# Sonar and Volty > Fiber and wireless subscribers ask on WhatsApp about evening dropouts or in web chat why a bill rose, and Volty reads Sonar and proposes a service job. Fiber and wireless subscribers ask why a bill went up or report evening dropouts, and Volty reads their Sonar account before proposing a truck roll. Talk to Volty · Free trial Updated 2 Nov 2026 ## A slow connection Gloria's connection drops every evening. GR Gloria Ramirez WhatsApp · Subscriber Our internet keeps dropping every evening for the past three days. Called Sonar · Account 21877 · Fiber 300 · Active · No open jobs Volty Sorry about that, Gloria. Your Fiber 300 account is active with no open jobs, so I've asked our team to book a technician. Thursday afternoon is the next open slot. Waiting for approval Sonar job: service call for account 21877, Thu Nov 5, 1 to 5 pm Approve · Edit · Decline Sonar account Account 21877 Active Subscriber Gloria Ramirez Plan Fiber 300 · $65/mo Balance $0.00 Open jobs None Sonar account 21877 via GraphQL ## What Volty does with Sonar Sonar is a billing and operational support system for internet service providers. Volty queries Sonar's GraphQL API with a personal access token from a user you create for it. A subscriber reporting evening dropouts gets their account checked and a technician job proposed for dispatch, and someone surprised by an $85 bill sees the plan, router rental and late fee itemized. - Bill lines itemized · Volty reads the invoice lines and explains each charge. - Dropouts triaged · The account and its open jobs are checked before a visit is proposed. - A role made for Volty · The token belongs to a user whose role you limit. - Truck rolls confirmed by dispatch · Job creation starts Off and usually runs on review. Connects with Sonar GraphQL API, personal access token Volty reads Accounts, invoice lines, services, jobs Volty can change Job creation, Off until approved Setup Our team with a token you generate Category Industry & regional systems Technician visits proposed for the team to schedule. ### A higher bill Thomas expected $70 and got $85. TR Thomas Reilly Web chat · Subscriber Why is my bill $85 this month? It's usually $70. Called Sonar · Invoice Nov 1 · Internet 500 $70 · Router rental $10 · Late fee $5 Volty Hi Thomas, this month's $85 is your $70 Internet 500 plan, a $10 router rental added on October 12, and a $5 late fee from last month's payment. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Install day reminders - When · The evening before · Volty starts the run - Step 1 · Install jobs for tomorrow · Scheduled in Sonar - Step 2 · Reminder with the window · An approved template - Step 3 · Reschedule requests · Dispatch confirms the new time Bill questions answered from the subscriber's account. ## How Volty connects to Sonar Sonar's API is GraphQL, authenticated with personal access tokens. Our team builds Volty's connection with a token from a user set up just for it, and your admin approves it before subscribers are answered. - 01 · Create a role and a user · Sonar recommends a dedicated user with a narrow role, so a leaked token exposes little. - 02 · Generate the token · Signed in as that user, open the avatar menu, then Personal Access Tokens, and create one named Volty. - 03 · Agree the reads · Accounts, invoices, services and jobs, and whether job creation is allowed. - 04 · Approve and switch · Your admin approves the connection and sets job creation to Check with staff. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match subscriber · Reads - Read invoice lines · Reads - Read services and open jobs · Reads - Create service job · Changes Reading tools can be turned on straight away. Anything that changes Sonar starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### What kind of Sonar access does Volty need? A personal access token for Sonar's GraphQL API. Sonar recommends creating a dedicated user with a narrow role first, then signing in as that user and generating the token from the avatar menu under Personal Access Tokens. Name it Volty so it is easy to revoke. ### Can Volty schedule a technician directly? Volty can propose a job with the account, the issue and the window the subscriber prefers. Creating the job in Sonar is a change, so it starts Off and is usually run with Check with staff so dispatch confirms the time. ### Will Volty explain fees on an invoice? Yes. Volty reads the invoice lines on the subscriber's account, such as the plan, equipment rental and any late fee, and explains the total in plain terms. Disputes and credits go to your billing team. ### How much does it cost to connect Sonar with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - UISP (Ubiquiti UCRM) Industry & regional systems - Blesta Industry & regional systems - WhatsApp Business API Messaging channels - Web chat Messaging channels - Stripe Payments All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Industry & regional systems](https://voltade.com/integrations?category=industry) - [UISP (Ubiquiti UCRM)Industry & regional systems](https://voltade.com/integrations/uisp) - [BlestaIndustry & regional systems](https://voltade.com/integrations/blesta) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [StripePayments](https://voltade.com/integrations/stripe) - [All integrations](https://voltade.com/integrations)