# Volty vs Pepper Cloud. > Volty vs Pepper Cloud: an AI agent against a Singapore CRM with a chatbot. Compare answering, pricing, WhatsApp handling and PSG support. Two Singapore options for SMEs on WhatsApp, both eligible for PSG support. Pepper Cloud is a CRM with a chatbot in it. Volty is the AI agent at S$199 a month, and the workspace comes with it. Updated 11 Sep 2026 ## What you're really deciding. Pepper Cloud is a CRM your sales team works, with a template-based chatbot attached. Volty is an AI agent that answers customers at S$199 a month and keeps the records current as a side effect. Anything important waits for your approval. Both are Singapore products with grant support behind them. The difference is whether the software waits for your team or gets on with it. ## Side by side. What you get Volty An AI teammate that answers customers, plus the workspace it works in Alternative A CRM your team works, with a chatbot module How the bot answers Volty Volty reads the message and works out what the customer wants Alternative Template-based chatbot inside the CRM Pricing model Volty Flat monthly plan with unlimited seats and unlimited contacts Alternative Per-user pricing that scales with team size Setup Volty Volty interviews your team, configures itself, and answers the same day Alternative Self-service setup with onboarding support Changing how it works Volty Ask for a new field, view or automation and Volty builds it Alternative Configure within what the CRM offers WhatsApp rules Volty Volty handles Meta's message rules and template approvals for you Alternative You maintain templates and approvals What customers can send Volty Transcribes voice notes and reads images and documents Alternative Text with template responses Languages Volty Replies in whatever language the customer wrote in Alternative Supported, template-based Channels Volty WhatsApp and email Alternative WhatsApp, Facebook and email alongside the CRM Sales pipeline depth Volty Contacts, records and views you can ask for. Deal management is lighter Alternative A mature sales CRM: deals, stages, quotes and forecasting Grant support (SG) Volty Voltade AI solutions are a Pre-Approved Solution under IMDA's SMEs Go Digital programme, so SMEs can get up to 50% PSG support Alternative Also a Pre-Approved Solution, so up to 50% PSG support applies | Feature | Volty | Alternative | Verdict | | --- | --- | --- | --- | | What you get | An AI teammate that answers customers, plus the workspace it works in | A CRM your team works, with a chatbot module | | | How the bot answers | Volty reads the message and works out what the customer wants | Template-based chatbot inside the CRM | | | Pricing model | Flat monthly plan with unlimited seats and unlimited contacts | Per-user pricing that scales with team size | | | Setup | Volty interviews your team, configures itself, and answers the same day | Self-service setup with onboarding support | | | Changing how it works | Ask for a new field, view or automation and Volty builds it | Configure within what the CRM offers | | | WhatsApp rules | Volty handles Meta's message rules and template approvals for you | You maintain templates and approvals | | | What customers can send | Transcribes voice notes and reads images and documents | Text with template responses | | | Languages | Replies in whatever language the customer wrote in | Supported, template-based | | | Channels | WhatsApp and email | WhatsApp, Facebook and email alongside the CRM | | | Sales pipeline depth | Contacts, records and views you can ask for. Deal management is lighter | A mature sales CRM: deals, stages, quotes and forecasting | | | Grant support (SG) | Voltade AI solutions are a Pre-Approved Solution under IMDA's SMEs Go Digital programme, so SMEs can get up to 50% PSG support | Also a Pre-Approved Solution, so up to 50% PSG support applies | | ## Where Volty is different. ### The AI is the product, not a module Pepper Cloud's chatbot is a feature of a CRM. Volty is the agent, and everything else exists so it has somewhere to work. That is why it answers questions no template covers. ### Unlimited seats instead of per-user pricing Pepper Cloud prices per user, so putting the whole team on it costs more every time you hire. Volty is a flat monthly plan with unlimited seats and unlimited contacts. ### Ask for changes instead of configuring them A new field, a view of only the conversations you care about, an automation. You ask Volty and it builds it, then waits for your approval on anything that matters. ### It reads what Singapore customers send Voice notes get transcribed, photos and documents get read, and replies come back in the language the customer used. ## The honest take. Choose the alternative when If what you actually need is a sales CRM with deals, stages, quotes and forecasting, and the chatbot is a nice extra rather than the point, Pepper Cloud is a mature, affordable Singapore CRM and a reasonable choice. Choose Volty when If the bottleneck is the volume of customer messages rather than pipeline hygiene, and you want something that answers them instead of filing them. Bottom line Both are Singapore products with PSG support behind them, so the grant is not the deciding factor. The question is whether you are buying a CRM with a chatbot in it, or an AI teammate that keeps the records as it works. Related use cases Customer Support Automation · AI Lead Qualification Popular industries Healthcare · F&B · Wellness & Spas · Retail From our glossary CRM (Customer Relationship Management) · AI Agent vs Chatbot · Build vs Buy Software ## Still deciding? Let's talk. Talk to Volty Free scoping session. We'll tell you what's possible, what it costs, and whether a PSG or IMDA grant covers it. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme. ## Links - [Customer Support Automation](https://voltade.com/sg/use-cases/customer-support-automation) - [AI Lead Qualification](https://voltade.com/sg/use-cases/ai-lead-qualification) - [Healthcare](https://voltade.com/sg/whatsapp-automation) - [CRM (Customer Relationship Management)](https://voltade.com/sg/resources/glossary/what-is-crm) - [AI Agent vs Chatbot](https://voltade.com/sg/resources/glossary/ai-agent-vs-chatbot) - [Build vs Buy Software](https://voltade.com/sg/resources/glossary/build-vs-buy-software)