# Every conversation in one shared helpdesk > One shared helpdesk for WhatsApp, Messenger, Instagram, email and web chat, on the WhatsApp number customers already know, where every conversation goes to the right person. WhatsApp, Instagram, Messenger, email and web chat in one place, each routed to the right person. Talk to Volty · Free trial Updated 2 Nov 2026 Serving customers globally across 10+ markets ## What it does ### WhatsApp, Instagram, Messenger, email and web chat in one list One customer messages on Instagram, another emails, a third uses the chat on your website. They all land in the same list, showing where each came from, who is handling it and whether Volty is answering. Connect your Facebook Page once and both Instagram and Messenger come in, and an Outlook or Microsoft 365 mailbox, shared ones included, sits beside your chats. - WhatsApp, Instagram, Messenger, email and website chat - Separate inboxes for teams such as Sales and Support - Open, snoozed and resolved kept apart ### The right person gets each conversation Set simple rules, such as sending anything about a product to the person who sells it. Whatever is left is shared out in turn, and you can limit how many open conversations one person holds so nobody is buried. - Route by what the customer asks about - Share the rest out in turn - A limit per person so nobody is buried ### Quick answers to common questions Save replies for the questions you answer ten times a day, and send approved WhatsApp templates from the same box. If a customer last wrote more than 24 hours ago, WhatsApp only allows a template, and the helpdesk tells you so. - Saved replies for common questions - WhatsApp templates in the same box - Tells you when only a template can be sent ### Customers keep the WhatsApp number they know Keep the WhatsApp Business app on your phone with the same number while Volty and your team answer from the helpdesk. Or start on a new number, or bring yours over from another provider. - Keep the WhatsApp Business app on your phone - A new number, or bring the one you have - Reach customers again after 24 hours with approved templates ### Find the conversations that matter Show every customer asking for a refund, or every lead ready to buy. Volty reads each conversation, so you can find them in a click and close, move or group them all at once. - Filter by what the customer wants - Save a filter for the whole team - Act on many conversations at once ### See how the team is keeping up Pulse shows how the whole desk is doing and how each teammate is doing. Sent, draft and failed messages are kept apart, and email replies carry your signature. - How the whole desk is doing - How each teammate is doing - Failed messages easy to find ## How it works - 01 · Connect your channels · Link your WhatsApp number, sign in with Facebook or Microsoft, or paste the chat snippet into your website, and pick the inbox each one goes to. - 02 · Decide who handles what · Add your team and set who gets which conversations, so every customer has a named person. - 03 · Answer together · Volty answers or drafts where you let it, and your team picks up the rest with the whole history in front of them. ## By industry - Education One inbox for parents across every centre - Clinics & Spas Front desk and nurses working the same conversations - B2B Email and WhatsApp enquiries routed to the right salesperson - Ecommerce & Retail Instagram, Messenger and WhatsApp orders in one list ## Frequently asked questions WhatsApp, Messenger, Instagram, email through Outlook and Microsoft 365, shared mailboxes included, and the chat on your website. Messenger and Instagram connect together through one Facebook Page. Yes. Your number stays in the WhatsApp Business app on your phone while it is also connected to Volty, so customers keep messaging the number they know. You can also start on a new number or bring one over from another provider. By simple rules you set, such as sending anything that mentions a product to the person who sells it. Whatever is left is shared out in turn, and you can limit how many open conversations one person holds. WhatsApp allows a free reply only within 24 hours of the customer's last message. After that, the helpdesk sends one of your approved WhatsApp templates instead, and tells you when that is the case. Yes. Each inbox has its own channels, people, rules and reply settings, so Sales and Support can work differently. Filters on what Volty understood from each conversation, such as a customer asking for a refund. Pick the conversations a filter finds and close them, move them or add them to a segment at once. Yes. Pulse shows how the whole desk is keeping up and how each teammate is doing. Any system with an API or an MCP server. Volty can take any action that system allows, and your staff decide which actions happen on their own and which come to them for approval first. ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [EducationOne inbox for parents across every centre](https://voltade.com/industries/education) - [Clinics & SpasFront desk and nurses working the same conversations](https://voltade.com/industries/clinics-and-spas) - [B2BEmail and WhatsApp enquiries routed to the right salesperson](https://voltade.com/industries/b2b) - [Ecommerce & RetailInstagram, Messenger and WhatsApp orders in one list](https://voltade.com/industries/ecommerce)