# Updox and Volty > Patients on Messenger, WhatsApp and web chat ask Volty when their next Updox appointment is, and a running-late message becomes a proposed desk note. Practices on Updox answer patients on Messenger, WhatsApp and web chat with their next appointment, and leave logistics notes for the front desk in Updox. Talk to Volty · Free trial Updated 3 Nov 2026 ## Running late for a visit Christine is stuck in traffic. Volty tells her it is fine and proposes a note for the desk. CM Christine Mitchell Messenger · Patient Hi, I'm stuck in traffic and will be about 15 minutes late for my 2pm. Is that ok? Checked Updox · Christine Mitchell · Today 2pm with Dr. Alvarez · Main St office Volty Thanks for letting us know, Christine. I've told the front desk you'll arrive around 2:15 for your appointment with Dr. Alvarez. Waiting for approval Updox note on Christine Mitchell: running about 15 minutes late for 2pm with Dr. Alvarez Approve · Edit · Decline Updox patient Christine Mitchell Today 2:00pm Provider Dr. Miguel Alvarez Office Main St Reminder Confirmed Nov 1 Matched by Verified phone number Matched before any appointment detail is shared ## What Volty does with Updox Updox is a patient communication platform for texting, fax, video visits and reminders. Patients still write on Facebook Messenger, WhatsApp and your web chat, where Updox does not reach. Volty answers there with the patient's next appointment, and when a patient is running late, needs to cancel or wants a call back about a booking, it proposes a note in Updox so the staff who live in Updox see it. - Next appointment on request · A patient who lost the reminder hears the day, time, doctor and office. - Logistics notes for the desk · Running late, a cancellation or a callback about a booking becomes an Updox note. - Health details stay off Messenger · If a patient starts describing how they feel, Volty says it cannot discuss health details and offers to book a visit or have the desk call. - Notes are a switch · Writing a note starts Off and can wait for staff. Connects with Updox partner API Volty reads Patients and upcoming appointments Volty can change Front-desk notes, once switched on Setup The Volty team arranges it with Updox and your office Category Clinics & healthcare Christine's late arrival shows up for the desk in Updox. ### When is my next visit Jamal lost the reminder text. JW Jamal Washington WhatsApp · Patient I lost the reminder, when is my next appointment? Checked Updox · Jamal Washington · Thu Nov 12, 8:45am with Dr. Alvarez Volty Hi Jamal, your next appointment is Thursday, November 12 at 8:45am with Dr. Alvarez at the Main St office. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. A message from Messenger - When · Patient writes · Messenger or WhatsApp - Step 1 · Appointment looked up · For the matched patient - Step 2 · Reply sent · Or the desk is brought in - Step 3 · Note proposed · A colleague approves Jamal gets his Thursday time back in seconds. ## How Volty connects to Updox Updox offers its API to partners, and lists webhooks for patient management, reminders, secure conversations, faxing and more. Access for your practice is arranged through Updox's partner program, and our team scopes it to patients, appointments and front-desk notes. - 01 · Arrange Updox partner access · Our team and your practice request API access with Updox. - 02 · Agree the scope · Patient contact details, upcoming appointments and front-desk notes. - 03 · Approve in Volty · Your admin approves the custom connection. - 04 · Set the note tool · Off, Check with staff, or On. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find an Updox patient · Reads - Next appointment details · Reads - Leave an Updox note for the desk · Changes Reading tools can be turned on straight away. Anything that changes Updox starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Is Volty a replacement for Updox texting? No. Your reminders, faxes, video visits and secure texts keep running in Updox. Volty covers Messenger, WhatsApp, Instagram and your web chat for appointment questions, and puts a late arrival or a callback request into an Updox note so the desk works from one place. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA. ### How is Updox access arranged? Updox makes its API available to partners, with webhooks for patient management, reminders, secure conversations and faxing. Our team arranges access with Updox for your practice, builds a custom connection scoped to patients, appointments and front-desk notes, and your admin approves it in Volty. ### Will a note appear in Updox without anyone checking it? Only if you choose that. The note tool starts Off. Set to Check with staff, each note waits for a colleague in Volty; set to On, Volty writes it straight away. Many practices start with Check with staff for the first weeks. ### How much does it cost to connect Updox with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Spruce Health Clinics & healthcare - NexHealth Clinics & healthcare - Facebook Messenger Messaging channels - WhatsApp Business API Messaging channels - Web chat Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Clinics & healthcare](https://voltade.com/integrations?category=clinics) - [Spruce HealthClinics & healthcare](https://voltade.com/integrations/spruce-health) - [NexHealthClinics & healthcare](https://voltade.com/integrations/nexhealth) - [Facebook MessengerMessaging channels](https://voltade.com/integrations/meta-messenger) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [All integrations](https://voltade.com/integrations)