# YonYou and Volty > Customers ask where their order is and Volty answers from YonYou. Volty answers order and stock questions from YonYou on WhatsApp and email. Talk to Volty · Sandbox Trial Updated Nov 2, 2026 ## A part-shipped order A distributor asks about an order. Volty reads it from YonYou and answers with what has gone out. WS Wong Siew Ling WhatsApp · Customer Hi, can you check our order SO-24117? We only received part of it. Called YonYou · SO-24117 · 1,200 units · 800 shipped · 400 due Nov 14 Volty Hi Siew Ling, 800 of the 1,200 units on SO-24117 shipped on November 3. The remaining 400 are scheduled to ship on November 14. OK thanks. Can we add 200 more to the next shipment? Waiting for approval YonYou sales order change: add 200 units to SO-24117, ship Nov 14 Approve · Edit · Decline YonYou sales order SO-24117 Part shipped Customer Lim Brothers Trading Sdn Bhd Ordered 1,200 units Shipped 800 · Nov 3 Next shipment Nov 14 Read from YonYou during the conversation ## What Volty does with YonYou YonYou is the ERP many manufacturers and distributors in China and Southeast Asia run their orders, stock and finance on. Volty reaches YonYou through a connection you request, because YonYou's open API signs every request with an app secret, which a connection you set up yourself cannot do. Customers ask where their order is and Volty answers from the sales order, and a new order can be proposed for a colleague to approve. - Where is my order · Volty reads the sales order and what has shipped against it. - Stock before a promise · Stock on hand is read from YonYou before Volty quotes a delivery. - Only the customer's own records · A lookup is bound to the verified customer in the conversation. - Changes wait for approval · Any write starts Off, and once on it can wait for a colleague. Connects with YonYou's API, on request Volty reads Chosen by your admin: orders, stock, receivables Volty can change Chosen by your admin, Off by default Setup Request it from Volty's chat Category Industry & regional systems Order and receivable questions answered without opening the ERP. ### A stock question before a quote A buyer asks what can ship this week. Volty reads stock on hand first. AR Arif Rahman Email · Customer Do you have 500 of the M8 stainless brackets ready to ship this week? Called YonYou · M8 stainless bracket · 1,850 on hand · Warehouse 2 Volty Yes, Arif. We have 1,850 M8 stainless brackets on hand, so 500 can ship this week. Shall I ask sales to send you a quotation? ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Dispatch notices - When · Every morning · A scheduled automation - Step 1 · Reads yesterday's shipments · From YonYou - Step 2 · Tells each customer · An approved template - Step 3 · Answers the replies · And brings in sales Stock on hand read from YonYou during the conversation. ## How Volty connects to YonYou Request this connection from Volty's chat or at team@voltade.com. YonYou's open API signs every request with an app secret, which a connection you set up yourself cannot do, so Voltade applies for access with you. Once it is in place, an admin approves the connection once before Volty uses it. - 01 · Request access · From Volty's chat or at team@voltade.com. - 02 · Choose what Volty reads and writes · Orders, stock, receivables, as your YonYou setup allows. - 03 · Approve the connection · An admin approves it once in Volty. - 04 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find customer · Reads - Read sales order · Reads - Read stock on hand · Reads - Read receivables · Reads - Create sales order · Changes Reading tools can be turned on straight away. Anything that changes YonYou starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to YonYou? Request this connection from Volty's chat or at team@voltade.com. YonYou's open API signs every request with an app secret, which a connection you set up yourself cannot do, so Voltade applies for access with you. Once access is in place, an admin approves the connection once and chooses what Volty reads and writes. ### Can Volty change records in YonYou? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect YonYou with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - NetSuite Accounting & ERP - Odoo Industry & regional systems - Globe3 Industry & regional systems - Custom API Developer & analytics - WhatsApp Business API Messaging channels All integrations ## Start your Sandbox Trial Talk to Volty · Start your Sandbox Trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [Industry & regional systems](https://voltade.com/integrations?category=industry) - [NetSuiteAccounting & ERP](https://voltade.com/integrations/netsuite) - [OdooIndustry & regional systems](https://voltade.com/integrations/odoo) - [Globe3Industry & regional systems](https://voltade.com/integrations/globe3) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)