min read Error Codes · Error 459 Meta error 459: what it means and how to fix itYour WhatsApp channel in Voltade has stopped working and you're seeing Error 459. This means Meta has checkpointed (temporarily suspended) the Facebook account that manages your WhatsApp connection. 2 min read Account Issues WhatsApp account banned: what to doYou see: "This account can no longer use WhatsApp." Your number is banned. 2 min read Account Issues WhatsApp account blocked: how to restore accessYour WhatsApp Business number has been blocked by Meta. Messages won't send, and you may see a warning in your WhatsApp Business app. Here's how to get back online through Voltade. 3 min read Billing Add a payment method for WhatsApp broadcasts in VoltadeYou're trying to send a broadcast campaign in Voltade and seeing: "Need to add payment method first in order to use the WhatsApp campaign broadcast feature." 2 min read Account Issues WhatsApp phone number already registered with another platformDuring Voltade onboarding, you see: "This phone number is already registered with the INBOX product." 2 min read Error Codes WhatsApp API permission error (#3): how to fix itMessages fail with: "(#3) Application does not have the API granular permission to make this call." 2 min read Setup & Connection WhatsApp Coexistence: what does not work with VoltadeCoexistence mode lets you use WhatsApp Business App on your phone and Voltade's Cloud API at the same time. It's convenient, but it comes with limitations you need to know. 2 min read Setup & Connection WhatsApp disconnected: how to reconnect in VoltadeYour WhatsApp channel shows as "Disconnected" in Voltade. Your phone can still receive messages, but they're not appearing in your Voltade inbox. AI agent auto-replies and team inbox access have stopped working. 3 min read Error Codes · Error 131026 WhatsApp error 131026: message undeliverableYou're sending messages through Voltade and seeing Error 131026 in your conversation or logs. The API call succeeded, but the message was blocked at delivery time. 2 min read Error Codes · Error 131042 WhatsApp error 131042: payment issue blockMessages fail with Error 131042 (business eligibility payment issue). Your WhatsApp sending capability is blocked. 2 min read Error Codes · Error 131060 WhatsApp error 131060: fix the companion device issue in VoltadeYou see Error 131060 in your Voltade conversation logs: "This message is unavailable" or "This message is currently unavailable." 2 min read Error Codes · Error 200 WhatsApp error #200: restore send permission in VoltadeYou see: "(#200) You do not have the necessary permissions required to send messages on behalf of this WhatsApp Business Account." 2 min read Error Codes WhatsApp error "Object does not exist": how to fix itMessages fail with: "Object with ID does not exist, cannot be loaded due to missing permissions, or does not support this operation." 2 min read Account Issues Facebook Login Verification RequiredYour Voltade WhatsApp channel has stopped working with the error: "You cannot access the app till you log in to www.facebook.com and follow the instructions given." 2 min read Account Issues WhatsApp phone number not eligible: what Meta checksDuring Voltade's WhatsApp onboarding, you see: "Your phone number is not eligible to connect to the WhatsApp Business Platform." 2 min read Messaging WhatsApp restricted or low quality rating: what to do in VoltadeYour WhatsApp messages fail with error 131049 or stop delivering. Your account is not banned. Here is what a low quality rating means and what to do about it in Voltade. 2 min read Error Codes WhatsApp session expired: reconnect the channel in VoltadeMessages fail with: "Error validating access token: Session has expired." 2 min read Billing WhatsApp template name not found: fix it in VoltadeYou're trying to send a message in Voltade and seeing a "Template name not found" error, or your message simply fails to send. 2 min read Error Codes "Unable to update contact" email error in VoltadeYou're trying to update a contact in your Voltade account and seeing: "Unable to update contact. Please try again later." 2 min read Messaging WhatsApp Business verified but cannot send: fix it in VoltadeYou completed Meta Business Verification, but messages from Voltade still fail. Verification is a prerequisite, but several other pieces need to be in place before Voltade can actually send messages. 2 min read Messaging WhatsApp account restricted: what a Yellow or Red quality rating meansYour WhatsApp Business account is not banned, but messages are not reaching customers. Meta rates every business number on the last seven days of messaging, and a low rating changes what you can send. 4 min read Messaging Some contacts cannot read your WhatsApp messagesYou're sending messages through WhatsApp Business, and most contacts receive them fine, but some contacts report they can't see your messages. The messages show as sent on your end, but the recipient sees nothing or gets a "message unavailable" notice. 