# Volty vs Respond.io. > Volty vs Respond.io: an AI agent that answers against a platform that routes to your team. Compare channels, workflows, pricing and setup. Respond.io organises conversations so your team can answer them faster. Volty answers them, at S$199 a month with unlimited seats and unlimited contacts. Both reduce the pile, and only one of them takes the work off a person. Updated 11 Sep 2026 ## What you're really deciding. Respond.io unifies your channels into one inbox and gives you a visual workflow builder to route and tag what arrives. Your team still writes the replies. Volty writes them at S$199 a month, with unlimited seats and unlimited contacts, escalating to a named teammate when it should not answer alone. Respond.io makes the queue easier to work. Volty makes it shorter. ## Side by side. Who answers the customer Volty Volty does, and pulls a named teammate in when it should not answer alone Alternative Your team does. The platform routes and tags How automation works Volty Volty reads the message and works out what to do Alternative Visual workflow builder with if/then rules you maintain Channels Volty WhatsApp and email Alternative The widest coverage of the three: VoIP, LINE and custom channels Pricing model Volty Flat monthly plan with unlimited seats and unlimited contacts Alternative Seat-based plans plus contact volume Setup Volty Volty interviews your team, configures itself, and answers the same day Alternative Self-service, and the workflow builder rewards time spent in it Changing how it works Volty Ask for a new field, view or automation and Volty builds it Alternative You build it in the workflow builder WhatsApp rules Volty Volty handles Meta's message rules and template approvals for you Alternative You maintain templates and approvals What customers can send Volty Transcribes voice notes and reads images and documents Alternative Routed as attachments for a human to open Languages Volty Replies in whatever language the customer wrote in Alternative Whatever language the person replying speaks Staying in control Volty Routine changes apply on their own. Anything important waits for your approval Alternative Every reply is a person's, so control is total and so is the workload Grant support (SG) Volty Voltade AI solutions are a Pre-Approved Solution under IMDA's SMEs Go Digital programme, so SMEs can get up to 50% PSG support Alternative Not a Pre-Approved Solution in Singapore | Feature | Volty | Alternative | Verdict | | --- | --- | --- | --- | | Who answers the customer | Volty does, and pulls a named teammate in when it should not answer alone | Your team does. The platform routes and tags | | | How automation works | Volty reads the message and works out what to do | Visual workflow builder with if/then rules you maintain | | | Channels | WhatsApp and email | The widest coverage of the three: VoIP, LINE and custom channels | | | Pricing model | Flat monthly plan with unlimited seats and unlimited contacts | Seat-based plans plus contact volume | | | Setup | Volty interviews your team, configures itself, and answers the same day | Self-service, and the workflow builder rewards time spent in it | | | Changing how it works | Ask for a new field, view or automation and Volty builds it | You build it in the workflow builder | | | WhatsApp rules | Volty handles Meta's message rules and template approvals for you | You maintain templates and approvals | | | What customers can send | Transcribes voice notes and reads images and documents | Routed as attachments for a human to open | | | Languages | Replies in whatever language the customer wrote in | Whatever language the person replying speaks | | | Staying in control | Routine changes apply on their own. Anything important waits for your approval | Every reply is a person's, so control is total and so is the workload | | | Grant support (SG) | Voltade AI solutions are a Pre-Approved Solution under IMDA's SMEs Go Digital programme, so SMEs can get up to 50% PSG support | Not a Pre-Approved Solution in Singapore | | ## Where Volty is different. ### The queue gets shorter, not just tidier Respond.io is very good at getting the right message to the right person. It still needs that person. Volty answers, and involves a teammate by name when a human genuinely has to decide. ### Nothing to maintain in a workflow builder Every if/then rule is a thing that has to be revisited when the business changes. Volty works from what your team told it, so the update is a conversation. ### Unlimited seats, so the tool doesn't tax the team Seat-based pricing quietly discourages giving access to the people who need it. Volty has unlimited seats and unlimited contacts on every plan. ### It reads voice notes and photos A routed voice note is still a voice note somebody has to listen to. Volty transcribes it, reads the attached photo or document, and acts on what is in it. ## The honest take. Choose the alternative when If you need the widest channel coverage available, including VoIP, LINE and custom channels, and your team is happy handling conversations manually with a strong workflow builder behind them, Respond.io is a mature product and covers more channels than Volty. Choose Volty when If your conversations are on WhatsApp and email, the bottleneck is people writing replies rather than messages reaching the right person, and you would rather not maintain a workflow builder. Bottom line Respond.io organises the work. Volty does the work. If your inbox is tidy and still too full, organising it better is not the fix. Related use cases Customer Support Automation · AI Lead Qualification Popular industries Healthcare · Education · Retail From our glossary WhatsApp Business API · AI Agent vs Chatbot · Build vs Buy Software ## Still deciding? Let's talk. Talk to Volty Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme. ## Links - [Customer Support Automation](https://voltade.com/sg/use-cases/customer-support-automation) - [AI Lead Qualification](https://voltade.com/sg/use-cases/ai-lead-qualification) - [Healthcare](https://voltade.com/sg/whatsapp-automation) - [WhatsApp Business API](https://voltade.com/sg/resources/glossary/what-is-whatsapp-business-api) - [AI Agent vs Chatbot](https://voltade.com/sg/resources/glossary/ai-agent-vs-chatbot) - [Build vs Buy Software](https://voltade.com/sg/resources/glossary/build-vs-buy-software)