# Square and Volty > Volty answers from your Square catalogue, checks payments and proposes refunds for approval, on WhatsApp and Instagram. Volty answers menu and price questions from your Square catalogue and checks payments when a customer asks, with refunds approved by your team. Talk to Volty · Free trial Updated 2 Nov 2026 ## Charged twice Volty finds both payments in Square and proposes the refund. DL David Lee WhatsApp · Customer Hi, I think I was charged twice for my latte at the Fulton Street kiosk this morning. $6.50 both times, card ending 4417. Looked up Square · Fulton Street · 2 payments of $6.50 · card ending 4417 Volty Sorry about that, David. I can see two payments of $6.50 a minute apart this morning. I've asked the team to refund the second one. Waiting for approval Square refund: $6.50, card ending 4417, Mon 3 Nov 8:13am Approve · Edit · Decline Google Sheets Square payments · Fulton Street · Mon 3 Nov | | Time | Item | Amount | Card | | --- | --- | --- | --- | --- | | 2 | 8:09am | Flat white | $5.50 | ···· 2290 | | 3 | 8:12am | Latte | $6.50 | ···· 4417 | | 4 | 8:13am | Latte | $6.50 | ···· 4417 | | 5 | 8:15am | Americano | $4.80 | ···· 8051 | Row 4 added by Volty ## What Volty does with Square Square is a point of sale that takes payments and holds a business's item catalogue, and for many businesses their bookings too. Volty connects to Square with one sign-in. It can read the catalogue to answer menu and price questions, and read payments when a customer asks whether they were charged twice. A refund waits for a colleague to approve it. - Menu from the catalogue · Items, options and prices read from Square. - Payment checks · Volty finds the payment and tells the customer what it shows. - Bookings · Upcoming bookings read from Square, for businesses that take them. - Refunds wait for you · Anything that moves money starts Off and can need approval. Connects with One Square sign-in Volty reads Catalogue, payments, bookings Volty can change Refunds and bookings, when turned on Setup A few minutes Category E-commerce Menu, prices and payments read from Square. ### An oat milk question A customer asks about the menu, and Volty reads the catalogue. BD ben.drinks.coffee Instagram · Customer Do you have oat milk? How much is an oat flat white? Looked up Square · Flat white $5.50 · Oat milk +$0.80 Volty Yes, oat milk is $0.80 extra, so an oat flat white is $6.30. Both kiosks open at 7:30am on weekdays. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. A double charge to a refund - When · A customer reports a charge · With the time and card - Step 1 · Volty finds the payments · From Square - Step 2 · Proposes the refund · A colleague approves it - Step 3 · Tells the customer · Once it is done Payment questions answered from the payment itself. ## How Volty connects to Square An admin signs in to Square from the Sources page and picks the tools Volty may use. - 01 · Sign in to Square · With the account that runs your locations. - 02 · Turn on the reads · Catalogue, payments and bookings. - 03 · Choose the writes · Refunds and bookings start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Search catalogue · Reads - List payments · Reads - Read bookings · Reads - Refund a payment · Changes - Create booking · Changes Reading tools can be turned on straight away. Anything that changes Square starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Can Volty change records in Square? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Square with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Stripe Payments - Shopify E-commerce - Xero Accounting & ERP - Instagram DM Messaging channels - Google Sheets Spreadsheets & databases All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [E-commerce](https://voltade.com/integrations?category=ecommerce) - [StripePayments](https://voltade.com/integrations/stripe) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [XeroAccounting & ERP](https://voltade.com/integrations/xero) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [Google SheetsSpreadsheets & databases](https://voltade.com/integrations/google-sheets) - [All integrations](https://voltade.com/integrations)