# Sellercloud and Volty > Buyers ask on WhatsApp where an order is and Volty reads its Sellercloud packages and tracking, while sales staff ask what each warehouse holds. Multichannel sellers on Sellercloud let Volty read an order's packages and carrier tracking for buyers, and give sales a per-warehouse count before a wholesale promise. Talk to Volty · Free trial Updated 2 Nov 2026 ## Two boxes, one order Megan quotes her order number. Volty finds it in Sellercloud and reads both UPS packages. MH Megan Hollis WhatsApp · Customer Hi, I ordered a standing desk last week and it still says processing. Order 118204 Checked Sellercloud · Order 118204 · Shipped Oct 30 · UPS · 2 of 2 boxes Volty Hi Megan, your desk shipped on October 30 in two boxes with UPS. Tracking shows delivery on Tuesday, November 3. The tracking number is 1Z4F82E10398127745. Great, thank you. Sellercloud order Order 118204 Shipped Customer Megan Hollis Item Oak standing desk, 60 in Shipped Oct 30 · UPS · 2 boxes Warehouse Columbus, OH Order, package and warehouse fields only ## What Volty does with Sellercloud Sellercloud runs inventory, orders and shipping for sellers who list the same stock on several marketplaces and their own store. Volty reads the Sellercloud order a buyer is asking about, with its packages and carrier tracking, and answers on WhatsApp or web chat. Sales staff ask Volty in team chat how many units sit in each warehouse before they commit to a reseller. - Split shipments made clear · When an order left in two boxes, the buyer hears where each one is. - Counts per warehouse · Columbus and Reno are read separately, so a promise matches the building that ships it. - Matched to the buyer · Volty looks up orders for the person in the chat, by order number and their contact details. - Order notes held back · Writing a note into Sellercloud is Off until you switch it on. Connects with Sellercloud REST API, through a dedicated user Volty reads Orders, packages, tracking, inventory per warehouse Volty can change Order notes only, and only once you allow it Setup The Volty team, with your Sellercloud admin Category Retail & POS Columbus and Reno counts pulled before a reseller hears a ship date. ### Can Reno cover the rest Derek needs 40 desks for a reseller. Volty adds up what Columbus and Reno hold. Sales team Volty · Team chat D Derek How many of the 60 inch oak desks can we ship this week? A reseller wants 40. Checked Sellercloud · Oak standing desk 60 in · Columbus 26 · Reno 31 VoltyAPP 57 are available: 26 in Columbus and 31 in Reno. 40 can ship this week if Reno sends 14. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Orders past their ship-by date - When · 7 a.m. run · Set once by an admin - Step 1 · Finds overdue orders · Still unshipped past ship-by - Step 2 · Messages the buyer · With a pre-approved WhatsApp template - Step 3 · Handles the questions · Hands refunds to a person A split shipment explained box by box on WhatsApp. ## How Volty connects to Sellercloud Sellercloud has a REST API with a Swagger reference. Our team sets Volty up as a custom connection that signs in as its own Sellercloud user, so you can see and limit exactly what that user touches. - 01 · Create an integration user · Sellercloud suggests one user per integration. Give it only the permissions for orders, shipping and inventory. - 02 · We exchange it for a token · The API issues a bearer token that lasts 60 minutes and is renewed as Volty works. - 03 · Your admin approves Volty's access · A one-time approval inside Volty, before the first lookup. - 04 · Choose each tool's switch · On, Check with staff, or Off. The order note tool begins Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Look up order by number · Reads - Read packages and tracking · Reads - Read inventory per warehouse · Reads - Write order note · Changes Reading tools can be turned on straight away. Anything that changes Sellercloud starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does Volty need a Sellercloud login of its own? Yes. Sellercloud's REST API signs in with a user's username and password and returns a bearer token, and Sellercloud recommends a separate user for each integration. Your admin creates that user with only the permissions agreed for Volty, so you can see its activity apart from your staff and remove it at any time. ### Can Volty tell a buyer about each box when an order ships in several packages? Yes, when package data is part of what you agree to share. Volty reads each package on the Sellercloud order with its carrier and tracking number, so a buyer who got one box hears where the other one is instead of a single order status. ### Will Volty promise stock from a warehouse that cannot ship in time? Volty reads quantities warehouse by warehouse and says which building holds what, as in the Columbus and Reno example. It does not reserve stock or change a quantity in Sellercloud. A rep still decides how to split a large order. ### How much does it cost to connect Sellercloud with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - SkuVault Retail & POS - Zenventory Retail & POS - Shopify E-commerce - BigCommerce E-commerce - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Retail & POS](https://voltade.com/integrations?category=retail) - [SkuVaultRetail & POS](https://voltade.com/integrations/skuvault) - [ZenventoryRetail & POS](https://voltade.com/integrations/zenventory) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [BigCommerceE-commerce](https://voltade.com/integrations/bigcommerce) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)