# Shop-Ware and Volty > Drivers ask on WhatsApp whether their car is done, and Volty reads the Shop-Ware repair order and offers open service times for a weekend oil change. Drivers text to ask whether their car is done, and Volty reads the Shop-Ware repair order, quotes the promised time, and books oil changes from open slots. Talk to Volty · Free trial Updated 2 Nov 2026 ## Ready for pickup Megan dropped off her Civic for brakes before work. MK Megan Kowalski WhatsApp · Customer Hi, is my Civic done yet? Dropped it off this morning. Called Shop-Ware · RO 7731 · 2019 Honda Civic · Work complete · Ready 3:30 pm Volty Hi Megan, your Civic's brake service is finished and it will be ready for pickup at 3:30 pm today. The total is $412.80. Perfect, I'll be there at 4. Shop-Ware repair order RO 7731 Work complete Vehicle 2019 Honda Civic Work Front brake pads and rotors Ready Today, 3:30 pm Total $412.80 Repair order fetched when Megan texted ## What Volty does with Shop-Ware Shop-Ware is cloud shop management software for auto repair shops, built around digital inspections and repair orders. Volty reads repair orders, vehicles and open service times from Shop-Ware through a connection arranged with Shop-Ware and your shop. Drivers who text to ask whether the car is done get the promised time and total, and regulars book an oil change from the times you have open. - Done yet? · Volty quotes the repair order's status, promised time and total. - Saturday slots · Open service times show up as buttons, and the owner taps one. - Added work stays with advisors · Inspection findings and new estimates go to the service advisor to discuss. - Ready notices on cue · A repair order status change can trigger the pickup message. Connects with Shop-Ware partner API and webhooks Volty reads Repair orders, vehicles, customers, open times Volty can change Appointment booking, switched Off at first Setup Arranged by our team with Shop-Ware and your shop Category Logistics & automotive Repair order status read during the conversation. ### An oil change on Saturday Luis wants his pickup's oil changed on the weekend. LH Luis Herrera Web chat · Customer Can I get an oil change and tire rotation Saturday morning? Called Shop-Ware · Sat Nov 7 · open 8:00 am, 9:30 am Volty Sure, Luis. These times are open on Saturday morning: Sat Nov 7 8:00 am · 9:30 am 9:30 Volty Booked: Saturday, November 7 at 9:30 am for an oil change and tire rotation on your F-150. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Service due reminders - When · Monday mornings · Volty's weekly schedule - Step 1 · Vehicles due for service · Found from Shop-Ware history - Step 2 · A reminder to the owner · Your approved service template - Step 3 · Books from the reply · An advisor takes anything unusual Service bookings offered as open times to pick from. ## How Volty connects to Shop-Ware Shop-Ware opens its API to technology partners, and each shop authorizes access to its own data. Our team arranges that for your shop, then builds the Volty connection around repair orders and bookings. - 01 · Arrange API access · We work through Shop-Ware's partner route, and your shop authorizes the connection for your location. - 02 · List what Volty answers · Repair order status, promised time, vehicle and open booking times are the usual set. - 03 · Pick the webhook events · Shop-Ware can send repair order and status events if you want ready-for-pickup notices. - 04 · Approve in Volty · An admin approves the connection. Booking starts Off, and can wait for an advisor's okay. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match owner and vehicle · Reads - Read repair order status · Reads - List open service times · Reads - Book service visit · Changes Reading tools can be turned on straight away. Anything that changes Shop-Ware starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How is Shop-Ware API access arranged? Shop-Ware's REST API runs through its technology partner program, with each shop authorizing the integration for its own location. Our team arranges that route with you, connects Volty to your tenant, and a workspace admin approves the connection in Volty before customers are answered from it. ### Can Volty approve added work on a repair order? No. When a technician finds more work, the approval stays between the owner and your service advisor. Volty can tell the owner an advisor will call about the inspection results, and it hands the thread to that advisor. ### Does it know when a car is finished without staff texting? Shop-Ware sends webhooks for repair order and status events, so a ready-for-pickup message can follow the change in the shop. Whether that notice goes out on WhatsApp is a choice you make during setup, using a template Meta has approved. ### How much does it cost to connect Shop-Ware with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopmonkey Logistics & automotive - WhatsApp Business API Messaging channels - Web chat Messaging channels - Google Calendar Calendar & booking - QuickBooks Accounting & ERP All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Logistics & automotive](https://voltade.com/integrations?category=logistics) - [ShopmonkeyLogistics & automotive](https://voltade.com/integrations/shopmonkey) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [QuickBooksAccounting & ERP](https://voltade.com/integrations/quickbooks) - [All integrations](https://voltade.com/integrations)