# Revinate and Volty > Volty reads a returning hotel guest's Revinate profile when they email, and wedding or group enquiries from web chat go to reservations sales as leads. Hotels that keep guest profiles in Revinate recognize returning guests when they message, and route group, wedding and long-stay enquiries to reservations sales with the history attached. Talk to Volty · Free trial Updated 2 Nov 2026 ## Back for an anniversary A past guest writes in. Volty reads their Revinate profile first. CN Christopher Nguyen Gmail · Guest We stayed with you last spring and loved it. Do you have anything for our anniversary on Dec 12? Checked Revinate · Christopher Nguyen · 2 stays · prefers king, high floor · last stay Apr 2026 Volty Welcome back, Christopher! Last time you had a high-floor king, and we can do that again. Our Anniversary package adds champagne and late check-out. I'll have our reservations team send you rates for December 12 today. Revinate guest profile Christopher Nguyen Returning guest Stays 2 Last stay Apr 2026 Prefers King, high floor Email opt-in Yes Stay history and preferences from the Revinate profile ## What Volty does with Revinate Revinate is the guest data, CRM, email marketing and reservation sales platform many hotels use to know their guests and sell rooms. Through API credentials arranged with your Revinate account manager, Volty reads the guest profile and stay fields your hotel agrees to share. A returning guest is recognized from their profile and stay history, and a booking enquiry Volty qualifies can be passed to reservations sales with the details filled in. - Returning guests recognized · Volty reads the guest profile and past stays before it answers. - Preferences remembered · A preferred room type or a past request shapes the reply. - Qualified leads for sales · A group or long stay enquiry reaches reservations sales with details. - Sales owns the quote · Volty gathers dates, rooms and the planner's email, and a sales manager sends the block rates. Connects with Revinate API, access arranged by your account manager Volty reads Guest profiles, stay history, preferences you agree Volty can change Sales lead handoffs, approved by reservations sales Setup Our team, with Revinate and the hotel Category Hospitality, food & events Two past stays and a high-floor king on file, read before the reply goes out. ### A wedding block A planner asks about rooms for a wedding. Volty proposes the lead for sales. WV Website visitor Web chat · Website visitor We need about 20 rooms for a wedding on June 12 to 14 next year. Do you do room blocks? Volty We do. Could I take your name and email so our group sales team can send you block rates for June 12 to 14? Aisha Johnson, aisha.johnson@gmail.com Waiting for approval Revinate lead for reservation sales: Aisha Johnson, wedding block, 20 rooms, Jun 12 to 14, 2027 Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Campaign replies - When · "Got your winter offer" · A past guest writes back by email - Step 1 · Matches the Revinate profile · By email address, with past stays - Step 2 · Offers the usual room · High-floor king, if it is free - Step 3 · Hands the rate request to reservations · With the dates already filled in A reply to the winter offer email gets a person-to-person answer. ## How Volty connects to Revinate Revinate does not publish a self-serve key screen. API access is arranged through your Revinate account manager or sales representative, and some of it, such as the review API, is a premium feature. - 01 · Ask Revinate for API access · We contact your account manager with you and name the guest profile and stay data the hotel wants Volty to read. - 02 · Agree the fields · Profiles, past stays and preferences are typical. Marketing lists and campaign tools stay in Revinate. - 03 · Approve in Volty · Our team sets up the custom connection, and an admin approves it once. - 04 · Route leads to sales · Group, wedding and long-stay enquiries go to a named sales manager. Passing a lead starts Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find profile by email or phone · Reads - Read past stays · Reads - Read room preferences · Reads - Pass lead to reservations sales · Changes Reading tools can be turned on straight away. Anything that changes Revinate starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How is Revinate access arranged? Revinate issues API credentials through your Revinate account manager or sales representative rather than a settings screen. We request access with you, agree which guest profile and stay fields Volty reads, and set up the custom connection. An admin approves it in Volty first. ### Does Volty send marketing emails from Revinate? Campaigns stay in Revinate. Volty answers people who message the hotel and can draw on a guest's past stays when it does. Scheduled WhatsApp messages from Volty use approved templates and are set up separately from your Revinate campaigns. ### Can Volty read our guest reviews? Revinate's review API is a premium feature, and Revinate's terms limit how that review content is shown. If you have it, we can agree that Volty reads reviews for staff in team chat, for example to summarize last week's complaints, and never quotes them to other guests. ### How much does it cost to connect Revinate with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Cloudbeds Hospitality, food & events - Tripleseat Hospitality, food & events - Gmail Email - Web chat Messaging channels - HubSpot CRM & sales All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Hospitality, food & events](https://voltade.com/integrations?category=hospitality) - [CloudbedsHospitality, food & events](https://voltade.com/integrations/cloudbeds) - [TripleseatHospitality, food & events](https://voltade.com/integrations/tripleseat) - [GmailEmail](https://voltade.com/integrations/gmail) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [HubSpotCRM & sales](https://voltade.com/integrations/hubspot) - [All integrations](https://voltade.com/integrations)