# ServiceMonster and Volty > Returning carpet cleaning customers rebook the same rooms on WhatsApp from ServiceMonster openings, and owners ask Volty which estimates went unbooked. Carpet cleaning and restoration firms on ServiceMonster let returning customers rebook the same rooms on WhatsApp, and owners ask Volty which estimates never turned into jobs. Talk to Volty · Free trial Updated 2 Nov 2026 ## Three rooms again Gregory wants a repeat of his April clean. His account has the details. GH Gregory Hall WhatsApp · Customer Hi, I'd like the carpets done again, same three rooms as last time. Anything next week? Checked ServiceMonster · Last service Apr 14 · 3 rooms · open Tue 9 am, Thu 1 pm Volty Hi Gregory, three rooms like your April visit come to $189. These times are open next week: Next week · 3 rooms Tue Nov 10, 9 am · Thu Nov 12, 1 pm Thursday please Volty Booked: Thursday, November 12 at 1 pm for three rooms. You'll get a reminder the day before. Google Calendar Crew 2 schedule Tue 10 Thu 12 9a · 10a · 11a · 12p · 1p · 2p · 3p · 4p Open · Water damage · Patel Upholstery · Moreno · 3 rooms · Hall ## What Volty does with ServiceMonster ServiceMonster is business management software built for carpet cleaners, restoration contractors and similar home service firms. Our team links it to Volty through ServiceMonster's open API. A returning customer who wants the same three rooms cleaned again gets last spring's price and next week's open slots, and the owner can ask in team chat which October estimates never turned into jobs. - Slots from the crew calendar · Free openings on a crew's day appear as buttons the customer taps. - Same rooms as last time · The account's last service tells Volty which rooms and what it cost. - Unbooked estimates · Owners get a list of quotes from a month that still have no job. - Booked only after a tap · A job goes into ServiceMonster once the customer has picked and confirmed a slot. Connects with ServiceMonster open API, built by our team Volty reads Accounts, service history, crew schedules, estimates Volty can change Book and move jobs, customer confirms first Setup Scope agreed with you before it goes live Category Field service & construction Laura rebooks her whole-house clean while the crew is still mid-job. ### October's open quotes Tanya wants to follow up before the holidays. Four estimates qualify. Office Volty · Team chat T Tanya Which estimates from October never got booked? Looked up ServiceMonster · October estimates · 4 not booked VoltyAPP Four October estimates have no job yet: Okafor (tile and grout, $340), Lindqvist (whole house, $420), Ramirez (stair runner, $150) and Chen (rug pickup, $95). Want me to message them on WhatsApp with an approved template? ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. The afternoon-before reminder - When · 3 pm · Volty checks the next day - Step 1 · Lists tomorrow's cleanings · Rooms, crew, arrival time - Step 2 · Reminds the household · WhatsApp template you approved - Step 3 · Moves a slot if asked · From the crew's open times Gregory's three-room reminder, sent the afternoon before. ## How Volty connects to ServiceMonster ServiceMonster publishes an open API with Postman documentation, and customers can ask ServiceMonster about integrations through its request form. Our team builds the Volty connection from that API. - 01 · Confirm API access · Check with ServiceMonster that your account can use the open API for this integration. - 02 · Name the records · Accounts, service history, crew schedules and estimates are the usual scope. - 03 · Connect and approve · We build the connection, and a Volty admin approves it once. - 04 · Decide who books · Booking starts Off. Turn it on and the customer confirms each slot, or use Check with staff. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find household account · Reads - Read crew open slots · Reads - List unbooked estimates · Reads - Book cleaning · Changes - Reschedule cleaning · Changes Reading tools can be turned on straight away. Anything that changes ServiceMonster starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does ServiceMonster have an API Volty can use? ServiceMonster publishes an open API with Postman documentation on its developer site, and it takes integration requests from customers through a form on its integrations page. Our team builds the Volty side as a custom connection from that API, scoped to the accounts, schedule and estimates you agree on. ### Can Volty quote a repeat cleaning from the last visit? If Volty can read the account's service history, it sees what was cleaned last time and can offer the same rooms again with open times from the crew schedule. Prices come from what you tell Volty in its instructions or from the account, never from a guess. ### Who confirms a booking Volty makes in ServiceMonster? In a live chat the customer picks the time and confirms it before Volty books. You can also set the booking tool to Check with staff, so the office approves each new job, or keep it Off and let Volty only offer times. ### How much does it cost to connect ServiceMonster with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Service Fusion Field service & construction - Workiz Field service & construction - SmartMoving Field service & construction - QuickBooks Accounting & ERP - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Field service & construction](https://voltade.com/integrations?category=field-service) - [Service FusionField service & construction](https://voltade.com/integrations/service-fusion) - [WorkizField service & construction](https://voltade.com/integrations/workiz) - [SmartMovingField service & construction](https://voltade.com/integrations/smartmoving) - [QuickBooksAccounting & ERP](https://voltade.com/integrations/quickbooks) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)