Privacy policy

This policy sets out the basis on which Voltade Pte. Ltd. of 10 Central Exchange Green, #01-01, Singapore 138649 (Company Registration Number: 202307668E) (called “Voltade” or “we”) collects personal data from you and how we process such data.

By visiting our website https://voltade.com/ or using any other solutions licensed for use by Voltade and any other applications or software we provide from time to time (collectively our “Software”), you accept and consent to the practices and terms set out below.

1 Collection of information

1.1. For the purposes outlined in Section 2, we may collect and process the following information:

(a) Information provided by you when subscribing to and/or accessing our Software, including information about your clients and any authorized users of the Software, which may include a person’s full name, address, email address, phone number, credit card information and other personal data provided to us by submitting through our Software, or by corresponding with us through any means.

(b) Information we collect about you – information automatically collected when you use our Software, for example:

• (i) technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, your log-in information, demographic data, browser type and version, time zone setting, browser plug-in types and versions, browsing behaviour, operating system, patterns of software (and its features) usage, usage time, user’s behaviour and platform;
• (ii) information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Software (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs).

1.2. We ensure that personal data is only kept for as long as necessary. If the purpose for which the data was collected still exists, it may be archived.

1.3. While providing all the requested data is not mandatory, failure to do so may result in us being unable to provide certain services to you.

2 Uses made of the information

2.1. We use information held about you for the following purposes:

(a) registering, and administrating your account with us;
(b) providing and developing our services, products and software;
(c) presenting content, information and updates on our Software in the most effective manner for you;
(d) processing payment instructions;
(e) responding or taking part in legal proceedings, including but not limited to seeking professional advice from legal or accounting professionals;
(f) complying with applicable laws and regulations; and
(g) communicating with you and responding to your questions or requests;

3 Disclosure of your information

3.1. We will keep personal data that we hold confidential but you acknowledge and agree that for the purpose of providing our software and services to you, we may provide information, on a need-to-know basis, to:

(a) any member of our company;
(b) personnel, agents, advisers, auditors, contractors, financial institutions, and other third-party information technology, data management service providers and related entities in connection with our operations or services;
(c) persons under a duty of confidentiality to us for the purpose of seeking professional advice;
(d) persons to whom we are required to make disclosure under applicable laws and regulations in any part of the world; or
(e) actual or proposed transferees of our operations (or a substantial part thereof) in any part of the world.

4 Third-party software

4.1. Occasionally, our Software or communication with you may include links to third-party software which we have no control over. We do not endorse nor will we be held responsible for any linked third-party software. If you decide to follow a link to any of these software, please be aware that they have their own policies and practices. We advise you to read their privacy policies and terms to understand your rights and how the use of such software may affect you. We shall not be held responsible or liable for any practices or content of third-party software.

5 Security

5.1. All information you provide to us will be stored on our secure servers which may be located in any parts of the world, unless explicitly agreed to.

5.2. Any payment transactions will be encrypted using TLS/SSL technology.

5.3. Where we have given you (or where you have chosen) a password or access key that enables you to access certain parts of the Software, you are responsible for keeping this password or access key confidential.

5.4. We restrict access to personal information to our employees, authorized service providers and contractors on a strictly need-to-know basis and ensure that those persons are subject to contractual confidentiality obligations.

5.5. Periodically, we will evaluate our procedures for collecting, storing, and processing personal information in order to prevent unauthorized access, processing, or usage, and to ensure adherence to relevant privacy laws and regulations.

5.6. You acknowledge and agree that the transmission of information over the Internet will not be completely secure. Although we will do our best in implementing reasonably suitable measures to protect your personal data, we cannot guarantee the security of your data transmitted to or through our Software;

6 Payment

6.1. We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

6.2. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI- DSS requirements help ensure the secure handling of payment information.

7 Your rights

7.1. You have the right to:
(a) check with us whether we hold personal data about you;
(b) access any personal data we hold about you;
(c) require us to correct, rectify, and delete your personal data we hold about you; and
(d) to revoke any consent which you have given for the processing of your personal data.

7.2. Any request under this Section 7.1 can be made by writing to us at team@voltade.com and may be subject to a small administrative fee to meet our cost in processing your request.

8 Changes to privacy policy

8.1. We may amend this policy from time to time by posting the updated policy on our Software. By continuing to use our Software after the changes come into effect, it means that you agree to be bound by the revised policy.

9 Contact

9.1. If you have any questions, comments or requests regarding personal data, please send us an email at team@voltade.com.

Last Revised: April 11, 2023