# Turn WhatsApp Into Your #1 Support & Sales Channel > A WhatsApp helpdesk and ticketing inbox with an AI chatbot inside that answers, labels and routes conversations, runs WhatsApp automation and hands off to staff. Deliver instant, AI-powered WhatsApp support with your custom workflows. Connect with tools like Claude Code and your CRM to go live in under 15 minutes. Start your free trial · See pricing Updated 2 Nov 2026 Serving customers globally across 10+ markets Use cases ## Support, sales and handoff in one WhatsApp thread - Answer support around the clock · The agent inside your helpdesk answers in plain language from your business's own information, at 2 PM or 2 AM. It transcribes voice notes and reads photos and documents, then answers in the thread. - Sell and book in the chat · The agent can take any action a system you connect allows, such as booking an appointment or updating an order. HubSpot, Google Calendar, Notion, Shopify and Slack are built in. - Route and hand off to the right teammate · Volty labels each conversation, routes it by your rules and escalates the ones that need someone from your team. When a teammate replies, Volty steps back, and the customer sees one thread. ## A WhatsApp helpdesk with an AI agent inside - Every WhatsApp conversation lands in one shared inbox, beside email, Messenger and Instagram. Each one is filed as Active, Snoozed, Resolved or Spam and assigned to a teammate, and you can limit how many open conversations one person holds. Automations and mini apps ## Customise it from Claude Code Already use Claude Code, Codex or another coding agent? Ask it in plain words and it builds automations and mini apps for your helpdesk through the Volty CLI. - Ask for an automation in one sentence, the way you would ask a colleague, such as reminding tomorrow's appointments every evening. - Ask for a mini app in one line, such as who is carrying the helpdesk this week, and your team opens it from the Mini Apps page. - Nothing goes to a customer until an admin approves it, and building with your own Claude Code or Codex key is free. See the Builder Built in: HubSpot, Google Calendar, Notion, Shopify and Slack ## More for your WhatsApp line - Approved templates · WhatsApp only lets a business message freely within 24 hours of the customer's last message. After that, Volty follows up with one of your approved templates. - Broadcasts · One approved template goes once to one audience you choose. A broadcast requested in chat waits for a person's approval. - The CRM · Open a customer and see their details, their deals and every conversation with them. When a customer mentions a detail in a chat, Volty fills it in. - Mini apps · A mini app for the team lead shows open and waiting WhatsApp conversations by teammate. Ask Claude Code for it in one line, and your team opens it from Mini Apps. - Automations · Every evening, Volty sends tomorrow's customers your approved WhatsApp reminder. An admin approves each automation before it runs, and every run is logged. - Labels · Volty labels each conversation as it arrives, so product questions reach the person who sells that product. Whatever is left is shared out in turn. ## Why Volty for WhatsApp - Priced affordably for mid-market teams · Every plan is one monthly price that includes seats, monthly active contacts and AI credits, with every helpdesk feature and unlimited inboxes and channels. Extra seats are an add-on. Start with a free 7-day trial. Meta bills you for its messages separately. · See pricing Compare helpdesk tools - Go live in days · Volty interviews your team, drafts its own instructions and tests itself before it talks to a single customer. Your number can stay in the WhatsApp Business app on your phone. - Customise from Claude Code · Ask Claude Code, Codex or another coding agent in plain words and it builds automations and mini apps for your helpdesk. Building with your own key is free, and anything that reaches customers waits for an admin. ## Customer stories - 3×the daily enquiry volume, from 100 to 300 Happy Fish - 60%faster quote turnaround, 3 days to 1 Yat Guan - +60%more chat traffic absorbed, without new headcount Yong Kang TCM Clinic - 5 secmedian reply, down from 9 hours Cake Inspiration - 70%of enquiries handled without a human Prologue Clinic ## Frequently asked questions A shared inbox where your team answers WhatsApp together, with each conversation tracked like a ticket. In Volty, each one is filed as Active, Snoozed, Resolved or Spam and assigned to a teammate, and the AI agent inside the helpdesk answers first and hands your team only the ones that need a person. A typical WhatsApp chatbot follows flows someone has to draw and maintain. In Volty the chatbot is an AI agent inside your helpdesk: it answers in plain language from your business's own information, including questions nobody wrote an answer for, labels and routes each conversation, and hands over to your team in the same thread. Volty connects to the WhatsApp Business Platform. Your number can stay in the WhatsApp Business app on your phone, so your team can keep replying from there too. Follow-ups, broadcasts, reminders and actions in your other tools. You describe a workflow in chat, Volty builds it, and an admin approves it before it runs. Every run is logged, and a rule that fails pauses and tells you. Volty escalates the conversations that need someone from your team and tells the customer it has done so. When a teammate replies, Volty steps back, and the customer sees one conversation. Yes. If you use Claude Code, Codex or another coding agent, sign it in to Volty once through the Volty CLI and ask for what you want in plain words. It builds the same automations and mini apps you can ask for in the Volty chat. Building is free with your own Claude Code or Codex key, and anything it makes that reaches customers waits for an admin to approve it. Every plan is one monthly price that includes seats, active contacts and AI credits, with every helpdesk feature and unlimited inboxes and channels, after a free 7-day trial. Meta bills you for its messages separately. The pricing page lists the current plans. ## Start your free trial Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [See pricing](https://voltade.com/pricing) - [See the Builder](https://voltade.com/product/builder) - [Compare helpdesk tools](https://voltade.com/compare/whatsapp-helpdesk-alternatives) - [3×the daily enquiry volume, from 100 to 300Happy Fish](https://voltade.com/case-studies/happy-fish) - [60%faster quote turnaround, 3 days to 1Yat Guan](https://voltade.com/case-studies/yat-guan) - [+60%more chat traffic absorbed, without new headcountYong Kang TCM Clinic](https://voltade.com/case-studies/yong-kang-tcm) - [5 secmedian reply, down from 9 hoursCake Inspiration](https://voltade.com/case-studies/cake-inspiration) - [70%of enquiries handled without a humanPrologue Clinic](https://voltade.com/case-studies/prologue-clinic)