# UISP (Ubiquiti UCRM) and Volty > Wireless internet subscribers ask on WhatsApp what they owe, and staff ask Volty which clients a tower outage hit, read from UISP clients and site status. WISP subscribers ask what they owe or whether their tower is down, and Volty answers from the UISP CRM client record and the site's status. Talk to Volty · Free trial Updated 2 Nov 2026 ## A bill question Ashley wants this month's amount and due date. AD Ashley Dawson WhatsApp · Subscriber Hi, how much do I owe and when is it due? Called UISP · Client 4410 · Balance $59.99 · Due Nov 10 Volty Hi Ashley, your balance is $59.99 for November and it is due on November 10. Your October invoice is paid. UISP client Ashley Dawson Active Service Wireless 100 · $59.99/mo Site Ridgeview tower Balance $59.99 · due Nov 10 Matched by Verified phone number UISP CRM client, matched by phone ## What Volty does with UISP (Ubiquiti UCRM) UISP is Ubiquiti's ISP management suite, joining network management with a CRM for clients and billing. Volty reads the CRM with an app key and site status with a Network token. A subscriber asks what is due and gets the balance and date, someone offline on Oak Street hears the site is down, and your support lead asks Volty how many clients sit on a tower. - Balance and due date · Read from the UISP CRM client record. - Is the tower down · The serving site's status is checked before Volty replies. - Read keys by default · The CRM app key is created as read unless writes are agreed. - Outage counts for staff · Support asks how many clients a site serves and who wrote in. Connects with UISP CRM API and Network API Volty reads Clients, services, invoices, site status Volty can change Support tickets, Off at first Setup Our team, with keys from both sides Category Industry & regional systems Site status read before Volty replies to an outage report. ### Which clients are affected Jamal checks the Ridgeview tower after a morning outage. Jamal Pierce Volty · Team chat C Colleague Is the Ridgeview tower back up, and how many clients are on it? Called UISP · Ridgeview tower · Online since 9:42 am · 138 clients VoltyAPP Ridgeview tower has been back online since 9:42 am. It serves 138 clients, and 6 of them messaged us during the outage. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Payment reminders - When · Three days before due · Volty's schedule - Step 1 · Invoices coming due · From the UISP CRM - Step 2 · A reminder per client · On your approved template - Step 3 · Payment questions · Billing takes disputes Balances and due dates answered from the client record. ## How Volty connects to UISP (Ubiquiti UCRM) UISP splits access between its CRM and its Network side, each with its own key. Our team builds Volty's connection with both and your admin approves it before subscribers are answered. - 01 · Create a CRM app key · In UISP CRM, open System, Security, App keys and add a key. Set the type to read unless writes are agreed. - 02 · Create a Network token · On the Network side, for site status. Since UISP 2.4.220 the two keys are separate. - 03 · Agree the reads · Clients, services, invoices and site status, plus whether tickets are created. - 04 · Approve and switch · Your admin approves the connection. Ticket creation starts Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match client by phone · Reads - Read balance and invoices · Reads - Check serving site · Reads - Open CRM ticket · Changes Reading tools can be turned on straight away. Anything that changes UISP (Ubiquiti UCRM) starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Which UISP key does Volty need, CRM or Network? Usually both. Since UISP 2.4.220 the CRM and Network sides use separate keys. The CRM app key is created under CRM, System, Security, App keys, with its type set to read unless writes are agreed. Site status comes from a Network API token. ### Can Volty tell subscribers there is an outage? Yes. When a subscriber says they are offline, Volty checks the site that serves them. If the site is down, it says so and gives the time it went offline, so your support line is not flooded with the same question. ### Can Volty suspend or unsuspend a service? Only if you agree to that tool, and it would start Off. Most ISPs keep suspension rules in UISP's own billing settings and use Volty to answer balance questions and remind subscribers before a due date. ### How much does it cost to connect UISP (Ubiquiti UCRM) with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Sonar Industry & regional systems - Blesta Industry & regional systems - WhatsApp Business API Messaging channels - Web chat Messaging channels - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Industry & regional systems](https://voltade.com/integrations?category=industry) - [SonarIndustry & regional systems](https://voltade.com/integrations/sonar) - [BlestaIndustry & regional systems](https://voltade.com/integrations/blesta) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [All integrations](https://voltade.com/integrations)