# Mixpanel and Volty > Volty answers funnel questions from Mixpanel and reads a customer's app events before it replies. Volty answers your growth team's funnel questions from Mixpanel, and sees what a customer did in your app before it replies to them. Talk to Volty · Free trial Updated 2 Nov 2026 ## How did checkout convert A growth manager asks Volty in team chat. Growth team Volty · Team chat C Colleague How did the checkout funnel convert last week? Called Mixpanel · Checkout funnel · last 7 days · 4 steps VoltyAPP Of 18,420 people who viewed a product, 5,310 added to cart, 2,870 started checkout and 2,104 paid. The biggest drop is from product view to cart. Google Sheets Checkout funnel · last 7 days | | Step | People | From previous | | --- | --- | --- | --- | | 2 | Viewed product | 18,420 | | | 3 | Added to cart | 5,310 | 29% | | 4 | Started checkout | 2,870 | 54% | | 5 | Paid | 2,104 | 73% | Row 5 added by Volty ## What Volty does with Mixpanel Mixpanel tracks events and funnels in apps and websites. We connect Mixpanel to Volty as a custom connection from a Mixpanel service account, and what Volty reads is agreed when it is connected. The growth team can then ask Volty in team chat how a funnel converted, and support can see what a shopper did in the app before replying. - Funnels in plain words · The team asks how a funnel converted and gets the steps back. - What the shopper did · Volty reads the verified customer's recent events before it replies. - A weekly summary · An automation posts the week's funnel to a team channel. - Agreed when connected · We build only the tools you ask for, each with its own switch. Connects with A Mixpanel service account Volty reads The funnels, events and profiles you agree Volty can change Only what you agree, Off by default Setup Built by our team Category Developer & analytics The team asks Volty instead of building the report. ### My promo code won't apply Volty reads the shopper's events before it answers. MT Mike Turner WhatsApp · Customer I can't apply my promo code in the app. It just says error. Called Mixpanel · Mike Turner · promo_apply_failed x2 · reason min_spend Volty Hi Mike, the code needs a minimum spend of $80 and your cart is at $64. Add $16 more and it will apply. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Weekly funnel summary - When · Every Monday at 9am · A scheduled automation - Step 1 · Reads last week's funnel · Through the custom connection - Step 2 · Writes a short summary · Each step and the biggest drop - Step 3 · Posts it to #growth · For the whole team Support sees what the shopper did in the app. ## How Volty connects to Mixpanel Share a Mixpanel service account with our team and say what Volty should read. We build the connection, an admin approves it, and you set the switches. - 01 · Create a service account · In Mixpanel, with access to the project Volty should read. - 02 · Agree the tools · Funnels, events, user profiles. - 03 · Approve and set switches · An admin approves the connection once. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Run a funnel · Reads - Read a user's events · Reads - Read user profile · Reads Reading tools can be turned on straight away. Anything that changes Mixpanel starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to Mixpanel? We connect Mixpanel as a custom connection from a Mixpanel service account. What Volty reads is agreed when it is connected, and each tool has its own switch. ### How much does it cost to connect Mixpanel with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - PostHog Developer & analytics - Google Analytics Developer & analytics - Sentry Developer & analytics - Klaviyo Marketing & ads - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Developer & analytics](https://voltade.com/integrations?category=developer) - [PostHogDeveloper & analytics](https://voltade.com/integrations/posthog) - [Google AnalyticsDeveloper & analytics](https://voltade.com/integrations/google-analytics) - [SentryDeveloper & analytics](https://voltade.com/integrations/sentry) - [KlaviyoMarketing & ads](https://voltade.com/integrations/klaviyo) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [All integrations](https://voltade.com/integrations)