# PostHog and Volty > Volty answers product questions from PostHog and reads a customer's app events before it replies. Volty answers your product team's questions from PostHog, and sees what a customer did in your app before it replies to them. Talk to Volty · Free trial Updated 2 Nov 2026 ## Checkout keeps failing Volty reads the customer's recent events before it answers. AC Amy Collins Web chat · Customer I've tried to pay three times and it keeps failing. Called PostHog · amy.collins@ · last 24h · checkout_failed x3 · card_declined Volty Sorry about that, Amy. All three attempts came back as declined by the card issuer, so the payment didn't reach us. Could you try another card, or PayPal at checkout? PostHog person Amy Collins 3 failed checkouts Last seen Today, 2:14pm App version 5.2.0, iOS Error card_declined Matched by Verified email Read from PostHog through a custom connection ## What Volty does with PostHog PostHog is a product analytics platform for events, funnels and feature flags. We connect PostHog to Volty as a custom connection from a PostHog API key, and what Volty reads is agreed when it is connected. The product team can then ask Volty in team chat how a feature is used, and when a customer writes in, Volty can see what happened in the app first. - What the customer saw · Volty reads the verified customer's recent events before it replies. - Feature questions · The team asks how often a feature was used this week. - Read only by agreement · We build the reads you ask for, and nothing that changes PostHog. - Bound to the customer · A lookup in a customer conversation is for that verified customer only. Connects with A PostHog API key Volty reads The events, insights and people you agree Volty can change Only what you agree, Off by default Setup Built by our team Category Developer & analytics The team asks Volty how a feature is doing. ### How is the new feature doing A product manager asks Volty in team chat. Product team Volty · Team chat C Colleague How many people used split bill this week? Called PostHog · split_bill_used · last 7 days · 1,284 events · 611 people VoltyAPP 611 people used split bill 1,284 times in the last 7 days. Most use was on Friday and Saturday evenings. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Weekly feature summary - When · Every Monday at 9am · A scheduled automation - Step 1 · Reads last week's events · Through the custom connection - Step 2 · Writes a short summary · One line per feature - Step 3 · Posts it to #product · For the whole team Support sees what happened in the app before replying. ## How Volty connects to PostHog Share a PostHog API key with our team and say what Volty should read. We build the connection, an admin approves it, and you set the switches. - 01 · Create an API key · A personal API key in PostHog, with read access. - 02 · Agree the tools · Person events, insights, or both. - 03 · Approve and set switches · An admin approves the connection once. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Read person's events · Reads - Run an insight · Reads - List feature flags · Reads Reading tools can be turned on straight away. Anything that changes PostHog starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to PostHog? We connect PostHog as a custom connection from a PostHog API key. What Volty reads is agreed when it is connected, and each tool has its own switch. ### How much does it cost to connect PostHog with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Mixpanel Developer & analytics - Google Analytics Developer & analytics - Sentry Developer & analytics - Linear Projects & tasks - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Developer & analytics](https://voltade.com/integrations?category=developer) - [MixpanelDeveloper & analytics](https://voltade.com/integrations/mixpanel) - [Google AnalyticsDeveloper & analytics](https://voltade.com/integrations/google-analytics) - [SentryDeveloper & analytics](https://voltade.com/integrations/sentry) - [LinearProjects & tasks](https://voltade.com/integrations/linear) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [All integrations](https://voltade.com/integrations)