# RepairDesk and Volty > Repair customers ask on WhatsApp or Messenger what a screen costs or if a phone is ready, and Volty reads RepairDesk and notes their yes to an estimate. Phone repair customers ask whether their device is ready or what a screen costs, and Volty answers from the RepairDesk ticket and price list and records their yes to extra work. Talk to Volty · Free trial Updated 2 Nov 2026 ## A battery found on the bench Jamal's screen is done, but the tech found a swollen battery. Volty explains the $79 estimate and records his yes. JW Jamal Wright WhatsApp · Customer Is my iPhone ready yet? Dropped it off for the screen yesterday Checked RepairDesk · Ticket T-6621 · screen done · battery swollen · estimate $79 Volty Hi Jamal, the new screen is on. The tech also found the battery is swollen and recommends replacing it for $79. Should we go ahead? Yes do it Updated RepairDesk · T-6621 · battery replacement approved by customer Volty Done. It will be ready by 4pm today. RepairDesk ticket T-6621 In repair Device iPhone 14 Screen Replaced · $189 Battery Approved · $79 Matched by Verified phone number Ticket status and notes from RepairDesk ## What Volty does with RepairDesk RepairDesk is the POS and repair ticket software phone and electronics repair shops run their counter and bench on. RepairDesk publishes a public API, and our team connects it to Volty with an API key your store generates. Customers ask whether their phone is fixed and Volty reads the ticket, and someone with a cracked screen gets a price and a drop-off time in the chat. - Is my phone ready · The ticket's repair status and the tech's latest note, in plain words for the customer. - A price before drop-off · The price for that model and repair is read from your services before the customer comes in. - Estimates the customer confirms · When the bench finds more, the customer approves the extra cost in the chat and the yes is noted on the ticket. - Only the customer's own tickets · Volty matches the customer by the phone number on the ticket before sharing anything. Connects with RepairDesk public API, store API key Volty reads Customers, tickets, repair prices Volty can change Estimate approvals noted on a ticket, if allowed Setup A custom build by our team Category Retail & POS Ticket T-6621 is read before Volty replies to Jamal. ### A cracked screen Sofia cracked her Galaxy S23 screen. Volty reads the price and offers drop-off times. SP Sofia Petrova Messenger · Customer How much for a Galaxy S23 screen? And how long does it take? Checked RepairDesk · Galaxy S23 screen · $219 · part in stock Volty A Galaxy S23 screen is $219 and the part is in stock, so it usually takes about 2 hours. Here are drop-off times on Tuesday: Tue 3 Nov · Drop-off 10:00 am · 1:30 pm · 4:00 pm ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Ready for pickup - When · Every hour · Runs every hour - Step 1 · Reads tickets marked ready · Tickets set to ready for pickup - Step 2 · Tells each customer · A pickup template with the balance due - Step 3 · Answers the replies · Warranty questions go to the counter Extra work found on the bench, approved by the customer on WhatsApp. ## How Volty connects to RepairDesk RepairDesk documents a public API for its stores, and access starts with an API key generated in your RepairDesk account. Our team builds the custom connection from that key. - 01 · Generate an API key · A RepairDesk admin generates a key for the store and shares it with our team. - 02 · Agree the ticket data · Customers, tickets, statuses and repair prices, plus whether Volty may note approvals. - 03 · Approve the connection · A Volty admin approves it once. - 04 · Switch the approval note · Noting an estimate starts Off. Check with staff sends each note to the counter first. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Look up a customer · Reads - Read a ticket · Reads - Read a repair price · Reads - Note an approved estimate · Changes Reading tools can be turned on straight away. Anything that changes RepairDesk starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty get access to RepairDesk? RepairDesk publishes a public API, and access starts with an API key generated in your RepairDesk account. You share the key with our team, we build a custom connection to the tickets, customers and prices you agree, and an admin approves it once in Volty before it is used. ### Can a customer approve extra repair work by text? Yes. When a tech finds more work, Volty explains it with the price and asks the customer. If you switch on the approval tool, their yes is noted on the ticket. With Check with staff, the counter confirms before the note is written. ### Will customers get a message when their phone is ready? Yes. An hourly automation reads tickets set to ready for pickup and sends each customer an approved WhatsApp template with the balance due. Replies such as asking to pick up tomorrow are answered by Volty or passed to the counter. ### How much does it cost to connect RepairDesk with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - RepairShopr Retail & POS - WhatsApp Business API Messaging channels - Facebook Messenger Messaging channels - Square E-commerce - Google Calendar Calendar & booking All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Retail & POS](https://voltade.com/integrations?category=retail) - [RepairShoprRetail & POS](https://voltade.com/integrations/repairshopr) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Facebook MessengerMessaging channels](https://voltade.com/integrations/meta-messenger) - [SquareE-commerce](https://voltade.com/integrations/square) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [All integrations](https://voltade.com/integrations)