# SkuVault and Volty > Packers ask Volty in team chat which bin holds a SKU, and shoppers in web chat get a restock date from the open purchase order in SkuVault. Warehouses on SkuVault Core let pickers ask Volty which bin holds a SKU, and let shoppers hear a restock date taken from the open purchase order. Talk to Volty · Free trial Updated 2 Nov 2026 ## Which shelf to pick from A packer asks for size 9 trail shoes. Volty lists every SkuVault location holding them. Warehouse team Volty · Team chat L Luis Where do we have the blue trail running shoes in size 9? Checked SkuVault · TRL-BLU-09 · 3 locations · 22 on hand VoltyAPP 22 on hand: 14 in A-12-03, 6 in A-12-04 and 2 in the returns bay. A-12-03 has the most. Google Sheets SkuVault · TRL-BLU-09 | | Location | On hand | Picked today | | --- | --- | --- | --- | | 2 | A-12-03 | 14 | 5 | | 3 | A-12-04 | 6 | 0 | | 4 | Returns bay | 2 | 0 | Row 2 added by Volty ## What Volty does with SkuVault SkuVault Core, now part of Linnworks, tracks stock down to the bin for e-commerce warehouses. Volty reads a SKU's quantity in each location so a picker asking in team chat hears which shelf to walk to. When a shopper on web chat asks about a sold-out size, Volty checks incoming purchase orders and gives the expected date. - Bin-level answers · Location codes like A-12-03 come back with the count in each. - Restock dates from POs · The due date on an open purchase order is what a shopper hears. - SKU or plain words · Ask for TRL-BLU-09 or the blue trail shoes in size 9. - No quantity changes · Volty reads stock. Adjustments stay with your warehouse team. Connects with SkuVault REST API with tenant and user tokens Volty reads Products, quantity by location, purchase orders Volty can change None in this setup Setup Done with you by the Volty team Category Retail & POS Bin counts for one SKU, read while Luis is on the floor. ### Size 10 is sold out A shopper wants a size that is gone. Volty finds the open purchase order and its due date. KT Kevin Tran Web chat · Customer Are the blue trail shoes in size 10 coming back? Checked SkuVault · TRL-BLU-10 · 0 on hand · 48 on PO due Nov 9 Volty Size 10 is sold out right now, but 48 pairs are due in on November 9. They usually go online a day or two after they arrive. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Monday reorder list - When · Monday 8 a.m. · Runs on its own each week - Step 1 · Pulls SKUs under reorder point · With what is already on order - Step 2 · Posts it for the buyer · One line per SKU in team chat - Step 3 · Answers follow-ups · Which vendor, how many in transit A sold-out size gets a restock date from the open purchase order. ## How Volty connects to SkuVault SkuVault's REST API works from two tokens: a tenant token for your account and a user token for the person it acts as. The Volty team sets Volty up with them as a custom connection. - 01 · Pick a SkuVault user for Volty · Tokens come from an active user's login, so a disabled user gets none. A dedicated user keeps Volty's calls apart. - 02 · We request the tenant and user tokens · From SkuVault's getTokens call, kept on Volty's side and never shown to staff. - 03 · Approve it in Volty · A Volty admin signs off once before Volty reads any stock. - 04 · Turn tools on one at a time · Every SkuVault tool has its own switch: On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find SKU · Reads - Read quantity by location · Reads - Read open purchase orders · Reads - Add product note · Changes Reading tools can be turned on straight away. Anything that changes SkuVault starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty get access to SkuVault? SkuVault's API issues a tenant token for the account and a user token for a specific user, in exchange for that user's login. Our team sets Volty up with tokens from a user you choose, ideally one made for Volty, so its calls are separate from your staff. A disabled user cannot get tokens. ### Does Volty change quantities or move stock between bins in SkuVault? No. In this setup Volty reads products, quantities by location and purchase orders. Adjustments, transfers and cycle counts stay with your warehouse team in SkuVault. A product note tool exists and starts Off. ### Will Volty overload SkuVault's API during busy periods? SkuVault throttles every API call, and Volty only calls it when someone asks a stock question or a scheduled run starts. A busy picker channel means more lookups, so the weekly reorder list is built as one run instead of many small ones. ### How much does it cost to connect SkuVault with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Sellercloud Retail & POS - Zenventory Retail & POS - Shopify E-commerce - WooCommerce E-commerce - Web chat Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Retail & POS](https://voltade.com/integrations?category=retail) - [SellercloudRetail & POS](https://voltade.com/integrations/sellercloud) - [ZenventoryRetail & POS](https://voltade.com/integrations/zenventory) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [WooCommerceE-commerce](https://voltade.com/integrations/woocommerce) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [All integrations](https://voltade.com/integrations)