# Stripe and Volty > Volty answers subscription and invoice questions from Stripe and sends payment links for declined cards, with approval. Volty answers billing questions from the customer's Stripe subscription, invoices and payments, and creates payment links and refunds when you allow it. Talk to Volty · Free trial Updated 2 Nov 2026 ## Why was I charged Volty reads the customer's subscription before it explains the charge. NH Nina Harper Web chat · Customer Why was I charged $588 today? I thought we were on the monthly plan. Looked up Stripe · Harper Design Co · Annual plan · Renewed 1 Nov · $588.00 Volty Hi Nina, your workspace moved to the annual plan on 1 November last year, so today's $588.00 is the yearly renewal. If you'd rather go back to monthly, I can ask our billing team to switch you and refund the difference. Stripe customer Harper Design Co Annual plan Last payment $588.00 · 1 Nov Card Visa ending 4417 Next renewal 1 Nov 2027 Matched by Verified email Read from Stripe during the conversation ## What Volty does with Stripe Stripe takes the online payments, subscriptions and invoices for many software and online businesses. Volty connects to Stripe with one sign-in. It can find the verified customer and read their subscription, invoices and payments, so a billing question is answered from the account. When you allow it, Volty can create a payment link or a refund for a colleague to approve. - Billing answers · Plan, renewal date and last invoice for the verified customer. - Declined cards · Volty says which invoice failed and sends a new payment link. - Questions from finance · Staff ask Volty about a customer's payments in the team chat in Volty. - Money moves with approval · Refunds and payment links start Off and can wait for a colleague. Connects with One Stripe sign-in Volty reads Customers, subscriptions, invoices, payments Volty can change Payment links and refunds, when turned on Setup A few minutes Category Payments Subscriptions and invoices read before Volty replies. ### A declined card Volty finds the failed invoice and proposes a new payment link. LG Lydia Grant WhatsApp · Customer My card was declined. How do I pay this month's invoice? Looked up Stripe · INV-2026-1043 · $49.00 · Payment failed 30 Oct Waiting for approval New Stripe payment link: INV-2026-1043, $49.00 Approve · Edit · Decline Volty Hi Lydia, the payment for invoice INV-2026-1043 ($49.00) failed on 30 October. Here is a secure link to pay it with another card. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Failed payment follow-up - When · Every morning · A scheduled automation - Step 1 · Finds failed payments · From Stripe - Step 2 · Sends a reminder · An approved template - Step 3 · Answers the replies · And sends a new payment link A new payment link when a card is declined. ## How Volty connects to Stripe An admin signs in to Stripe from the Sources page and picks the tools Volty may use. - 01 · Sign in to Stripe · With the account Volty should read. - 02 · Turn on the reads · Customers, subscriptions, invoices and payments. - 03 · Choose the writes · Payment links and refunds start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find customer · Reads - Read subscription · Reads - List invoices and payments · Reads - Create payment link · Changes - Refund a payment · Changes Reading tools can be turned on straight away. Anything that changes Stripe starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Can Volty change records in Stripe? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### What can Volty see in Stripe? What the account that connected it can see. In a customer conversation Volty looks up only the customer the conversation has verified. ### How much does it cost to connect Stripe with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Xero Accounting & ERP - QuickBooks Accounting & ERP - PayPal Payments - Square E-commerce - HubSpot CRM & sales All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Payments](https://voltade.com/integrations?category=payments) - [XeroAccounting & ERP](https://voltade.com/integrations/xero) - [QuickBooksAccounting & ERP](https://voltade.com/integrations/quickbooks) - [PayPalPayments](https://voltade.com/integrations/paypal) - [SquareE-commerce](https://voltade.com/integrations/square) - [HubSpotCRM & sales](https://voltade.com/integrations/hubspot) - [All integrations](https://voltade.com/integrations)