# 95-year-old industrial packaging business cuts quote turnaround from 3 days to 1 with a multilingual AI agent.

> A 95-year-old industrial packaging business cut quote turnaround from 3 days to 1 with a multilingual AI agent that guides B2B buyers through specs.

Yat Guan, founded 1931, was losing time-sensitive jobs to a 2-to-3 day quote cycle. Voltade built them an agent that captures complex packaging specs in English, Mandarin, and Malay, at 95% accuracy.

Updated 3 Sep 2026

Talk to Volty · AI Quotation Automation

The Challenge

- 50–60 enquiries a week, every quote custom
- 2–3 day turnaround, even for time-sensitive jobs
- Standard web form too technical. Buyers abandoned mid-fill
- Spec gaps led to back-and-forth before sales could quote
- Multilingual buyers (EN · CN · MS) across SG and MY

> Sometimes, even two to three days can be too slow because many jobs are time-sensitive.

Ryan Lim · Managing Director, Yat Guan

The Solution

Voltade built Yat Guan a custom AI Quotation Agent (internally branded as "YatBot") that owns the conversation up to the point of generating a quote. The agent reads enquiries across WhatsApp Business, email, and the web form, parses the product, quantity, delivery, and payment terms even when buried in conversational language, and asks targeted clarifying questions when the spec is incomplete. It guides non-expert buyers through technical fields with visual cues.

It operates in English, Mandarin, and Malay (essential for a regional customer base) and runs at 95% accuracy on Yat Guan's specific packaging specifications after continuous training on real conversations. The agent does not invent quotes: final pricing for non-standard specs routes to a sales rep with a structured spec ready for review. PDPA-aligned, hosted in Singapore, PSG-eligible, deployed in weeks, not months.

> No solution is a magic bullet; you have to keep working at it.

Ryan Lim · Managing Director, Yat Guan

Enquiry to quote, in the buyer's language

## The agent loop

- 01 · Read & parse · Reads the enquiry in the buyer's language, extracts product, quantity, delivery, and payment terms.
- 02 · Clarify the spec · Asks targeted questions for missing fields: dimensions, treatment standards, export compliance.
- 03 · Guide non-experts · Surfaces visual cues and structured prompts so buyers who aren't fluent in packaging specs can describe what they need.
- 04 · Cross-check capacity · Validates against the product catalogue, treatment specifications, and current production capacity.
- 05 · Hand to sales · Drafts the structured spec for human review. Yat Guan's sales team owns final pricing.

## Key results

Quote turnaround

2–3 days → 1 day (60% faster)

Agent accuracy

95% on Yat Guan's specs

Languages

EN · CN · MS, full regional coverage

Sales team

freed for relationship and new business

Phase 2

agent drafts the quote, in flight

Featured in

- IMDA SMEsGoDigitalRead the public case study

## Running a B2B business with custom quotes?

Show us a week of WhatsApp and email enquiries and we'll show you which ones the agent would have closed.

Talk to Volty → · See how the Quotation Generator Agent works →

Free scoping. No commitment.

## Links

- [AI Quotation Automation→](https://voltade.com/sg/whatsapp-automation/ai-quotation-automation)