# NexHealth and Volty > Patients on WhatsApp, Instagram and web chat book and move visits in the schedule NexHealth syncs with your EHR, and Volty holds new patient exams for staff approval. Dental and medical practices on NexHealth let patients book and move visits from WhatsApp, Instagram and web chat, straight into the schedule NexHealth syncs with their EHR. Talk to Volty · Free trial Updated 3 Nov 2026 ## Moving a visit earlier DeShawn can't make Friday. Volty reads Dr. Kapoor's openings and moves him to Wednesday at 8. DB DeShawn Brooks WhatsApp · Patient Hi, I can't make my Friday appointment anymore. Is there anything earlier in the week? Checked NexHealth · DeShawn Brooks · Fri Nov 6, 10am with Dr. Kapoor · free Wed Nov 4, 8am and Thu Nov 5, 4:30pm Volty No problem, DeShawn. Dr. Kapoor can see you at either of these times instead: Dr. Kapoor · same visit, new time Wed Nov 4, 8:00 am · Thu Nov 5, 4:30 pm Wednesday 8am Volty Done: you're now Wednesday, November 4 at 8am with Dr. Kapoor, and Friday is released. Google Calendar Dr. Ravi Kapoor Wed 4 Thu 5 9a · 10a · 11a · 12p · 1p · 2p · 3p · 4p Brooks D. · moved · Patients Patients · Patients ## What Volty does with NexHealth NexHealth is a patient experience platform for online booking, reminders and payments, connected to a practice's EHR. Its Synchronizer API writes appointments into the practice's own schedule, so a booking Volty makes through NexHealth lands where your front desk already looks. Volty uses it for the calendar only: a returning patient on WhatsApp moves a visit, a new patient on Instagram books a first exam, and questions about which insurers you accept get the answer your office wrote. - Booked into your EHR's schedule · NexHealth writes the appointment where the front desk works. - New or returning · Volty matches the phone number first and proposes a new record when there is none. - Health questions to the desk · If a patient starts describing a dental or medical concern, Volty says it cannot discuss it and offers the next opening or a call from a named colleague. - Patient chooses the time · Volty books after the patient picks a slot. Connects with NexHealth Synchronizer API Volty reads Patient contact details, providers, slots, appointments Volty can change Bookings and moves the patient chose Setup The Volty team sets it up with your office manager Category Clinics & healthcare Dr. Kapoor's 8am Wednesday, filled from WhatsApp. ### A new patient from Instagram Jessica asks about insurance and openings. Volty answers the practice's policy and holds a new patient exam for approval. JA jess.alvarado Instagram · Prospective patient Do you take new patients? And are you in network with Delta Dental? Volty Yes to both: we're accepting new patients and we're in network with Delta Dental PPO. A new patient exam and cleaning takes about 90 minutes. What's your full name and phone number? The first opening is Tuesday, November 10 at 3pm. Jessica Alvarado, (602) 555-0164. Tuesday works Waiting for approval New NexHealth patient: Jessica Alvarado, (602) 555-0164, new patient exam Tue Nov 10, 3pm Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. A booking from Instagram - When · A DM asks for a visit · Or a WhatsApp message - Step 1 · Open slots · From the synced schedule - Step 2 · Patient picks · In the same chat - Step 3 · Appointment written · Into the practice's schedule DeShawn gets two new times within a minute of writing. ## How Volty connects to NexHealth NexHealth offers its Synchronizer API to developers, with a developer account, test API keys and a sandbox. It supports webhooks for events such as a new appointment being written to the EHR, signed with HMAC-SHA256. Volty connects through NexHealth to the practice's schedule. - 01 · Arrange NexHealth API access · Set up with NexHealth for your practice's account. - 02 · Agree the scope · Patient names and phones, providers, open slots and appointments. - 03 · Approve in Volty · Our team builds the custom connection and your admin approves it. - 04 · Set the writes · Creating patients and booking start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match a phone number to a NexHealth patient · Reads - Open slots from the synced schedule · Reads - Propose a new patient · Changes - Write an appointment through NexHealth · Changes - Move a NexHealth appointment · Changes Reading tools can be turned on straight away. Anything that changes NexHealth starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does a booking from Volty reach our EHR? Yes, as an appointment. Volty books through NexHealth's Synchronizer API, which writes the appointment into the schedule of the record system NexHealth is synced with, the same way an online booking does. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA. ### What access does the NexHealth connection need? Access to NexHealth's Synchronizer API for your practice, with a sandbox for testing first. Our team builds a custom connection in Volty with it, scoped to patient names and phone numbers, providers, open slots and appointments, and your admin approves it once. ### Can Volty add new patients? It can propose one. When no record matches, Volty collects the name and phone number and drafts the new patient with the first appointment attached. Creating patients starts Off, and most practices keep it on Check with staff. ### How much does it cost to connect NexHealth with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Open Dental Clinics & healthcare - CareStack Clinics & healthcare - Updox Clinics & healthcare - Instagram DM Messaging channels - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Clinics & healthcare](https://voltade.com/integrations?category=clinics) - [Open DentalClinics & healthcare](https://voltade.com/integrations/open-dental) - [CareStackClinics & healthcare](https://voltade.com/integrations/carestack) - [UpdoxClinics & healthcare](https://voltade.com/integrations/updox) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)