# Service Fusion and Volty > Homeowners ask on WhatsApp when their Service Fusion crew arrives and what the estimate came to, and Volty turns web chat requests into jobs to approve. Trade contractors on Service Fusion let Volty tell homeowners their crew's arrival window and estimate total, and turn website requests into jobs the office approves. Talk to Volty · Free trial Updated 2 Nov 2026 ## Tuesday's deck repair Danielle wants to know if the crew is still coming. Job 10482 has the answer. DB Danielle Brooks WhatsApp · Customer Hi, are you still coming tomorrow for the deck repair? What time? Checked Service Fusion · Job 10482 · Deck repair · Tue Nov 3 · 8 to 10 am Volty Hi Danielle, yes. Marcus and his crew are scheduled for Tuesday, November 3, arriving between 8 and 10 am for the deck repair. Great. Can they text when they leave the shop? Volty I'll ask the office to have Marcus message you here when he heads out. Service Fusion job Job 10482 Scheduled Customer Danielle Brooks Work Deck repair, replace 6 boards Tech Marcus Reyes Window Tue Nov 3, 8 to 10 am Read from the Service Fusion job over the Open API ## What Volty does with Service Fusion Service Fusion is field service management software that HVAC, plumbing, electrical and other trade contractors use for jobs, estimates, dispatch and invoices. Our team links it to Volty through Service Fusion's Open API, which comes with the Pro plan. A homeowner who texts about tomorrow's deck repair hears the tech's name and arrival window, and a fence inquiry from the website turns into a proposed job that the office approves. - The tech and the window · Each reply names the assigned tech and the time range dispatch booked. - Estimate totals · Homeowners hear whether an estimate is approved or still waiting, and its amount. - Website inquiries to jobs · Address, scope and preferred day arrive on a proposed Service Fusion job. - The office signs off · Job creation is Off at first. On Check with staff, the office approves each one. Connects with Service Fusion Open API, Pro plan, built by our team Volty reads Customers, jobs, assigned techs, estimates, as agreed Volty can change Proposed jobs only, Off until you turn it on Setup Client ID and Secret from Developer Settings Category Field service & construction The framing crew keeps working. Nobody stops to answer a text. ### A fence estimate request Kevin asks about 120 feet of privacy fence. The office gets a job to approve. KN Kevin Nguyen Web chat · Customer Do you install wood privacy fences? About 120 feet in the backyard. Volty Yes, we do. What's the address, and is there a day this week that works for an estimate visit? 88 Linden Ave, Thursday afternoon is best. Waiting for approval Service Fusion job: fence estimate, Kevin Nguyen, 88 Linden Ave, Thu Nov 5 afternoon Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. The night-before heads-up - When · 4 pm, Monday to Friday · Volty's automation runs - Step 1 · Pulls next-day jobs · Tech, address, window - Step 2 · Texts the homeowner · Approved WhatsApp template - Step 3 · Handles 'can you come later' · Dispatch gets the reschedule A siding estimate's total, read from Service Fusion on request. ## How Volty connects to Service Fusion Service Fusion keeps its Open API for Pro plan accounts. Our team builds the Volty connection on top of it with you. - 01 · Check the plan · The account must be on Service Fusion Pro, or upgrade, before the API is available. - 02 · Copy the API credentials · Under My Office, Developer Settings, API Credentials, your admin copies the Client ID and Client Secret. - 03 · Pick the records · Together we choose which customers, jobs and estimates Volty reads, and whether it may propose jobs. - 04 · Approve and switch on · A Volty admin approves the connection once, then sets each tool to On, Check with staff or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Look up homeowner · Reads - Read job, tech and window · Reads - Read estimate total · Reads - Propose Service Fusion job · Changes Reading tools can be turned on straight away. Anything that changes Service Fusion starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Which Service Fusion plan does Volty need? Service Fusion opens its API only to Pro plan subscribers, so the account has to be on Pro or upgrade before we can connect. Once it is on Pro, your admin finds the Client ID and Client Secret under My Office, Developer Settings, API Credentials and shares them with our team for the setup. ### Can Volty tell a homeowner which tech is coming? Yes, if you agree that Volty reads the job's assigned tech and window. It looks up the job before it replies, so the homeowner hears a name and a time range from the schedule your dispatcher set, and nothing invented. If a crew runs late, the office changes the job in Service Fusion and Volty's next answer follows. ### Will a web chat lead become a Service Fusion job by itself? Only if you let it. The create-job tool starts Off. Set it to Check with staff and each proposed job, with name, address, work and preferred day, waits as a card for someone in the office to approve before it reaches Service Fusion. ### How much does it cost to connect Service Fusion with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - ServiceMonster Field service & construction - Workiz Field service & construction - Skimmer Field service & construction - QuickBooks Accounting & ERP - Google Calendar Calendar & booking All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Field service & construction](https://voltade.com/integrations?category=field-service) - [ServiceMonsterField service & construction](https://voltade.com/integrations/servicemonster) - [WorkizField service & construction](https://voltade.com/integrations/workiz) - [SkimmerField service & construction](https://voltade.com/integrations/skimmer) - [QuickBooksAccounting & ERP](https://voltade.com/integrations/quickbooks) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [All integrations](https://voltade.com/integrations)