# ShipHero and Volty > Shoppers ask in web chat why they have heard nothing about an order and brands email for stock by warehouse, with Volty reading ShipHero records. E-commerce shoppers chase a missing second box and brands check stock across fulfillment centers, answered by Volty from ShipHero orders and inventory. Talk to Volty · Free trial Updated 2 Nov 2026 ## A late-looking order Olivia ordered Tuesday and has heard nothing since. OB Olivia Bennett Web chat · Customer Ordered on Tuesday and haven't heard anything. Order #3051877 Called ShipHero · Order 3051877 · Shipped Oct 30 · USPS Priority · Out for delivery Volty Hi Olivia, your order shipped on October 30 with USPS Priority Mail and is out for delivery today. ShipHero order Order 3051877 Out for delivery Customer Olivia Bennett Warehouse Allentown, PA Carrier USPS Priority Mail Shipped Oct 30 ShipHero order and shipment, live ## What Volty does with ShipHero ShipHero is a warehouse management system and outsourced fulfillment service for e-commerce. Volty reads ShipHero through its public GraphQL API, using a third-party developer token your admin issues. A shopper missing the second box of a split order gets its tracking number, and brands ask Volty how many units sit in Allentown and Las Vegas. - Split orders explained · Each box's carrier and tracking number, read from the order's shipments. - Units per warehouse · Available and inbound units per SKU across fulfillment centers. - A token for Volty alone · A third-party developer token, so nobody's ShipHero password is shared. - Address fixes reviewed · Ship-to changes start Off and can wait for a colleague. Connects with ShipHero GraphQL API, developer token Volty reads Orders, shipments, tracking, inventory per warehouse Volty can change Ship-to address, Off at first Setup Our team, from your developer token Category Logistics & automotive Stock across warehouses read for the brand that asks. ### Stock for a restock email Aaron wants stock numbers before a restock email goes out. AF Aaron Feldman Gmail · Brand partner Is the oat milk soap bar back in stock in both warehouses? Called ShipHero · SKU OMS-01 · Allentown 940 · Las Vegas 0, 600 inbound Volty Hi Aaron, Allentown has 940 oat milk soap bars available. Las Vegas has none on hand, with 600 on an inbound receipt that is still being counted in. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Shipping delay notices - When · Mid-afternoon · Volty's daily schedule - Step 1 · Orders past their ship-by date · Queried in ShipHero - Step 2 · A delay note to the shopper · On an approved template - Step 3 · Replies handled · Support joins for refunds Tracking answered from the shipment record. ## How Volty connects to ShipHero ShipHero issues developer tokens from its own dashboard, which keeps your staff logins out of it. Our team builds the Volty connection with that token and your admin approves it in Volty. - 01 · Add a third-party developer · In ShipHero, open Users in the dashboard and click Add Third-Party Developer to get a bearer and refresh token. - 02 · Agree the queries · Orders, shipments and inventory by warehouse are the usual reads. - 03 · Mind the credit quota · ShipHero meters GraphQL queries in credits, so Volty asks for single orders and SKUs only. - 04 · Approve and switch · Your admin approves the connection and leaves address changes Off or on review. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find order by number · Reads - Read shipments and tracking · Reads - Read SKU by warehouse · Reads - Change ship-to address · Changes Reading tools can be turned on straight away. Anything that changes ShipHero starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Do we have to share a ShipHero password with Volty? No. A ShipHero admin opens the Users page in the dashboard and clicks Add Third-Party Developer, which issues a bearer token and refresh token for the integration. Our team uses those for your Volty connection, and your own login stays private. ### Does Volty eat into our ShipHero API quota? ShipHero's public GraphQL API charges credits per query from an account quota that refills every second. Volty's lookups are single-order and single-SKU queries made only when someone asks, so they cost little next to a bulk order sync. ### Can brands we fulfill for ask Volty about their stock? Yes. A brand's buyer or ops lead can email or message about a SKU, and Volty answers with available units per warehouse plus what is still on an inbound purchase order, limited to that brand's own products. ### How much does it cost to connect ShipHero with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Logiwa Logistics & automotive - ShipHawk Logistics & automotive - Shopify E-commerce - Web chat Messaging channels - Gmail Email All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Logistics & automotive](https://voltade.com/integrations?category=logistics) - [LogiwaLogistics & automotive](https://voltade.com/integrations/logiwa) - [ShipHawkLogistics & automotive](https://voltade.com/integrations/shiphawk) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [GmailEmail](https://voltade.com/integrations/gmail) - [All integrations](https://voltade.com/integrations)