3 min read Verification WhatsApp display name under review: cannot send messages yetYou've connected your WhatsApp Business number. The setup completed successfully. But when you try to send a message, it fails, and there's no obvious error. 3 min read Error Codes · Error 1349220 Facebook login temporarily unavailable: error 1349220You're trying to connect your WhatsApp Business number through the Embedded Signup flow, and you get an error saying Facebook Login is temporarily unavailable. 2 min read Messaging WhatsApp photos and files not sending or receivingText messages work fine through the WhatsApp Business API, but images, documents, voice notes, and other media attachments fail. You might see errors when sending files, or incoming media from customers appears broken or missing. 2 min read Setup & Connection WhatsApp QR code not working during setupYou're trying to link your WhatsApp Business number by scanning a QR code, but the scan fails, shows an error, or the connection doesn't complete. 2 min read Messaging WhatsApp Business verified but cannot send messagesYou completed Meta's Business Verification process. But you're still getting errors when trying to send WhatsApp messages. 3 min read ## Can't find what you're looking for? Our team is here to help with any questions. Talk to Volty ## Links - [the WhatsApp Business API hub](https://voltade.com/sg/whatsapp-business-api) - [MessagingError 10WhatsApp error #10: permission deniedYour WhatsApp messages are failing with Error code #10 ("Application does not have permission for this action"). This guide covers the most common causes (Facebook security checkpoints, revoked asset permissions, and token scope issues) and how to fix each one.3 min read](https://voltade.com/sg/help-centre/whatsapp-error-10-permission-denied) - [Account IssuesUnban a WhatsApp account and reconnect it in VoltadeYour WhatsApp number was banned and you need to get it restored so your Voltade channel works again.2 min read](https://voltade.com/sg/help-centre/envoy-how-to-unban-whatsapp) - [Error CodesError 459Meta error 459: what it means and how to fix itYour WhatsApp channel in Voltade has stopped working and you're seeing Error 459. This means Meta has checkpointed (temporarily suspended) the Facebook account that manages your WhatsApp connection.2 min read](https://voltade.com/sg/help-centre/envoy-meta-error-459) - [Account IssuesWhatsApp account banned: what to doYou see: "This account can no longer use WhatsApp." Your number is banned.2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-account-banned) - [Account IssuesWhatsApp account blocked: how to restore accessYour WhatsApp Business number has been blocked by Meta. Messages won't send, and you may see a warning in your WhatsApp Business app. Here's how to get back online through Voltade.3 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-account-blocked-restore) - [BillingAdd a payment method for WhatsApp broadcasts in VoltadeYou're trying to send a broadcast campaign in Voltade and seeing: "Need to add payment method first in order to use the WhatsApp campaign broadcast feature."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-add-payment-method) - [Account IssuesWhatsApp phone number already registered with another platformDuring Voltade onboarding, you see: "This phone number is already registered with the INBOX product."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-already-registered-inbox) - [Error CodesWhatsApp API permission error (#3): how to fix itMessages fail with: "(#3) Application does not have the API granular permission to make this call."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-api-permission-error) - [Setup & ConnectionWhatsApp Coexistence: what does not work with VoltadeCoexistence mode lets you use WhatsApp Business App on your phone and Voltade's Cloud API at the same time. It's convenient, but it comes with limitations you need to know.2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-coexistence-limitations) - [Setup & ConnectionWhatsApp disconnected: how to reconnect in VoltadeYour WhatsApp channel shows as "Disconnected" in Voltade. Your phone can still receive messages, but they're not appearing in your Voltade inbox. AI agent auto-replies and team inbox access have stopped working.3 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-disconnected-reconnect) - [Error CodesError 131026WhatsApp error 131026: message undeliverableYou're sending messages through Voltade and seeing Error 131026 in your conversation or logs. The API call succeeded, but the message was blocked at delivery time.2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-error-131026) - [Error CodesError 131042WhatsApp error 131042: payment issue blockMessages fail with Error 131042 (business eligibility payment issue). Your WhatsApp sending capability is blocked.2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-error-131042) - [Error CodesError 131060WhatsApp error 131060: fix the companion device issue in VoltadeYou see Error 131060 in your Voltade conversation logs: "This message is unavailable" or "This message is currently unavailable."