# RepairShopr and Volty > Customers book a drop-off in web chat and business clients ask by email what is unpaid, and Volty reads RepairShopr tickets, open times and invoices. Repair customers book a drop-off or ask how their ticket is going, and business clients ask what is unpaid, and Volty answers from RepairShopr tickets, appointments and invoices. Talk to Volty · Free trial Updated 2 Nov 2026 ## A laptop that won't boot Patrick's laptop will not boot. Volty offers Wednesday drop-off times and books one. PO Patrick O'Neill Web chat · Customer My laptop won't turn on past the logo. Can I bring it in Wednesday? Checked RepairShopr · Appointments · Wed 4 Nov · 9am and 2pm open Volty Sorry to hear that, Patrick. A diagnostic is $49 and goes toward the repair. These drop-off times are open on Wednesday: Wed 4 Nov · Drop-off 9:00 am · 2:00 pm 2pm Volty Booked for Wednesday at 2pm. Bring the charger too, please. Google Calendar Front counter appointments Wed 4 Thu 5 9a · 10a · 11a · 12p · 1p · 2p · 3p · 4p Drop-off · Nguyen · Drop-off · O'Neill · laptop Pickup · Alvarez · Onsite · Harbor Dental ## What Volty does with RepairShopr RepairShopr is the ticketing, invoicing, POS and CRM software computer and phone repair shops run on. Our team connects it to Volty through the RepairShopr REST API with a token an admin creates under API Tokens, limited to the permissions you tick. Customers book a drop-off or ask how their repair is going, and Volty answers from the ticket and books the appointment, while business clients ask about an open invoice. - Drop-off appointments · Open front-counter times are offered as buttons and the picked one is booked as an appointment. - Ticket status · Volty reads the ticket's status and the most recent comment the tech left on it. - Invoice questions · A managed-services client asks what is unpaid and gets the open invoices on their account. - Hard cases to a tech · Data recovery, warranty disputes and anything involving a lost device go to the technician you name. Connects with RepairShopr REST API, admin-created token Volty reads Customers, tickets, invoices, appointments Volty can change New appointments, if switched on Setup Our team, with your token's permissions Category Retail & POS A web chat drop-off, booked into RepairShopr appointments. ### An open invoice Denise handles bills at Harbor Dental. Volty lists the account's open invoices. DC Denise Clarke Email · Business customer Can you tell me which invoices we still have open with you? Checked RepairShopr · Harbor Dental · 2 open · $1,240 total Volty Hi Denise, Harbor Dental has two open invoices: #3318 for $890 from the October workstation setup and #3351 for $350 from the printer repair. I can send copies of both. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Appointment reminders - When · Every evening · Runs at 6pm - Step 1 · Reads tomorrow's appointments · The next day's appointments - Step 2 · Reminds each customer · A drop-off reminder template - Step 3 · Answers the replies · A new time can be booked from the reply A business client asks which invoices are still open. ## How Volty connects to RepairShopr RepairShopr's REST API covers more than 30 entities, tickets, estimates and appointments among them. Tokens are created inside RepairShopr with the permissions you choose, and calls are limited to 180 a minute per IP. - 01 · Create an API token · An admin opens More, then Admin, then API Tokens, and creates one with only the permissions Volty needs. - 02 · Agree the entities · Customers, tickets, invoices and appointments, and whether Volty may create appointments. - 03 · Approve in Volty · Our team builds the custom connection and an admin approves it once. - 04 · Set booking · Create an appointment starts Off. Choose On or Check with staff. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Look up a customer · Reads - Read a ticket and its comments · Reads - Find open drop-off times · Reads - Read a customer's invoices · Reads - Create an appointment · Changes Reading tools can be turned on straight away. Anything that changes RepairShopr starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How is the RepairShopr API token set up for Volty? An admin goes to More, then Admin, then API Tokens, and creates a token with only the permissions Volty needs, such as customers, tickets, invoices and appointments. Our team builds the custom connection with it, and an admin approves it once in Volty. RepairShopr limits API calls to 180 a minute per IP. ### Can customers book a drop-off without calling? Yes, once you switch on appointment booking. Volty offers open front-counter times on web chat or WhatsApp and creates the appointment in RepairShopr. On Check with staff, the counter confirms each booking first, and an evening automation reminds customers the day before. ### Can business clients see their open invoices? Yes. A client who emails or messages can ask what is unpaid, and Volty reads the open invoices on their RepairShopr customer account after matching them to a known contact. Payment disputes and payment plans go to your office manager. ### How much does it cost to connect RepairShopr with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - RepairDesk Retail & POS - Web chat Messaging channels - Outlook Email - QuickBooks Accounting & ERP - Google Calendar Calendar & booking All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Retail & POS](https://voltade.com/integrations?category=retail) - [RepairDeskRetail & POS](https://voltade.com/integrations/repairdesk) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [OutlookEmail](https://voltade.com/integrations/outlook) - [QuickBooksAccounting & ERP](https://voltade.com/integrations/quickbooks) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [All integrations](https://voltade.com/integrations)