# WhatsApp Disconnection: Messages Are Now End-to-End Encrypted Warning > The yellow 'messages are now end-to-end encrypted' notice means your WhatsApp Business API number has disconnected. Here is how to re-onboard it. Fix WhatsApp Business API disconnection identified by the yellow 'Messages and calls are now end-to-end encrypted' text. Learn how to re-onboard your number and restore connection. Troubleshooting · 2 min read Updated Nov 3, 2026 ## WhatsApp Disconnection: End-to-End Encrypted Message When you see a yellow "end-to-end encrypted" message in WhatsApp, it indicates your Business API connection has been disconnected and needs to be restored. ## The Warning Sign Yellow text (problem): > "Messages and calls are now end-to-end encrypted. Tap to learn more." Green text (working correctly): > "This business is now using a secure service from Meta to manage this chat. Tap to learn more." ## Why This Happens The yellow encryption message appears when: - The WhatsApp Business API connection was disconnected - The phone number was deregistered from the platform - There was an integration failure - The Cloud API link was broken ## How to fix this issue ### Step 1: Verify Disconnection \1. Check your WhatsApp Business API platform (Volty) \2. Look for connection status warnings \3. Confirm the channel shows as disconnected ### Step 2: Re-onboard the Number \1. Go to Settings > Channels > WhatsApp \2. Start the onboarding/reconnection process \3. Follow the prompts to reconnect your number \4. Complete any verification steps ### Step 3: Verify Reconnection After successful onboarding: \1. Open a conversation in WhatsApp \2. The message should now show the green text: "This business is now using a secure service from Meta to manage this chat" \3. Test sending a message to confirm functionality ## What causes a disconnection - Session timeout or token expiration - Meta Business Suite changes - Manual disconnection (intentional or accidental) - Platform migration issues - Account verification problems ## Prevention Tips - Regularly check your channel status - Keep Facebook sessions active - Monitor for connection warnings in your platform - Set up alerts for disconnection events ## Contact the Volty team If re-onboarding doesn't restore the connection: See how WhatsApp automation works. Our team can help troubleshoot connection issues. disconnected · end-to-end encrypted · yellow text · re-onboard · connection · troubleshooting ## Related - How to Fix Meta Error 459 (Account Checkpoint)Error 459 from Meta indicates that your Facebook account has been checkpointed, meaning it is temporarily suspended for security reasons. This comprehensive guide shows you how to resolve this issue, including common scenarios like after paying for Meta verification. - WhatsApp Coexistence Limitations: What You Need to KnowUsing WhatsApp Business App and Volty together on the same number? Understand the key limitations of WhatsApp Coexistence mode, including the critical 14-day disconnection rule if you don't open the WhatsApp Business App regularly. - WhatsApp Account Blocked? How to Restore Access to Your Blocked AccountLearn how to restore access to your blocked WhatsApp account. This comprehensive guide covers temporary vs permanent blocks, 8 common reasons for account blocking, step-by-step recovery instructions, and proactive measures to prevent future blocks. - Meta Developer Docs For the most up-to-date API reference, visit Meta's official docs. ## Need integration help? Volty handles WhatsApp integration automatically. Focus on your business, not the API. Learn about Volty ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [See how WhatsApp automation works](https://voltade.com/) - [How to Fix Meta Error 459 (Account Checkpoint)Error 459 from Meta indicates that your Facebook account has been checkpointed, meaning it is temporarily suspended for security reasons. This comprehensive guide shows you how to resolve this issue, including common scenarios like after paying for Meta verification.](https://voltade.com/resources/guides/whatsapp/meta-error-459-checkpoint) - [WhatsApp Coexistence Limitations: What You Need to KnowUsing WhatsApp Business App and Volty together on the same number? Understand the key limitations of WhatsApp Coexistence mode, including the critical 14-day disconnection rule if you don't open the WhatsApp Business App regularly.](https://voltade.com/resources/guides/whatsapp/whatsapp-coexistence-limitations) - [WhatsApp Account Blocked? How to Restore Access to Your Blocked AccountLearn how to restore access to your blocked WhatsApp account. This comprehensive guide covers temporary vs permanent blocks, 8 common reasons for account blocking, step-by-step recovery instructions, and proactive measures to prevent future blocks.](https://voltade.com/resources/guides/whatsapp/whatsapp-account-blocked-restore-access)