# Sentry and Volty > Volty checks customer crash reports against Sentry and answers engineers' questions about an issue. Volty checks crash reports from customers against Sentry, tells them the team is on it, and answers your engineers' questions about an issue. Talk to Volty · Free trial Updated 2 Nov 2026 ## The app keeps closing Volty finds the open issue before it answers the customer. DC David Chen WhatsApp · Customer The app keeps closing when I try to pay for my order. Searched Sentry · cafe-app-ios · Crash in PaymentSheet · Unresolved · First seen today Volty Sorry, David. Our engineers are already working on a problem with the payment screen on iPhone. Your order is saved, and you can pay for it at the counter when you collect. Sentry issue Crash in PaymentSheet Unresolved Project cafe-app-ios First seen Today, 7:12pm Events 212 Assigned Eugene Park Read from Sentry during the conversation ## What Volty does with Sentry Sentry records the errors and crashes in your apps. Volty connects to Sentry with one sign-in. When a customer says the app keeps failing, Volty can look for a matching issue in Sentry and tell them the team knows, and the on-call engineer can ask Volty about an issue in team chat. - Is it a known crash · Volty searches Sentry before it treats a report as new. - Honest answers · Customers hear that the team is on it, and what to try meanwhile. - Issue details for engineers · The on-call engineer asks Volty for tags, counts and first seen. - Approval on every write · Resolving or assigning an issue starts Off and can wait for a colleague. Connects with One Sentry sign-in Volty reads Projects, issues, events Volty can change Resolve or assign issues, when turned on Setup A few minutes Category Developer & analytics Support knows whether the team already has it. ### The on-call engineer asks The engineer checks the issue in Volty's team chat. Engineering team Volty · Team chat C Colleague Is the PaymentSheet crash only on the latest iOS? Read Sentry issue · Crash in PaymentSheet · iOS 19.1 · app 4.8.0 VoltyAPP Yes. Every event is on iOS 19.1 with app version 4.8.0. None on 4.7.3, so it started with this week's release. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Crash report to on-call - When · A customer reports a crash · On WhatsApp - Step 1 · Volty finds the issue · In Sentry - Step 2 · Tells the customer · That the team is on it - Step 3 · Posts to #on-call · With a link to the conversation Customers hear that the problem is known. ## How Volty connects to Sentry An admin signs in to Sentry from the Sources page. The sign-in decides which projects Volty can see, and the tool switches decide what it may do. - 01 · Sign in to Sentry · With the organisation Volty should read. - 02 · Turn on the reads · Projects, issues and events. - 03 · Choose the writes · Resolve and assign start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Search issues · Reads - Read issue details · Reads - Read events · Reads - Resolve or assign issue · Changes Reading tools can be turned on straight away. Anything that changes Sentry starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Can Volty change records in Sentry? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Sentry with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - GitHub Developer & analytics - Jira Projects & tasks - Linear Projects & tasks - PostHog Developer & analytics - Slack Team chat All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Developer & analytics](https://voltade.com/integrations?category=developer) - [GitHubDeveloper & analytics](https://voltade.com/integrations/github) - [JiraProjects & tasks](https://voltade.com/integrations/jira) - [LinearProjects & tasks](https://voltade.com/integrations/linear) - [PostHogDeveloper & analytics](https://voltade.com/integrations/posthog) - [SlackTeam chat](https://voltade.com/integrations/slack) - [All integrations](https://voltade.com/integrations)