# Zentail and Volty > Shoppers ask on Instagram or web chat whether a variant is in stock, and Volty reads available units in Zentail, while buyers ask it for SKUs running low. Marketplace buyers ask on Instagram or web chat whether a variant is in stock, and Volty checks your Zentail catalog first and routes shipping questions to fulfilment. Talk to Volty · Free trial Updated 2 Nov 2026 ## Is the gray one in stock Jess wants two heather gray throws. Volty checks the variant's available units first. JA jess.alvarez Instagram · Customer Do you have the Ridge throw blanket in gray? Need 2 Checked Zentail · Ridge throw · Heather gray · 37 available Volty Yes! The Ridge throw in heather gray is in stock. Ridge throw blanket Heather gray · 50 x 60 in $68 Zentail product Ridge throw blanket In stock SKU RDG-THR-GRY Available 37 Price $68 Listed on Website, Amazon, Walmart Variant stock read with your Zentail seller token ## What Volty does with Zentail Zentail is the multichannel listing and marketplace management software e-commerce sellers use to run their catalog and orders across marketplaces. Our team connects your Zentail account to Volty with a seller API token an Account Admin generates, and the stock and catalog data it can reach is agreed with you. Buyers ask about stock on your web chat or Instagram and Volty answers from Zentail, and order questions go to your team with the details filled in. - Stock before a promise · Volty checks the units available for the exact variant before it says an item can ship. - Order questions routed · A buyer asking about a shipment is passed to fulfilment with the order number already in the thread. - Product details from the listing · Color, size and material come from the product in your Zentail catalog. - Team asks Volty · The ops lead asks which SKUs dropped under a threshold before placing a purchase order. Connects with Zentail Seller API, admin-generated token Volty reads Catalog and stock, as agreed Volty can change Nothing in Zentail Setup A custom build by our team Category Retail & POS The stock count Volty checks before it tells a buyer yes. ### Running low before the weekend Brian is planning the week's purchase orders and asks Volty for SKUs under 20 units. Ops team Volty · Team chat B Brian Which SKUs are under 20 units right now? Checked Zentail · 4 SKUs under 20 available VoltyAPP Four SKUs are under 20: Ridge throw in rust (8), Canyon pillow cover in sand (12), Mesa runner 8 ft (15) and Ridge throw in ivory (19). ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Back in stock - When · Every morning · Runs at 7am - Step 1 · Reads items back in stock · Variants restocked overnight - Step 2 · Tells customers who asked · A back-in-stock template to buyers who asked - Step 3 · Answers the replies · Sends the product link on request A shipping question on Instagram, passed to the fulfilment team with the order number. ## How Volty connects to Zentail Zentail separates partner apps, which use OAuth, from sellers scripting their own account, which use a token from account settings. Volty connects as the second kind, through a custom connection our team builds for you. - 01 · Generate a token · An Account Admin opens Account Settings, then API Access, and clicks Generate New Token. Label it Volty. - 02 · Share it with our team · The seller token carries one broad scope, so we agree which reads Volty uses. - 03 · Approve the connection · A Volty admin approves it once before Volty reads your catalog. - 04 · Set the tools · Each one is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find a catalog product · Reads - Read units available by variant · Reads - Read a stock report · Reads Reading tools can be turned on straight away. Anything that changes Zentail starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### What kind of Zentail access does Volty need? A seller API token. An Account Admin goes to Account Settings, then API Access, and clicks Generate New Token, and can label it for reference. Zentail's partner OAuth apps are a different route that Volty does not use. Our team builds the custom connection with the token and an admin approves it in Volty. ### Does Volty change our listings or quantities in Zentail? No. Volty reads catalog and stock to answer buyers and your ops team. Listings, prices and quantities stay managed in Zentail and pushed to your channels as they are today. Order and shipping questions are passed to your fulfilment staff with the order number. ### Can Volty tell buyers when a sold-out variant is back? Yes. A morning automation checks the variants buyers asked about, and when units are available again it sends each buyer an approved WhatsApp template with the product. Buyers who reply get answers from the same catalog data. ### How much does it cost to connect Zentail with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopify E-commerce - Order Desk Retail & POS - Fulfil.io Retail & POS - Instagram DM Messaging channels - Web chat Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Retail & POS](https://voltade.com/integrations?category=retail) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [Order DeskRetail & POS](https://voltade.com/integrations/order-desk) - [Fulfil.ioRetail & POS](https://voltade.com/integrations/fulfil-io) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [All integrations](https://voltade.com/integrations)