# Volty vs WATI. > Volty vs WATI: an AI agent that answers against a flow builder you maintain. Compare setup, off-script questions, pricing and WhatsApp rules. WATI is a WhatsApp platform built around flows you draw and maintain. Volty answers on WhatsApp without a flow builder, at S$199 a month with unlimited seats and unlimited contacts. Updated 11 Sep 2026 ## What you're really deciding. WATI automates WhatsApp with rules: you draw the flows, write the templates, and keep them current as the business changes. Volty has no flow builder and costs S$199 a month, with unlimited seats and unlimited contacts. Volty reads the message, works out what the customer wants, answers, and pulls a teammate in when it should not answer alone. One is a tool you maintain. The other is work you delegate. ## Side by side. How automation works Volty Volty reads the message, works out the intent, and answers Alternative Trigger-and-flow builder: you draw the paths in advance Unexpected questions Volty Answers questions it has not seen before Alternative Falls out of the flow when the customer goes off-script Setup Volty Volty interviews your team, configures itself, and answers the same day Alternative Self-service. Cheapest way to get a WhatsApp number live Pricing model Volty Flat monthly plan with unlimited seats and unlimited contacts Alternative Per-seat plans plus conversation charges WhatsApp rules Volty Volty handles Meta's message rules and template approvals for you Alternative You write, submit and maintain the templates Channels Volty WhatsApp and email Alternative WhatsApp first, with Instagram added more recently What customers can send Volty Transcribes voice notes and reads images and documents Alternative Text and template interactions Languages Volty Replies in whatever language the customer wrote in Alternative A separate flow per language Changing how it works Volty Ask for a new field, view or automation and Volty builds it Alternative You rebuild the flow yourself Staying in control Volty Routine changes apply on their own. Anything important waits for your approval Alternative Nothing changes unless a person changes it Grant support (SG) Volty Voltade AI solutions are a Pre-Approved Solution under IMDA's SMEs Go Digital programme, so SMEs can get up to 50% PSG support Alternative Not consistently advertised as a Pre-Approved Solution | Feature | Volty | Alternative | Verdict | | --- | --- | --- | --- | | How automation works | Volty reads the message, works out the intent, and answers | Trigger-and-flow builder: you draw the paths in advance | | | Unexpected questions | Answers questions it has not seen before | Falls out of the flow when the customer goes off-script | | | Setup | Volty interviews your team, configures itself, and answers the same day | Self-service. Cheapest way to get a WhatsApp number live | | | Pricing model | Flat monthly plan with unlimited seats and unlimited contacts | Per-seat plans plus conversation charges | | | WhatsApp rules | Volty handles Meta's message rules and template approvals for you | You write, submit and maintain the templates | | | Channels | WhatsApp and email | WhatsApp first, with Instagram added more recently | | | What customers can send | Transcribes voice notes and reads images and documents | Text and template interactions | | | Languages | Replies in whatever language the customer wrote in | A separate flow per language | | | Changing how it works | Ask for a new field, view or automation and Volty builds it | You rebuild the flow yourself | | | Staying in control | Routine changes apply on their own. Anything important waits for your approval | Nothing changes unless a person changes it | | | Grant support (SG) | Voltade AI solutions are a Pre-Approved Solution under IMDA's SMEs Go Digital programme, so SMEs can get up to 50% PSG support | Not consistently advertised as a Pre-Approved Solution | | ## Where Volty is different. ### No flows to draw, and none to keep current Every WATI flow is a thing somebody has to maintain as prices, stock and policies change. Volty answers from what your team told it, so keeping it current is a conversation rather than a rebuild. ### It holds up when the script runs out The common failure of a flow builder is the question nobody drew a path for. Volty answers those, and pulls a named teammate in when it should not answer alone. ### Meta's rules are Volty's problem, not yours Template submissions, approvals and the messaging window are handled for you. You ask for an automation in plain English; Volty deals with what Meta requires to send it. ### Voice notes and photos, not just typed text Volty transcribes voice notes and reads images and documents, which is most of what customers actually send on WhatsApp. ## The honest take. Choose the alternative when If you want the cheapest possible way to get a WhatsApp Business number live this week, you only need broadcasts and a short FAQ flow, and you are happy to maintain it yourself, WATI is a simpler and cheaper starting point. Choose Volty when If your customers ask things no flow anticipated, if maintaining flows has become somebody's job, or if you want the AI to answer rather than route. Bottom line WATI is a good way to put rules on WhatsApp. Volty is a way to stop writing rules. If your team spends more time editing flows than answering customers, that is the comparison that matters. Related use cases Customer Support Automation · Multilingual AI Agent Popular industries Healthcare · F&B · Wellness & Spas From our glossary WhatsApp Business API · AI Agent vs Chatbot · AI for Small Business ## Still deciding? Let's talk. Talk to Volty Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme. ## Links - [Customer Support Automation](https://voltade.com/sg/use-cases/customer-support-automation) - [Multilingual AI Agent](https://voltade.com/sg/use-cases/multilingual-ai-agent) - [Healthcare](https://voltade.com/sg/whatsapp-automation) - [WhatsApp Business API](https://voltade.com/sg/resources/glossary/what-is-whatsapp-business-api) - [AI Agent vs Chatbot](https://voltade.com/sg/resources/glossary/ai-agent-vs-chatbot) - [AI for Small Business](https://voltade.com/sg/resources/glossary/ai-for-small-business)