# X and Volty > Volty reads your mentions on X and sums them up for your social team. Volty reads mentions and posts about you on X and sums them up for your social team, while customers who need help move to WhatsApp. Talk to Volty · Free trial Updated 2 Nov 2026 ## An outage morning The social team asks Volty what people are posting. Volty reads the mentions. Social team Volty · Team chat J Jess What are people saying about us on X since 7am? Read mentions on X · 38 mentions since 7:00 am VoltyAPP Most are about mobile data dropping downtown and in Midtown from about 7:30 am. A few ask whether there's an outage notice, and two are about billing. Mentions on X Since 7:00 am Mostly mobile data Mobile data, downtown 26 posts Asking for a notice 8 posts Billing 2 posts Other 2 posts Read from X when the team asked ## What Volty does with X (Twitter) X is where customers post first when something stops working. We connect your X account to your workspace, and Volty reads the mentions and posts about you, so the social team gets a summary instead of a scroll. When someone needs help with their own account, the reply can point them to WhatsApp, where Volty and your team take it privately. - Mentions in a summary · What people are saying, grouped by topic. - Search what's said · Staff ask Volty about a topic and get the posts behind it. - Private help on WhatsApp · Account problems move off the public timeline. - Posting is opt-in · Replies on X are Off until an admin turns them on. Connects with Your X account, connected by our team Volty reads Mentions, posts and search Volty can change Posts replies, when turned on Setup Set up by our team Category Social media The social desk sees what people are saying in one line. ### From a post to WhatsApp A customer who posted on X writes in. Volty collects the details and brings in a colleague. CM Carlos Mendez WhatsApp · Customer I posted on X already. My mobile data has been down since this morning in Midtown. Volty Sorry about this, Carlos. We're seeing reports from Midtown and the network team is on it. Could you share your mobile number so a colleague can check your line? (555) 214-3087 Arif Thanks Carlos, Arif here. Your line is fine, it's the Midtown cell. We expect it back by 11am and I'll message you when it is. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Hourly mention summary - When · Every hour · A scheduled automation - Step 1 · Reads new mentions · Of your account - Step 2 · Summarises them · For the social team - Step 3 · Help moves private · When a customer writes in A public complaint, moved to a private chat. ## How Volty connects to X (Twitter) We connect your X account to your workspace, and an admin picks the tools Volty may use. - 01 · Ask us to connect X · With the account Volty should read. - 02 · Turn on the reads · Mentions, search and posts. - 03 · Leave posting Off · Or turn it on, with approval. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Read mentions · Reads - Search recent posts · Reads - Read a post · Reads - Post a reply · Changes Reading tools can be turned on straight away. Anything that changes X (Twitter) starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How is X connected? We connect your X account to your workspace, and an admin picks the tools Volty may use. Reading mentions and search can go on, and posting stays Off until an admin turns it on. ### How much does it cost to connect X with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Facebook Pages Social media - LinkedIn Social media - Reddit Social media - YouTube Social media - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Social media](https://voltade.com/integrations?category=social) - [Facebook PagesSocial media](https://voltade.com/integrations/facebook-pages) - [LinkedInSocial media](https://voltade.com/integrations/linkedin) - [RedditSocial media](https://voltade.com/integrations/reddit) - [YouTubeSocial media](https://voltade.com/integrations/youtube) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)