# WhatsApp Error Code 131060: Companion Device Message Visibility Issue > WhatsApp Error 131060 appears when a message is sent from a companion device in Coexistence mode. Here is why it happens and where to find the message. Learn how to resolve WhatsApp error code 131060, which occurs when messages are sent from companion devices in Coexistence mode. Understand why this happens, where the message went and what your team should do. Troubleshooting · 4 min read Updated Nov 3, 2026 ## WhatsApp error code 131060: companion device message visibility When using WhatsApp Business API with Coexistence mode, you may encounter error code 131060. This error is specifically related to companion devices and affects message visibility on the API side. ## What error 131060 is Error code 131060 occurs when a WhatsApp user with an unsupported companion device sends or receives a message to or from your business number. According to Meta's official documentation: > "If you onboard a business customer with a WhatsApp Business app phone number, you may later receive a messages webhook with error code 131060. One possible reason for this is a WhatsApp user with an unsupported companion device sends or receives a message to or from the business." ## Why this happens This error is common with Coexistence setups, where one number runs on the WhatsApp Business App and the Cloud API at the same time: \1. The phone is the primary device. The Cloud API connection is treated as a linked companion device. \2. Some companion devices do not pass messages to the API. WhatsApp Web and WhatsApp for Mac do. WhatsApp for Windows and WearOS do not, so a message sent or received on one of them never reaches the API. \3. A first message can also fail this way. When someone messages the business for the first time, often from a click-to-WhatsApp ad, the first message can arrive as 131060 and the ones after it deliver normally. ### What the customer and your team see The customer sees nothing unusual. Their message was delivered to your WhatsApp number and shows as sent on their phone. On your side, the message is in the WhatsApp Business App on the primary phone. The API receives a webhook with error 131060 and no message content, and Meta does not deliver that message again later, so any inbox or chatbot connected through the API cannot show what it said. ## How Volty handles this error Volty keeps the message in the conversation as a notice that reads "Open the WhatsApp Business app to see this message." A Why? link beside it explains that the message is on the phone and that Meta does not pass it to connected apps. Nothing failed, and the customer does not need to resend it. Because the message has no content, Volty's AI agent does not reply to it. A person reads it in the app and answers if it needs an answer. ## How to resolve this issue The message only exists in the WhatsApp Business App, so it needs to be handled there: ### Step 1: Check the WhatsApp Business App Open the WhatsApp Business App on the primary phone and find the message in that chat. ### Step 2: Reply if it needs a reply Answer from the WhatsApp Business App, or from your connected inbox now that you know what the customer asked. ### Step 3: Stop using unsupported companion devices If the message was sent or received on WhatsApp for Windows or WearOS, use WhatsApp Web or WhatsApp for Mac instead. Later messages deliver to the API normally either way, but the 131060 message itself is never redelivered. ## Best practices for Coexistence mode To minimize error 131060 occurrences: \1. Regularly open the WhatsApp Business App on your primary device \2. Encourage customers to message your primary number rather than through companion device limitations \3. Train your team to check the WhatsApp Business App when a message shows as unavailable in your inbox \4. Consider full Cloud API migration if these errors become frequent, this eliminates companion device issues entirely ## Contact the Volty team If you're frequently encountering error 131060 or need help optimizing your Coexistence setup: Talk to Volty. Our team can help you configure the best setup for your business needs. error 131060 · companion device · coexistence · troubleshooting · message visibility · whatsapp business app ## Related - How to Fix Meta Error 459 (Account Checkpoint)Error 459 from Meta indicates that your Facebook account has been checkpointed, meaning it is temporarily suspended for security reasons. This comprehensive guide shows you how to resolve this issue, including common scenarios like after paying for Meta verification. - WhatsApp Coexistence Limitations: What You Need to KnowUsing WhatsApp Business App and Volty together on the same number? Understand the key limitations of WhatsApp Coexistence mode, including the critical 14-day disconnection rule if you don't open the WhatsApp Business App regularly. - WhatsApp Account Blocked? How to Restore Access to Your Blocked AccountLearn how to restore access to your blocked WhatsApp account. This comprehensive guide covers temporary vs permanent blocks, 8 common reasons for account blocking, step-by-step recovery instructions, and proactive measures to prevent future blocks. - Meta Developer Docs For the most up-to-date API reference, visit Meta's official docs. ## Need integration help? Volty handles WhatsApp integration automatically. Focus on your business, not the API. Learn about Volty ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [How to Fix Meta Error 459 (Account Checkpoint)Error 459 from Meta indicates that your Facebook account has been checkpointed, meaning it is temporarily suspended for security reasons. This comprehensive guide shows you how to resolve this issue, including common scenarios like after paying for Meta verification.](https://voltade.com/resources/guides/whatsapp/meta-error-459-checkpoint) - [WhatsApp Coexistence Limitations: What You Need to KnowUsing WhatsApp Business App and Volty together on the same number? Understand the key limitations of WhatsApp Coexistence mode, including the critical 14-day disconnection rule if you don't open the WhatsApp Business App regularly.](https://voltade.com/resources/guides/whatsapp/whatsapp-coexistence-limitations) - [WhatsApp Account Blocked? How to Restore Access to Your Blocked AccountLearn how to restore access to your blocked WhatsApp account. This comprehensive guide covers temporary vs permanent blocks, 8 common reasons for account blocking, step-by-step recovery instructions, and proactive measures to prevent future blocks.](https://voltade.com/resources/guides/whatsapp/whatsapp-account-blocked-restore-access) - [Learn about Volty](https://voltade.com/)