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-error-131060) - [Error CodesError 200WhatsApp error #200: restore send permission in VoltadeYou see: "(#200) You do not have the necessary permissions required to send messages on behalf of this WhatsApp Business Account."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-error-200) - [Error CodesWhatsApp error "Object does not exist": how to fix itMessages fail with: "Object with ID does not exist, cannot be loaded due to missing permissions, or does not support this operation."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-error-object-not-exist) - [Account IssuesFacebook Login Verification RequiredYour Voltade WhatsApp channel has stopped working with the error: "You cannot access the app till you log in to www.facebook.com and follow the instructions given."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-facebook-login-verification) - [Account IssuesWhatsApp phone number not eligible: what Meta checksDuring Voltade's WhatsApp onboarding, you see: "Your phone number is not eligible to connect to the WhatsApp Business Platform."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-phone-not-eligible) - [MessagingWhatsApp restricted or low quality rating: what to do in VoltadeYour WhatsApp messages fail with error 131049 or stop delivering. Your account is not banned. Here is what a low quality rating means and what to do about it in Voltade.2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-quality-rating-restricted) - [Error CodesWhatsApp session expired: reconnect the channel in VoltadeMessages fail with: "Error validating access token: Session has expired."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-session-expired) - [BillingWhatsApp template name not found: fix it in VoltadeYou're trying to send a message in Voltade and seeing a "Template name not found" error, or your message simply fails to send.2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-template-name-not-found) - [Error Codes"Unable to update contact" email error in VoltadeYou're trying to update a contact in your Voltade account and seeing: "Unable to update contact. Please try again later."2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-unable-update-contact-email) - [MessagingWhatsApp Business verified but cannot send: fix it in VoltadeYou completed Meta Business Verification, but messages from Voltade still fail. Verification is a prerequisite, but several other pieces need to be in place before Voltade can actually send messages.2 min read](https://voltade.com/sg/help-centre/envoy-whatsapp-verified-cant-send) - [MessagingWhatsApp account restricted: what a Yellow or Red quality rating meansYour WhatsApp Business account is not banned, but messages are not reaching customers. Meta rates every business number on the last seven days of messaging, and a low rating changes what you can send.4 min read](https://voltade.com/sg/help-centre/whatsapp-account-restricted-quality-rating) - [MessagingSome contacts cannot read your WhatsApp messagesYou're sending messages through WhatsApp Business, and most contacts receive them fine, but some contacts report they can't see your messages. The messages show as sent on your end, but the recipient sees nothing or gets a "message unavailable" notice.3 min read](https://voltade.com/sg/help-centre/whatsapp-contacts-cant-read-messages) - [VerificationWhatsApp display name under review: cannot send messages yetYou've connected your WhatsApp Business number. The setup completed successfully. But when you try to send a message, it fails, and there's no obvious error.3 min read](https://voltade.com/sg/help-centre/whatsapp-display-name-under-review) - [Error CodesError 1349220Facebook login temporarily unavailable: error 1349220You're trying to connect your WhatsApp Business number through the Embedded Signup flow, and you get an error saying Facebook Login is temporarily unavailable.2 min read](https://voltade.com/sg/help-centre/whatsapp-error-1349220-facebook-login-unavailable) - [MessagingWhatsApp photos and files not sending or receivingText messages work fine through the WhatsApp Business API, but images, documents, voice notes, and other media attachments fail. You might see errors when sending files, or incoming media from customers appears broken or missing.2 min read](https://voltade.com/sg/help-centre/whatsapp-media-not-sending-receiving) - [Setup & ConnectionWhatsApp QR code not working during setupYou're trying to link your WhatsApp Business number by scanning a QR code, but the scan fails, shows an error, or the connection doesn't complete.2 min read](https://voltade.com/sg/help-centre/whatsapp-qr-code-not-working) - [MessagingWhatsApp Business verified but cannot send messagesYou completed Meta's Business Verification process. But you're still getting errors when trying to send WhatsApp messages.3 min read](https://voltade.com/sg/help-centre/whatsapp-verified-but-cant-send)