# AI Agents for Business Email > An AI agent for Outlook and Microsoft 365 that reads every email and its attachments, labels and routes it, drafts replies, tracks your reply SLA and shares one inbox with WhatsApp and Messenger. AI agent for your shared mailbox, with reading of every email and attachment, labels, routing to the right person and drafted replies, in the same inbox as your WhatsApp and Messenger chats. Start your 7-day Sandbox Trial · See pricing Updated Nov 8, 2026 ## How the free trial works - Start free · Sign up for the 7-day trial. No credit card needed. - Connect your mailbox · Sign in with Microsoft for Outlook or Microsoft 365, shared mailboxes included, or forward your email to Volty. - Volty learns your business · It interviews your team, drafts its own instructions and tests itself before it answers a single customer. Start your 7-day Sandbox Trial No credit card needed. ## Companies choose Volty because they can do so much more Why Singapore's #1 car platform chose Volty over SleekFlow (opens in a new tab) Why a clinic with thousands of 5-star Google Reviews chose Volty over Respond.io (opens in a new tab) ### Proven results from businesses 96% enquiries automated Without human +20% lead conversion From 60% faster service 6x man hour savings From automations - Happy Fish3× the daily inquiry volume, from 100 to 300 - Yat Guan60% faster quote turnaround, 3 days to 1 - Yong Kang TCM Clinic+60% more chat traffic absorbed, without new headcount - Cake Inspiration5 sec median reply, down from 9 hours - Prologue Clinic70% of inquiries handled without a human ## The email nobody answered is a customer you already paid to win - Support, sales and finance email · The same mailbox gets complaints, quote requests, invoices and payment advice. Volty reads each one as it arrives, labels what it is and treats it the way you told it to: answer it, forward it or leave it for a person. - PDF, spreadsheet and drawing reading · Volty opens what is attached: PDFs, including scanned ones, Word documents, slides, spreadsheets and images. Drawings sent as a PDF or an image are read too. It answers from what is inside, so nobody opens ten attachments to find the quantity. - Routing with a note on why · Volty forwards each email to the person who should handle it, with a short note, and keeps a record of who got it and why. You choose which forwards happen on their own and which wait for approval. ## An email helpdesk with an AI agent inside - For the emails that need an answer, Volty writes the reply from your own information and leaves it as a draft. You read it, change it if you like and send it under your signature. Each inbox chooses whether Volty replies on its own, drafts for your team to send, or stays out. ## More for your mailbox - Outlook and Microsoft 365 · Sign in with Microsoft and the mailbox comes in, shared mailboxes included. You can also forward email to Volty. - Approval on what matters · Your staff choose which actions, such as forwarding an email, happen on their own and which come to them for approval first. - Email signatures · A draft you send goes out under your signature, and you choose which signature it wears. - Reply speed for each representative · See the median first reply for each teammate on one screen, so you know whose emails are waiting without asking anyone. - Labels on every email · Volty labels each email as it arrives, so invoices, complaints and quotes are already sorted when your team looks. - Whole-desk view · Pulse shows how the whole desk is keeping up and how each teammate is doing, across email and chat. > “The team at Volty has been incredibly helpful and adaptable in addressing our needs. They listen carefully to our requests and work closely with us to develop solutions that are practical and useful for our team. The team is quick to reply and take action, ensuring that any concerns or adjustments are promptly addressed. Their collaborative approach and commitment to refining their tools based on feedback make them a reliable and effective partner.” Bonnie Wong · COO, Creative Eateries - Creative Eateries · Outlook mailboxes read and forwarded to the right rep, with reply speed tracked per person. - Across Volty · Over 100,000 Outlook email messages a month. ## Why Volty for email - Competitive pricing · Every plan is one monthly price that includes seats, monthly active contacts and AI credits, with every helpdesk feature and unlimited inboxes and channels. Extra seats are an add-on. Start with a free 7-day trial. · See pricing Compare helpdesk tools - Go-live in days · Volty interviews your team, drafts its own instructions and tests itself before it answers a single customer. Sign in with Microsoft and your mailbox comes in. - Dashboards on request · Ask Volty for a dashboard of reply speed for each representative against your target. Anything that reaches customers waits for an admin to approve it. ## Frequently asked questions Software that reads the email your business receives and acts on it. In Volty it is the same AI agent that answers your chats: it reads each email, labels it, forwards it to the right person and drafts replies from your business's own information, and your team approves what you want approved. Outlook and Microsoft 365, shared mailboxes included. You sign in with Microsoft and pick the inbox the mail goes to. You can also forward email to Volty. Customer support, sales enquiries and finance mail such as invoices and payment advice. Volty labels each one as it arrives, and you tell it in plain words what to do with each kind. Yes. Volty reads PDFs, including scanned ones, Word documents, slides, spreadsheets and images, and answers from what is inside. Drawings are read when they arrive as a PDF or an image. Only where you allow it. Each inbox chooses whether Volty replies on its own, writes drafts for your team to send, edit or reject, or stays out. Your staff also choose which actions, such as forwarding an email, happen on their own and which wait for approval. Yes. Set a first-reply target for each inbox, counted in your business hours. The Waiting on us list shows what is due and overdue, and managers are alerted when an email waits too long. Ask Volty for a dashboard of reply speed for each representative. One AI agent and one inbox cover email and chat. When an email needs someone else, Volty can hand it to a teammate or ask one on WhatsApp, and their reply carries back into the email thread. A contact holds an email address, a phone number and channel handles, so the whole history sits in one place. When the same person shows up under a second record, Volty offers to merge them. Customer data is stored in Singapore. To write a reply, the content that reply needs is sent through OpenRouter to a model host under zero data retention, which does not store it or use it for training. Every plan is one monthly price that includes seats, active contacts and AI credits, with every helpdesk feature and unlimited inboxes and channels, after a free 7-day trial. The pricing page lists the current plans. ## Start your Sandbox Trial Start your Sandbox Trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [See pricing](https://voltade.com/pricing) - [Why Singapore's #1 car platform chose Volty over SleekFlow →(opens in a new tab)](https://voltade.com/compare/volty-vs-sleekflow) - [Why a clinic with thousands of 5-star Google Reviews chose Volty over Respond.io →(opens in a new tab)](https://voltade.com/compare/volty-vs-respond-io) - [Happy Fish3× the daily inquiry volume, from 100 to 300](https://voltade.com/case-studies/happy-fish) - [Yat Guan60% faster quote turnaround, 3 days to 1](https://voltade.com/case-studies/yat-guan) - [Yong Kang TCM Clinic+60% more chat traffic absorbed, without new headcount](https://voltade.com/case-studies/yong-kang-tcm) - [Cake Inspiration5 sec median reply, down from 9 hours](https://voltade.com/case-studies/cake-inspiration) - [Prologue Clinic70% of inquiries handled without a human](https://voltade.com/case-studies/prologue-clinic) - [Compare helpdesk tools](https://voltade.com/compare/whatsapp-helpdesk-alternatives)