# Shopmonkey and Volty > Car owners ask on WhatsApp what a brake estimate covers or in web chat if a payment went through, and Volty reads the Shopmonkey work order and invoice. Car owners question a brake estimate or a card payment, and Volty reads the Shopmonkey work order and invoice, then brings in the service writer when needed. Talk to Volty · Free trial Updated 2 Nov 2026 ## An estimate to explain Kevin wants to know what his Camry's brake quote covers. KN Kevin Nguyen WhatsApp · Customer Got the estimate for my Camry. What's included in the $684? Called Shopmonkey · Estimate 2290 · 2017 Toyota Camry · 3 lines · $684.00 Volty Hi Kevin, the $684.00 covers rear brake pads and rotors, a brake fluid flush, and labor. Would you like Tony, your service writer, to call you before you approve it? Yes please Tony Russo Hi Kevin, Tony here. Calling you now. Shopmonkey estimate Estimate 2290 Awaiting approval Vehicle 2017 Toyota Camry Rear pads and rotors $468.00 Brake fluid flush $129.00 Total $684.00 Shopmonkey order 2290 as Volty read it ## What Volty does with Shopmonkey Shopmonkey is auto repair shop management software for estimates, work orders, invoicing, scheduling and payments. Volty reads Shopmonkey through an API key your admin creates, scoped by that user's permissions. A driver asks what the $684 brake estimate includes and gets the lines and labor back, payment questions are checked against the invoice, and anything needing judgment goes to the service writer by name. - Estimate lines explained · Each part, fluid and labor line is read from the Shopmonkey order. - Payments confirmed · Card payments and the balance due are checked against the invoice. - Booking from open times · Volty offers the shop's free times and books the one picked. - Key follows a role · The API key acts with its creator's permissions, so a narrow role limits Volty. Connects with Shopmonkey v3 API key Volty reads Work orders, estimates, invoices, payments, open times Volty can change Appointment booking only, Off at the start Setup Our team, from a key your admin creates Category Logistics & automotive Estimate questions answered while the team stays on the job. ### Did my payment go through Angela paid for an alignment and wants to be sure it went through. AM Angela Martinez Web chat · Customer Did my payment for the alignment go through yesterday? Called Shopmonkey · Invoice 5148 · $139.95 · Paid Oct 31 Volty Yes, Angela. Your payment of $139.95 for the wheel alignment was received on October 31, and you have no balance due. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Ready for pickup - When · Hourly during open hours · Volty checks on a schedule - Step 1 · Work orders marked complete · Since the last check - Step 2 · Your car is ready · A template Meta approved - Step 3 · Pickup questions · Answered, or passed to the front desk Invoice and payment questions answered in the chat. ## How Volty connects to Shopmonkey Shopmonkey's v3 API takes a key created in the shop's own settings. Our team builds the Volty connection around it, and your admin approves the result before any customer question is answered from it. - 01 · Pick the user · The key inherits that person's permissions, so choose a role that covers only orders, customers and appointments. - 02 · Create the key · Under Settings, Integration, API Keys. Shopmonkey shows it once, so it goes straight into our setup form. - 03 · Agree the tools · Estimates, invoices and payments to read, and whether appointment booking may write. - 04 · Approve and switch · An admin approves the connection, and booking stays Off until you turn it on. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find customer by phone · Reads - Read estimate lines · Reads - Check invoice payments · Reads - Show free bays · Reads - Book appointment · Changes Reading tools can be turned on straight away. Anything that changes Shopmonkey starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Where is the Shopmonkey API key created? A Shopmonkey admin creates it under Settings, Integration, API Keys. The key carries the permissions of the person who made it and is shown only once, so we suggest creating it from a user whose role covers just what Volty needs, then pasting it straight into the setup form. ### Can customers approve an estimate through Volty? Volty explains what each line on the estimate covers and the total, then offers a call from the service writer. Approval itself stays with your team in Shopmonkey, so the person who knows the car makes that conversation. ### Does this replace Shopmonkey's own customer texting? No. Shopmonkey keeps sending the messages you already set up there. Volty covers the questions that arrive on WhatsApp, Instagram, Facebook Messenger, the website chat and email, and staff see each reply in the same inbox. ### How much does it cost to connect Shopmonkey with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shop-Ware Logistics & automotive - WhatsApp Business API Messaging channels - Web chat Messaging channels - Stripe Payments - QuickBooks Accounting & ERP All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Logistics & automotive](https://voltade.com/integrations?category=logistics) - [Shop-WareLogistics & automotive](https://voltade.com/integrations/shop-ware) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [StripePayments](https://voltade.com/integrations/stripe) - [QuickBooksAccounting & ERP](https://voltade.com/integrations/quickbooks) - [All integrations](https://voltade.com/integrations)