# Spruce Health and Volty > When families write by WhatsApp, email or web chat about a visit time, Volty finds their care team and pages the right coordinator in Spruce Health. Families who never open the Spruce app ask about visit times and office hours on WhatsApp, email or web chat; Volty answers and pages the right coordinator in Spruce Health. Talk to Volty · Free trial Updated 3 Nov 2026 ## A visit time on Saturday Rachel wants Saturday's caregiver visit later. Volty finds Ruth's contact and pages Tanya inside Spruce. RC Rachel Cohen Gmail · Family Hello, could Mom's caregiver come at 11 on Saturday instead of 9? We have a family brunch first. Checked Spruce · Ruth Cohen · Care team: Westside · Coordinator: Tanya Brooks Volty Thanks, Rachel. I've passed this to Tanya Brooks, who coordinates your mother's visits. She'll confirm the new time with you by Friday afternoon. Waiting for approval Spruce internal note on Ruth Cohen: daughter Rachel asks to move Sat visit from 9am to 11am Approve · Edit · Decline Spruce contact Ruth Cohen Westside care team Coordinator Tanya Brooks Family contact Rachel Cohen, daughter Preferred contact Email Matched by Verified email address Fields Volty can see are set with your Spruce admin ## What Volty does with Spruce Health Spruce Health is a calls, texts and secure messaging platform for medical practices and care teams. Some families never use the Spruce app and write to you on WhatsApp, Gmail or your website instead. Volty answers the scheduling and front-desk part of those messages: visit times, office hours, directions, what to bring. It finds the person's contact in Spruce and posts an internal message that pages the right coordinator, so a time change or a request to call back is waiting when your team opens Spruce. Care questions stay with your clinicians, in Spruce. - Contact found by phone or email · Volty searches Spruce contacts with the number or address the family wrote from. - Coordinator paged in Spruce · A time change or callback request lands as an internal message to the named teammate. - Care questions go to a person · If a family starts describing health details, Volty says it cannot discuss them and asks a coordinator to call back. - Posting is a switch · The internal message tool starts Off; set it to Check with staff to review each one. Connects with Spruce API token, requested by your organization Volty reads Contacts and their care team Volty can change Internal messages that page a coordinator Setup Configured with you by the Volty team Category Clinics & healthcare The Westside team sees each visit request inside Spruce the next morning. ### What came in overnight Tanya catches up on the overnight family messages before her first call. Care coordinators Volty · Team chat TB Tanya Brooks Anything from Westside families since last night? VoltyAPP Two. Rachel Cohen asked to move Saturday's visit to 11am, and I left a note on her mother's contact in Spruce. James Walker asked about Saturday office hours, which I sent him. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. From a web chat to Spruce - When · 11pm message · A relative on your site - Step 1 · Contact search · Matched by phone or email - Step 2 · Reply sent · Hours, times, directions - Step 3 · Internal message · Pages the coordinator A son gets the Saturday office hours by email within a minute. ## How Volty connects to Spruce Health Spruce gives API and webhook access to organizations that request it through Spruce's developer form. With that access, Volty can search contacts and post internal messages, and Spruce signs each webhook it sends with an X-Spruce-Signature header. - 01 · Request Spruce API access · Your organization applies on Spruce's developer site and receives an API token. - 02 · Keep it to contacts · Contacts, care team names and internal messages. Patient conversations and records stay with your staff. - 03 · Approve in Volty · Our team adds the token to a custom connection, and your admin approves it once. - 04 · Decide on posting · Internal messages can run On, wait in Check with staff, or stay Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Search Spruce contacts · Reads - See a contact's care team · Reads - Post an internal message that pages staff · Changes Reading tools can be turned on straight away. Anything that changes Spruce Health starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does Volty replace Spruce for patient messaging? No. Your team keeps calling, texting and secure messaging in Spruce, and every care conversation stays there. Volty covers the channels Spruce does not, such as WhatsApp, Instagram and your web chat, for visit times and front-desk questions. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA. ### Which Spruce access does the connection use? Spruce's API, which an organization requests through the form on Spruce's developer site. With the token Spruce issues, Volty searches contacts, sees the care team on a contact and posts internal messages that can page a teammate. Our team sets the token up as a custom connection and your admin approves it. ### Will Volty send messages to patients from our Spruce numbers? Not in the usual setup. The Spruce API can send from a practice's phone lines, but most practices keep patient-facing Spruce messages with their staff. Volty replies on its own channels and only writes internal messages in Spruce, and that tool starts Off until you turn it on. ### How much does it cost to connect Spruce Health with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Updox Clinics & healthcare - NexHealth Clinics & healthcare - Mon Ami Clinics & healthcare - Gmail Email - Web chat Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Clinics & healthcare](https://voltade.com/integrations?category=clinics) - [UpdoxClinics & healthcare](https://voltade.com/integrations/updox) - [NexHealthClinics & healthcare](https://voltade.com/integrations/nexhealth) - [Mon AmiClinics & healthcare](https://voltade.com/integrations/mon-ami) - [GmailEmail](https://voltade.com/integrations/gmail) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [All integrations](https://voltade.com/integrations)