# WhatsApp broadcasts to the right customers > Send a WhatsApp broadcast to the customers you choose, check it before it goes, see who read and replied, and follow up with the ones who went quiet. Pick who gets it, check it before it goes, and see who read and replied. Talk to Volty · Free trial Updated 2 Nov 2026 Serving customers globally across 10+ markets ## What it does ### Choose exactly who gets it Send to a group of customers, such as everyone who asked about a facial, to people you pick one by one, or to a spreadsheet you upload. The count updates as you build the list and is checked again just before sending. - Up to 20 segments in one broadcast - Up to 5,000 contacts picked by hand - Or a spreadsheet of up to 200,000 rows ### Checked before it goes out See the message exactly as your customer will, send yourself a test, and let Volty check it. Volty tells you who will be left out and why, then you send it now or pick a time. - A test message to yourself first - Opted-out and blocked contacts left out - Send now or schedule it ### See who read it and who replied Every person shows as sent, delivered, read, replied or failed. Replies come into your Team Helpdesk, where Volty and your team pick them up like any other chat. - Sent, delivered, read, replied and failed - Filter by what people did - Replies land in the Team Helpdesk ### Follow up with the ones who went quiet Retry the messages that failed, and send a second message to the people who read the first one but never answered. - Retry failed messages - A new broadcast to readers who did not reply - One-to-one follow-ups with approved templates Opted out, left out of the next broadcast ### Unsubscribe built in Every broadcast carries an opt-out button. Anyone who taps it is left out of the next broadcast automatically, so you only message people who want to hear from you. - An opt-out button on every broadcast - Opted-out customers skipped next time - Counted before you send ## How it works - 01 · Pick your message · Choose a WhatsApp template Meta has approved, and fill in each customer's name and details from their record or your spreadsheet. - 02 · Choose who gets it · Groups of customers, people picked by hand, or a spreadsheet. The count updates as you go. - 03 · Check it and send · Preview it, send yourself a test, read Volty's check, then send now or schedule it. ## By industry - Education Term start notices to each level's parents - Clinics & Spas Win back clients who have not booked in a while - B2B Restock and price list notices to trade customers - Ecommerce & Retail New collections to the customers who buy them ## Frequently asked questions WhatsApp. A broadcast sends one WhatsApp template that Meta has approved, once, to the customers you choose. Up to 20 segments, up to 5,000 contacts picked by hand, or a spreadsheet of up to 200,000 rows. Yes. Preview it, send yourself a test and let Volty check it, then send it now or schedule it. A new template is tested once before its first broadcast. Customers who opted out, blocked contacts and contacts with no phone number, among others. Volty's check shows how many are left out for each reason, so the numbers add up. Every broadcast carries an opt-out button. A customer who taps it is left out of later broadcasts. See who each message was sent to, delivered to, read by or replied to, retry the ones that failed, and send a new broadcast to people you pick from the results. Into the shared inbox, as ordinary conversations that Volty and your team answer. Any system with an API or an MCP server. Volty can take any action that system allows, and your staff decide which actions happen on their own and which come to them for approval first. ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [EducationTerm start notices to each level's parents](https://voltade.com/industries/education) - [Clinics & SpasWin back clients who have not booked in a while](https://voltade.com/industries/clinics-and-spas) - [B2BRestock and price list notices to trade customers](https://voltade.com/industries/b2b) - [Ecommerce & RetailNew collections to the customers who buy them](https://voltade.com/industries/ecommerce)