# Turn Messenger Into Your #1 Support & Sales Channel > A Facebook Messenger helpdesk with an AI chatbot inside that answers your Page's messages, labels and routes conversations, syncs leads to your CRM and hands off to staff. Deliver instant, AI-powered Messenger support with your custom workflows. Connect with tools like Claude Code and your CRM to go live in under 15 minutes. Start your free trial · See pricing Updated 2 Nov 2026 Serving customers globally across 10+ markets Use cases ## Support, leads and handoff in one Messenger thread - Answer Page messages and ad replies · Enquiries, product questions and support requests that arrive on Messenger are answered by the agent, with the same answers as your WhatsApp. When a customer comes from a click-to-Messenger ad, the ad arrives with the conversation. - Capture leads into the CRM · When a conversation turns into a sales enquiry, the lead is synced to your CRM with what the customer asked for. HubSpot is built in, and your sales team picks up from there. - Route and hand off to the right teammate · Volty labels each conversation, routes it by your rules and escalates the ones that need someone from your team. When a teammate replies, Volty steps back, and the customer stays in Messenger the whole time. ## A Messenger helpdesk with an AI agent inside - Connect your Facebook Page once and both Messenger and Instagram come in, beside WhatsApp and email, with the same contact list. Each conversation is filed as Active, Snoozed, Resolved or Spam and assigned to a teammate. Automations and mini apps ## Customise it from Claude Code Already use Claude Code, Codex or another coding agent? Ask it in plain words and it builds automations and mini apps for your helpdesk through the Volty CLI. - Ask for an automation in one sentence, such as adding every Messenger lead to HubSpot and assigning the salesperson. - Ask for a mini app in one line, such as this month's Messenger leads by the ad they came from, and your team opens it from the Mini Apps page. - Nothing touches your CRM until an admin approves it, and building with your own Claude Code or Codex key is free. See the Builder Built in: HubSpot, Google Calendar, Notion, Shopify and Slack ## More for your Facebook Page - Leads by ad · Click-to-Messenger ads carry the ad into the conversation, so a mini app can count this month's Messenger leads by the ad they came from. - HubSpot sync · When a customer leaves a phone number or email in Messenger, Volty adds them to HubSpot and assigns the salesperson, once an admin approves the automation. - Instagram in the same inbox · Connect your Facebook Page once and Instagram comes in beside Messenger, with the same contact list. - Product recommendations · Connect your product catalogue, and the agent can recommend products in the conversation. It answers from your business's own information. - Set up by talking to it · Volty interviews your team, drafts its own instructions and tests itself before it talks to a single customer. When something changes, you tell Volty in chat. - Labels · Volty labels each conversation as it arrives, so product questions reach the person who sells that product. Whatever is left is shared out in turn. ## Why Volty for Messenger - Priced affordably for mid-market teams · Every plan is one monthly price that includes seats, monthly active contacts and AI credits, with every helpdesk feature and unlimited inboxes and channels. Extra seats are an add-on. Start with a free 7-day trial. · See pricing Compare helpdesk tools - Go live in days · Volty interviews your team, drafts its own instructions and tests itself before it talks to a single customer. Connect your Facebook Page once and Messenger and Instagram come in. - Customise from Claude Code · Ask Claude Code, Codex or another coding agent in plain words and it builds automations and mini apps for your helpdesk. Building with your own key is free, and anything that reaches customers waits for an admin. ## Customer stories - 3×the daily enquiry volume, from 100 to 300 Happy Fish - 60%faster quote turnaround, 3 days to 1 Yat Guan - +60%more chat traffic absorbed, without new headcount Yong Kang TCM Clinic - 5 secmedian reply, down from 9 hours Cake Inspiration - 70%of enquiries handled without a human Prologue Clinic ## Frequently asked questions Software that answers the messages customers send to your Facebook Page. In Volty it is an AI agent inside a shared helpdesk: it answers in plain language from your business's own information and hands over to your team when a person is needed. Yes. Messages from your Facebook Page land in one shared inbox with WhatsApp, Instagram and email. Each conversation is filed as Active, Snoozed, Resolved or Spam and assigned to a teammate, and the AI agent hands your team only the ones that need a person. Yes. One agent answers on WhatsApp, Messenger and Instagram, and the conversations land in one shared inbox, so its answers stay consistent across Meta's channels. Connect your product catalogue, and the agent can recommend products in the conversation. Leads captured from social conversations are synced to your CRM. HubSpot is built in. No. Volty interviews your team, drafts its own instructions and tests itself before it talks to a customer. When something changes, you tell it in chat. Yes. If you use Claude Code, Codex or another coding agent, sign it in to Volty once through the Volty CLI and ask for what you want in plain words. It builds the same automations and mini apps you can ask for in the Volty chat. Building is free with your own Claude Code or Codex key, and anything it makes that reaches customers waits for an admin to approve it. Every plan is one monthly price that includes seats, active contacts and AI credits, with every helpdesk feature and unlimited inboxes and channels, after a free 7-day trial. The pricing page lists the current plans. ## Start your free trial Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [See pricing](https://voltade.com/pricing) - [See the Builder](https://voltade.com/product/builder) - [Compare helpdesk tools](https://voltade.com/compare/whatsapp-helpdesk-alternatives) - [3×the daily enquiry volume, from 100 to 300Happy Fish](https://voltade.com/case-studies/happy-fish) - [60%faster quote turnaround, 3 days to 1Yat Guan](https://voltade.com/case-studies/yat-guan) - [+60%more chat traffic absorbed, without new headcountYong Kang TCM Clinic](https://voltade.com/case-studies/yong-kang-tcm) - [5 secmedian reply, down from 9 hoursCake Inspiration](https://voltade.com/case-studies/cake-inspiration) - [70%of enquiries handled without a humanPrologue Clinic](https://voltade.com/case-studies/prologue-clinic)