# NetSuite and Volty > Volty answers order and item availability questions from NetSuite, connected by our team. Trade customers ask about orders and stock and Volty answers from NetSuite, with NetSuite connected by our team. Talk to Volty · Free trial Updated 2 Nov 2026 ## A trade order on the truck A customer asks about an order. Volty reads it from NetSuite. BF Ben Foster WhatsApp · Customer Is our order SO-10388 going out today? Need it for a site tomorrow. Called NetSuite · SO-10388 · 48 cartons · Picked · Truck 3 · departs 3pm Volty Hi Ben, yes. All 48 cartons on SO-10388 are picked and loading on truck 3, which leaves at 3pm today. It will reach your Elk Grove site this afternoon. NetSuite sales order SO-10388 Pending fulfilment Customer Foster Building Supplies Lines 6 items · 48 cartons Ship date Today · Truck 3 Matched by Verified phone number Read from NetSuite during the conversation ## What Volty does with NetSuite NetSuite is the cloud ERP many regional distributors and growing companies run orders, inventory and customers on. We connect NetSuite to Volty as a custom connection, and what Volty reads and writes is agreed with you when it is connected. Trade customers ask about an order or an item and Volty answers from NetSuite, and a new order can be proposed for a colleague to approve. - Order status · Volty reads the sales order and its fulfilment. - Item availability · Quantity available read before Volty promises a delivery. - Only the customer's own orders · A lookup is bound to the verified customer in the conversation. - Changes wait for approval · Any write starts Off, and once on it can wait for a colleague. Connects with A custom connection our team sets up Volty reads Agreed per workspace: orders, items, customers Volty can change Agreed per workspace, Off by default Setup Set up by our team Category Accounting & ERP Orders, items and customers read from NetSuite. ### A repeat order A customer asks to reorder. Volty checks availability and proposes the order. PN Paula Nguyen Email · Customer Please repeat our last order of 20 cases of 1-inch PVC conduit. Called NetSuite · PVC conduit 1in · 340 cases available Volty Hi Paula, we have 340 cases of 1-inch PVC conduit available. I've passed the order of 20 cases to sales to confirm. Waiting for approval NetSuite sales order: 20 cases 1-inch PVC conduit for Nguyen & Sons Electrical Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Dispatch notices - When · Every morning · A scheduled automation - Step 1 · Reads today's shipments · From NetSuite - Step 2 · Tells each customer · An approved template - Step 3 · Answers the replies · And brings in sales Customers hear what is on the truck before it leaves. ## How Volty connects to NetSuite We connect NetSuite to your workspace as a custom connection, agreed with you, and an admin approves it once before Volty uses it. - 01 · Agree what Volty reads and writes · Orders, items and customers. - 02 · Share access · A NetSuite integration login for the records agreed. - 03 · Approve the connection · An admin approves it once in Volty. - 04 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find customer · Reads - Read sales order · Reads - Read item availability · Reads - Create sales order · Changes Reading tools can be turned on straight away. Anything that changes NetSuite starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to NetSuite? We connect NetSuite to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it. ### Can Volty change records in NetSuite? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect NetSuite with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Odoo Industry & regional systems - Salesforce CRM CRM & sales - MYOB Accounting & ERP - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Accounting & ERP](https://voltade.com/integrations?category=accounting) - [OdooIndustry & regional systems](https://voltade.com/integrations/odoo) - [Salesforce CRMCRM & sales](https://voltade.com/integrations/salesforce) - [MYOBAccounting & ERP](https://voltade.com/integrations/myob) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [All integrations](https://voltade.com/integrations)