# SiteGiant and Volty > Volty answers where-is-my-parcel and stock questions from SiteGiant. Volty answers order, tracking and stock questions from SiteGiant on WhatsApp and Instagram. Talk to Volty · Free trial Updated Nov 2, 2026 ## A tracking question A customer asks about a parcel. Volty reads the order from SiteGiant. TM Tan Mei Yee WhatsApp · Customer Hi, my order from last week not here yet. Can check? Called SiteGiant · #SG10482 · Shipped Oct 30 · J&T 630012887451 Volty Hi Mei Yee, order #SG10482 shipped on October 30 with J&T, tracking number 630012887451. It is out for delivery in Subang Jaya today. SiteGiant order #SG10482 Shipped Channel Webstore Items 2 · RM 148.00 Courier J&T Express Matched by Verified phone number Read from SiteGiant during the conversation ## What Volty does with SiteGiant SiteGiant is the e-commerce platform many Malaysian sellers use to run their webstore and their Shopee, Lazada and TikTok Shop orders and stock in one place. Volty reads SiteGiant through its API, with what Volty reads and writes chosen by your admin. Volty answers order and tracking questions from the order itself and checks stock before it promises anything. - Where is my parcel · Volty reads the order status and the tracking number. - Stock across channels · One stock count, read from SiteGiant, whichever marketplace the customer bought on. - Only their own orders · A lookup is bound to the verified customer in the conversation. - Changes wait for approval · Any write starts Off, and once on it can wait for a colleague. Connects with SiteGiant's API, with a key or on request Volty reads Chosen by your admin: orders, tracking, stock Volty can change Chosen by your admin, Off by default Setup Your key, or a request if partner access is needed Category Industry & regional systems Orders and stock from every marketplace, read from SiteGiant. ### Stock before an order A customer asks about a color that sells out. Volty checks first. NZ Nadia Zulkifli Instagram · Customer Ada lagi tudung satin warna dusty pink? Called SiteGiant · Satin tudung · Dusty pink · 14 in stock Volty Ada! Tudung satin dusty pink masih ada 14 helai, RM 39.00 sehelai. Nak saya hantar link untuk order? ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Tracking numbers to customers - When · Every afternoon · A scheduled automation - Step 1 · Finds orders shipped today · From SiteGiant - Step 2 · Sends the tracking number · An approved template - Step 3 · Answers the replies · And brings in the team Tracking numbers sent before the customer has to ask. ## How Volty connects to SiteGiant If your SiteGiant account can issue an API key, an admin pastes it into Volty's key card, asks Volty in chat to connect SiteGiant, and approves the lookups once. If SiteGiant gives API access only to its partners, request this connection from Volty's chat or at team@voltade.com. - 01 · Choose what Volty reads and writes · Orders, tracking and stock, as your SiteGiant plan allows. - 02 · Approve the connection · An admin approves it once in Volty. - 03 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find order · Reads - Read tracking · Reads - Read stock · Reads - Add order note · Changes Reading tools can be turned on straight away. Anything that changes SiteGiant starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to SiteGiant? Through SiteGiant's API. If your account can issue an API key, an admin pastes it into Volty's key card and asks Volty in chat to connect it, then approves the lookups once. If SiteGiant gives API access only to its partners, request this connection from Volty's chat or at team@voltade.com. ### Can Volty change records in SiteGiant? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect SiteGiant with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopee E-commerce - Lazada E-commerce - Shopify E-commerce - WooCommerce E-commerce - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [Industry & regional systems](https://voltade.com/integrations?category=industry) - [ShopeeE-commerce](https://voltade.com/integrations/shopee) - [LazadaE-commerce](https://voltade.com/integrations/lazada) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [WooCommerceE-commerce](https://voltade.com/integrations/woocommerce) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)