# Web chat and Volty > Volty answers visitors in a chat panel on your website from your own pages and files, and your team can step into any conversation. A chat panel on your own website, answered by Volty from your pages and files, with your team able to step in and the conversation able to carry on in WhatsApp or email. Talk to Volty · Free trial Updated 2 Nov 2026 ## A renovation question on the website Volty answers from the studio's own pages, then moves the visitor to WhatsApp for the consultation. M Megan Web chat · Website visitor Hi, roughly how much is a kitchen renovation for a two-bedroom apartment? Searched your website · Kitchens page · Apartment packages from $22,500 Volty Hi Megan! Our apartment kitchen packages start from $22,500, including cabinets, countertop and installation. The final price depends on layout and materials, which a designer confirms at a free consultation. Can I book that consultation? Volty Of course. Shall we continue on WhatsApp? A designer will message you there to pick a time, and you can send photos of your kitchen. Web chat visitor Megan Continues on WhatsApp Page Kitchens Asked about Two-bedroom apartment kitchen Next step Free consultation Inbox Website Shown to staff beside the chat ## What Volty does with Web chat Web chat is a chat panel on your own website, opened from a launcher on every page. Volty answers visitors there from your site, your files and your instructions, and a colleague can step into the same conversation at any time. When a visitor wants to carry on later, Volty offers the channels you picked, WhatsApp or email, so the conversation continues there. - Answers from your site · Prices, services and policies, read from the pages you publish. - Only a name to start · Visitors type a name and start chatting, with no form to fill in. - Staff step in · A colleague can join the chat from the inbox whenever they want. - Carries on elsewhere · Volty offers WhatsApp or email, whichever channels you allow. Connects with A snippet on your website Volty reads Your website, synced files and instructions Volty can change Replies in the chat, or drafts for staff Setup A few minutes Category Messaging channels One inbox for the website, WhatsApp and Instagram. ### A designer steps in The question needs a person, so Volty says so and a colleague joins the chat. WV Website visitor Web chat · Website visitor Can you match the terrazzo in my living room to a new bathroom? Volty That depends on the exact terrazzo, so I've asked one of our designers to join. They'll be with you in a moment. Farah Hi, Farah here. Could you send a photo of the floor in daylight? We carry three terrazzo suppliers and can usually get close. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Website visitor to consultation - When · A visitor opens the chat · On any page - Step 1 · Volty answers · From your pages and files - Step 2 · Moves to WhatsApp · When the visitor agrees - Step 3 · The team picks it up · In the same inbox Visitors get an answer on the page they are reading. ## How Volty connects to Web chat An admin creates a web chat channel on the Channels page and adds the snippet it gives to the website. - 01 · Create the channel · On the Channels page in Volty. - 02 · Add the snippet · Once, to every page of your site. - 03 · Pick the handoff channels · WhatsApp, email, or both. - 04 · Choose how Volty replies · Off, drafts for staff, or live. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Search your website · Reads - Search synced files · Reads - Reply in the chat · Changes - Offer WhatsApp or email · Changes Reading tools can be turned on straight away. Anything that changes Web chat starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### What does a visitor need to start a web chat? Only a name. The visitor types a name and starts chatting, with no form to fill in. When they want to carry on later, Volty offers WhatsApp or email, whichever channels the admin allowed. ### Can my team reply in the web chat? Yes. Web chat conversations land in a Volty inbox like WhatsApp ones, and a colleague can step into any of them. An admin chooses whether Volty replies live, saves drafts for staff, or stays off. ### How much does it cost to connect web chat with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Your website Docs & knowledge - WhatsApp Business API Messaging channels - Instagram DM Messaging channels - Wix Website builders - WordPress Website builders All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Messaging channels](https://voltade.com/integrations?category=messaging) - [Your websiteDocs & knowledge](https://voltade.com/integrations/your-website) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [WixWebsite builders](https://voltade.com/integrations/wix) - [WordPressWebsite builders](https://voltade.com/integrations/wordpress) - [All integrations](https://voltade.com/integrations)