# Answer every customer, even at 11pm > Volty answers your customers on WhatsApp, Instagram, Messenger, email and web chat, on its own or as drafts your team approves, and checks with staff before anything big. Volty replies on WhatsApp, Instagram, Messenger, email and web chat. Your team decides what it sends alone and what it drafts. Talk to Volty · Free trial Updated 2 Nov 2026 Serving customers globally across 10+ markets ## What it does ### Answers on its own, or drafts for you Some teams want customers answered straight away. Others want to read every reply first. Each inbox chooses: Volty replies on its own, writes drafts for your team to send, or stays out. You can also let Volty answer at night and draft during office hours. - Choose for each inbox, such as Sales and Support - Change your mind at any time - Replies at night, drafts by day, if you want both ### Drafts your team approves In Draft, Volty writes the reply and waits. Someone on your team sends it as it is, edits it, asks Volty to rewrite it, or throws it away. The enquiry that came in at 10pm has a reply ready when the team logs in. - Send, edit, rewrite or reject - Overnight enquiries ready to answer in the morning - Every edit teaches Volty for next time ### Checks with you before anything big Volty can take any action a system you connect allows, such as booking an appointment or updating an order. Your staff choose which actions happen on their own and which come to them first. When a customer asks for a refund, Volty asks the right person, who answers in one tap. - You decide what is automated and what comes to you - Approve or decline in one tap - Volty carries on once you answer ### Passes the customer to a person Some conversations need a person: an upset customer, a medical question, a large order. Volty hands it to the right teammate, tells the customer who is taking over, and steps back. - Goes to the right person by your rules - Your teammate sees the whole conversation - The customer stays in the same chat ### Gets better from your corrections When someone on your team fixes a reply, Volty keeps the lesson for everyone, so the same mistake does not come back. You can see every lesson and who approved it, and undo any of them. - Corrections become rules for everyone - See who approved each one - Undo any one in a click ### Everything that needs you, in one place Approvals, questions from Volty and mentions from teammates wait behind the bell at the top of the screen. Answer each one right there, and a daily summary lists what is still waiting. - Approvals, questions and mentions together - Answer from the notification itself - A daily summary of what is waiting ## How it works - 01 · Tell Volty about your business · Describe how you work and how you like customers answered, in your own words, and point Volty at your website and documents. - 02 · Choose how much it does · Start with drafts your team approves, and let Volty answer on its own where you are confident. Or give it only the night shift. - 03 · Correct it, and it learns · Fix a reply or answer Volty's question, and it remembers next time. ## By industry - Education Answers parent enquiries at night and books trial classes - Clinics & Spas Books and moves appointments, and passes medical questions to staff - B2B Drafts quotes and spec replies for your sales team to send - Ecommerce & Retail Answers product and order questions around the clock ## Frequently asked questions Yes. Set an inbox to Draft and every reply waits for someone on your team to send, edit, rewrite or reject it. You can switch an inbox between Off, Draft and Live at any time, or let it follow your business hours. Volty hands the conversation to the right person on your team. They see the whole conversation and reply in the same chat, and Volty steps back while they handle it. Yes. Connect any system with an API or an MCP server, and Volty can take any action that system allows, such as booking an appointment or updating an order. Your staff decide which actions happen on their own and which come to them for approval first. When someone edits what Volty wrote, or teaches it in an internal note, Volty keeps the lesson for everyone. Every lesson is listed on its own, and any one of them can be undone. Volty uses models such as Claude, GPT and Gemini through OpenRouter, under zero data retention. The model provider does not store your conversations or use them for training. WhatsApp, Messenger, Instagram, email and the chat on your website. Each inbox decides whether Volty answers on its own, drafts, or stays out. In the Volty chat inside the app, the way they would message a colleague, or by mentioning @Volty in an internal note on a conversation. ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [EducationAnswers parent enquiries at night and books trial classes](https://voltade.com/industries/education) - [Clinics & SpasBooks and moves appointments, and passes medical questions to staff](https://voltade.com/industries/clinics-and-spas) - [B2BDrafts quotes and spec replies for your sales team to send](https://voltade.com/industries/b2b) - [Ecommerce & RetailAnswers product and order questions around the clock](https://voltade.com/industries/ecommerce)