# SurveyMonkey and Volty > Volty surfaces low SurveyMonkey scores to your team and follows up guests on WhatsApp. Volty finds the low scores in your SurveyMonkey responses, brings them to the right team, and reads what a guest wrote when they follow up. Talk to Volty · Free trial Updated 2 Nov 2026 ## A guest follows up Volty reads the guest's survey response, answers, and brings in guest relations. ES Elaine Simmons WhatsApp · Guest Hi, I filled in your survey after my stay. The room next to the elevator was very noisy and nobody moved me. Looked up SurveyMonkey · Post-stay survey · Elaine Simmons · 2 of 5 · Room noise Volty I'm sorry, Elaine. Thank you for telling us in the survey. I've passed this to Holly, our guest relations manager, and she'll call you today. Holly Hi Elaine, I'm reading your feedback now and will call you within the hour. SurveyMonkey response Elaine Simmons 2 of 5 Survey Post-stay Stay 27 to 29 Oct Room 1204 Comment Noise from the elevator Read from SurveyMonkey during the conversation ## What Volty does with SurveyMonkey SurveyMonkey runs the feedback surveys many hotels and service businesses send after a visit. Volty connects to SurveyMonkey with one sign-in and reads surveys and their responses. It can find the low scores each morning and bring them to guest relations, and staff can ask Volty about recent feedback in Volty's team chat. - Low scores surfaced · A scheduled automation finds the low scores and tells the right team. - Context in the reply · When a guest writes in, Volty can read what they said in the survey. - Questions from staff · Colleagues ask Volty what guests said this week. - Read only · Volty reads surveys and responses and changes nothing in SurveyMonkey. Connects with One SurveyMonkey sign-in Volty reads Surveys and responses Volty can change Nothing in SurveyMonkey Setup A few minutes Category Forms & surveys Low scores reach guest relations the same day. ### A colleague asks The front office manager asks Volty about the week's feedback. Front office Volty · Team chat R Raymond What are guests complaining about most this week? Read SurveyMonkey · Post-stay survey · 46 responses this week VoltyAPP Noise came up most, in 7 comments, mostly about rooms beside the elevators on floors 11 and 12. Breakfast queues came next, in 4 comments, all on the weekend. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Low score to follow-up - When · Every morning · A scheduled automation - Step 1 · Finds scores of 2 or below · From yesterday's responses - Step 2 · Tells guest relations · With the guest's comment - Step 3 · Follows up the guest · An approved template A guest who wrote a low score hears back. ## How Volty connects to SurveyMonkey An admin signs in to SurveyMonkey from the Sources page and turns on the tools Volty may use. - 01 · Sign in to SurveyMonkey · With the account that owns the surveys. - 02 · Turn on the reads · Surveys and responses. - 03 · Add the morning check, optionally · A scheduled automation for low scores. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - List surveys · Reads - Read responses · Reads - Read a response · Reads Reading tools can be turned on straight away. Anything that changes SurveyMonkey starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does Volty change anything in SurveyMonkey? No. Volty reads surveys and responses, and the follow-up happens on your channels. ### How much does it cost to connect SurveyMonkey with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Typeform Forms & surveys - Google Forms Forms & surveys - Tally Forms & surveys - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? 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Here's what it means for your business, 8 October 2026 ## Links - [Forms & surveys](https://voltade.com/integrations?category=forms) - [TypeformForms & surveys](https://voltade.com/integrations/typeform) - [Google FormsForms & surveys](https://voltade.com/integrations/google-forms) - [TallyForms & surveys](https://voltade.com/integrations/tally) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)