# Ritten and Volty > Outpatient clients ask Volty when and where their Ritten group meets, and a request to move an individual session waits for the counselor to approve. Behavioral health and addiction treatment centers on Ritten answer outpatient clients about group times and rooms, and counselors approve any individual session that moves. Talk to Volty · Free trial Updated 3 Nov 2026 ## Moving an individual session Tamika picked up a Wednesday shift. Volty finds Mark's 4pm and holds the change for him. TF Tamika Ford WhatsApp · Client I got scheduled at work Wednesday morning. Can my session with Mark move? Group is still fine. Checked Ritten · Tamika F. · Individual Wed Nov 4, 10am with Mark Daniels · free Wed 4pm, Thu 9am Volty Hi Tamika, Mark has Wednesday at 4pm or Thursday at 9am. Which works for you? Wednesday 4pm Waiting for approval Ritten: move Tamika F.'s individual session from Wed Nov 4, 10am to Wed Nov 4, 4pm with Mark Daniels Approve · Edit · Decline Google Calendar Mark Daniels, LCSW Wed 4 Thu 5 9a · 10a · 11a · 12p · 1p · 2p · 3p · 4p Individual · Tamika F. · IOP group · Proposed · Tamika F. IOP group ## What Volty does with Ritten Ritten is an EHR for behavioral health and addiction treatment centers. Clients in an outpatient program juggle work shifts, group sessions and individual counseling. Volty reads a client's own calendar events and the group schedule from Ritten, answers when group starts and which room, and proposes a new time for an individual session that a counselor approves. Anything about how a client is doing goes to a counselor, never to Volty. - Only the client's own sessions · Volty answers about a calendar only to the verified client. - Group, day and room · Family group and IOP times come from Ritten's calendar. - Personal matters to a counselor · When a client starts sharing health details, Volty says it cannot discuss them and offers to book time or bring in staff. - Moves need a counselor · A new session time waits for staff approval. Connects with Ritten external API, OAuth client credentials Volty reads Clients, calendar events, groups Volty can change Session moves a counselor approved Setup The Volty team arranges it with Ritten and your center Category Clinics & healthcare Family group, Saturday at 10 in Room B. ### What time is family group A partner checks when family group meets this week. WV Website visitor Web chat · Website visitor When is the family group this week? My partner said I'm welcome to come. Checked Ritten · Family group · Sat Nov 7, 10am to 11:30am · Room B Volty Family group is this Saturday, November 7, from 10 to 11:30am in Room B. Please check in at the front desk when you arrive. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Evening session reminder - When · 6pm daily · Automation - Step 1 · Tomorrow's calendar events · Per client - Step 2 · Reminder · Approved template - Step 3 · Replies handled · Or passed to the counselor Marcus gets the 6pm reminder for his 4pm session. ## How Volty connects to Ritten Ritten publishes an external API for integrating partners. The integrator receives a client ID and secret, exchanges them for an OAuth access token, and names your clinic in an X-Ritten-Tenant header on every call. Volty's connection is scoped to clients, contacts and calendar events, tested first in Ritten's beta environment. - 01 · Integrator credentials from Ritten · A client ID and secret for this connection, tied to your clinic's tenant. - 02 · Choose the calendar data · Clients, calendar events and group schedules. Clinical records stay out. - 03 · Approve in Volty · Our team builds the custom connection; your admin approves it. - 04 · Session moves · Start Off; most centers use Check with staff. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Verify a Ritten client · Reads - A client's calendar events · Reads - Group schedule and room · Reads - Propose a new session time · Changes Reading tools can be turned on straight away. Anything that changes Ritten starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to Ritten? Through Ritten's external API for integrating partners. Ritten issues a client ID and secret, Volty exchanges them for an OAuth token, and every call names your clinic in an X-Ritten-Tenant header. Our team builds this as a custom connection, and your admin approves it once in Volty. ### What does Volty read from Ritten? A client's own calendar events and the group schedule, which is what it needs to say when and where. Encounters, notes and forms stay in Ritten and outside the connection. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA. ### Can a partner or family member ask about a client's sessions? Only for groups your center makes public, such as family group times. Volty answers about an individual client's sessions only to that verified client, and does not confirm to anyone else that the person is in treatment. ### How much does it cost to connect Ritten with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Kipu Health Clinics & healthcare - CentralReach Clinics & healthcare - WhatsApp Business API Messaging channels - Web chat Messaging channels - Google Calendar Calendar & booking All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Clinics & healthcare](https://voltade.com/integrations?category=clinics) - [Kipu HealthClinics & healthcare](https://voltade.com/integrations/kipu-health) - [CentralReachClinics & healthcare](https://voltade.com/integrations/centralreach) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [All integrations](https://voltade.com/integrations)